Arrow Furniture

Just received our deliver today and am extremely happy with the items!! The Service received from the Brampton location particularly Christine Samuel was exceptional. She went above and beyond and was a true pleasure to deal with! I have already recommended the store and her to others!
Well done Christine!!

I ordered 6 chairs and one of them came cracked. took them a month to finally get a replacement leg and it ended being the wrong one. There quality control needs serious overhaul.

Jennifer was very patient and gave us space and time to figure out our new den furniture sofa and chair with coffee table and two end tables. We also purchased sofa bed for the basement as well as two arm chairs.

She provided good advice in the design process does was great to deal with.
Customer service was unhelpful as damage was caused to my just finished basement wall in them trying to bring down the sofabed and the door was left in such a position that I did not see it until the next day after they asked to to sign regarding the delivery. . When I sent in pictures I was told they would do nothing, they would not reimburse the money paid for the sofa and would do nothing about the damage. Good thing the credit is for seven years

First i bought coffee table, it broke after couple of day, quality was so bad when i went back to return and get some thing better manager didnt know how to handle it, so one of the sales representative Dolly singh( i am not sure about last name, but she is from brampton location)Helped me. She was so good and polite then we bought dining table set and after a bench too. Arrow furniture should hire more people like Dolly singh.

Found a nice bedroom set for my daughter, she is very happy. The price is ok and the shipping is on time. Thanks Anu Kumar for your friendly service. We will visit again.

I recently purchased a couch loveseat and chair from arrow furniture. I am not a rich man and thought that 3000 dollars might buy me decent furniture. The lady at the store was very helpful and not persistent. She let my wife and I look around and make our choice. The set we picked we loved. Sadly the furniture we received is garbage. The stitching is all crooked and the cushion seats are all different shapes and look deformed. I called arrow and told them the problem and they sent a representative to look at it and a week later I got a call stating. THE FURNITURE IS NOT DEFECTIVE. IT IS UP TO THE MANUFACTERERS STANDARDS. What a joke I think its garbage but they don't. They need only to live up to there expectations not yours. I said the one in the showroom looks far nicer can I have that one. Her reply was we have one at head office and it looks just like mine. So apparently they have a crappy set too. After realizing nothing was going to change and I was stuck with this furniture I let the guy come in to do the scotch guard. He said the foam in the seat cushions was garbage and I should go through warranty. So I told him my story and he said its not right. He knows furniture. It appears after this review the head office called me and said I could exchange my furniture with the ones I originally saw at the store in Brampton. I went back to the queen st Brampton store and was quickly welcomed by the assistant manager Christine Samuel. I explained my situation to her and she took me to the store manager Parmod they were both very professional and very willing to help.Parmod called head office on my behalf and tried to see if he could do better than head offices proposal.They both did there best and I ended up exchanging my cushions. Those two people are wonderful and tried very hard to help. They run a wonderful store and seem to be very honest. It seems this was just an unfortunate situation that they themselves had no control over. Those two people I give ten out of ten stars. Thank you Christine and Parmod

Tony was the first person i approached to ask my question.
Very quiet atmosphere so you didnt feel the stress of sales pitches.
Tony knew all about the item I came to buy and was also very good if asking me questions to ensure that i have considered everything before buying my sofa and hair.
I was very impressed and will definitely make this my first stop when i am in the position to buy furniture. Thanks Tony.

Visited the Arrow Rd Location and was greeted by friendly staff, that were courteous,, and knowledgeable! They were patient with me, and I never felt pressured! Great experience, and I love my purchased furniture! Would highly recommend Arrow Furniture!

Dolly Singh was a great helper, she was kind and friendly. Very nice to see and deal with sells rep. like Dolly Singh when shopping.
Store it self was a friendly environment.
Over all very satisfied with the service and environment. Will definitely go back. MUSTAFA

Bought a sofa a couple of months ago, received the sofa with some scratches and damage. after following up with the customer service and service manager, I got a call about someone will come and repair the sofa. He showed up on time and did a good job. I didn't expect the repair job would be this good! My experience overall was good with my purchase.