Appliance Repair Expert

Ridj was the repairman who fixed my dishwasher. It is an older model but Ridj has it working like a charm. He was on time, polite and hard working. I would definitely recommend him.

DO NOT USE THIS COMPANY!
Service technician came to our home Sept 27th to repair fridge with default code. We were told the $89.95 service charge would be waived as we were a new customer (that was a welcomed start). We would then be billed for parts and labour.
We were given a 4 hour window of time for technician arrival with communication from technician to come 1/2 hour before arrival. Technician late and late call. Technician spent 2 hours "working" on fridge. He said he was done. It was commented the default codes were still there. He said "let the fridge do it's thing". Needless to say, fridge did not work. I called 2+ hours after he left and the customer service rep said the technician would call us that evening however would not be coming back to the home (that was ok as we would be able to talk to the Technician). Technician did not call. I called company in the morning and was told we would be a priority call. I asked what that meant. The Rep said we would be the first call of the Technician. Technician did not call us at all. We contacted Technician during day (had his # from call day before) .... after back & forth Technician never came.
We were invoiced 1 unit @ $295 plus tax for this incompetent work. I'm not sure how that translates into parts & labour, as we were told we would be billed. The 'unit' was not identified.
We have requested a full refund due to incompetent work. We have called and been hung up on, transferred to Technicians and hung up on, referred to "Andrew" the Manager and left voicemails and sent numerous emails .......... nothing.
Just called now, and asked to speak with Andrew. The Rep said he would transfer call. I said please do not transfer, I will wait. I asked Rep where Andrew was, he said in his office. I asked if same location and the Rep said yes. I asked to please get Andrew so he could take the call ..... The Rep hung up.
The day after the initial repair we contacted a Guelph local repair company who serviced the fridge. We talked about the service a few days earlier and they asked if it was a company who says they won't charge the service call fee, and then charge a flat rate of almost $300 with poor workmanship. We said yes, it was Appliance Repair Experts. Appliance Repair Experts is earning a very poor name in Guelph.

We should never have paid the Technician, that is our fault. We are trusting individuals who expect to pay for competent work .... and gladly do so.
We continue to request a full refund ....... time will tell.
Please note ...... I am polite, patient yet frustrated when I call .... I do not raise my voice .... I have not been rude and do not use foul language.
This review is long ......... take heed - do not engage with Appliance Repair Experts.

Ridj, our technician was great. The service was fast, he was great explaining the issue, and solving it

I contacted Appliance Repair Experts to fix one burner that was malfunctioning on my stove. It took about 2 months to fix. The repairman was unreliable, often not showing up at the agreed upon time, and was uncommunicative except when he wanted to get paid. The company itself wasnt much better. I called to get another repair person, and they didnt get back to me. I called again and they transferred me to a voicemail that was full and couldnt take my message.

I hired this company to diagnose and repair my dishwasher. They sent a repair man the next day to look at my dishwasher. after taking it apart for three hours he could not diagnose what was wrong. He had to come back 2 days later. He did and determined that a switch for the water pump was defective. He agreed to come back the next day and replace the switch. He came back the following day, swapped out the switch. Dishwasher did not work. He basically said, I do not know what's wrong with it and said sorry, call someone else. I had paid the day before for the part and service. After he could not fix it, he refunded me $210. vs the $310.

I have called the company, emailed the company, left emails and voicemails with the "manager" and I have no response and no explanation as to why they cant fix the dishwasher or the balance owing to me.

This company and their repair people are incompetent and unprofessional in my opinion. I would never recommend them or use them again.

Was quoted $240 for new gas stove hookup. Gas line and shut off value already in place but needed new plastic hose to hook up. Technician arrived on time buy had no hose. Was told he would try to get one from a friend which he did and returned later that day. Technician charged us $180 for the hose which I subsequently learned cost under $40 at any hardware store or online. After technician left we could smell gas throughout our kitchen even when stove was off. We contacted the firm to let them know. Next day the technician called in morning to say he would come back and fix that day but he never showed up all day or called to let us know he wasn't coming. The following day he called angry that we were not home when he showed up with no notice and hung up on me when I told him we waited all day the day prior. Despite multiple emails to this firm they have not addressed the over charge for the plastic hose, nor have they fixed the faulty work done by their technician. We have now arraigned for another firm to fix their work and are out the full $475 that this firm took us for. In my opinion the firm has been dishonest with pricing, did faulty work and was completely unresponsive with my attempts to correct the situation. Definitely do not recommend this firm.

I was told service call would be $135.00. The tech arrived and told me that this fee was to " come through the door" and cost was $285.00 to look at ANYTHING. The tech did near nothing but defend the price. Told lid was off centre and that was gas smell. Useless! I would never call this company again!

E. Snyder

I have been ripped off and wasted 6 weeks of my time with zero service. We waited home all day for a morning appointment. The technician never showed up and then called and said he could assess the issue via photos. We sent photos and he said I had to pay up front for the parts and the service. We paid $380. We have been following up now with texts, emails and phone calls for 6 weeks with no service. After four weeks he returned a message and said he had the wrong part. We took another day off work to wait for him and he never showed. Now they won't refund my money and I'm forced to make a formal complaint through visa. Terrible, terrible, terrible and so frustrating. Rip off artists.

Technician was late. He charged for an hour when he was on site for 10 min.

The problem was sticky creaky door. Technician damaged my dishwasher rather than repair it.

I have called and emailed without any response.

DO NOT USE THIS COMPANY IF YOU VALUE CUSTOMER SERVICE OR QUALITY WORKMANSHIP.

Excellent Service! Emin, the repair guy, was wonderful.
I woke up this morning to a fridge that was not functioning.
By the afternoon all was working again and I was able to regain my peace of mind. Enim informed me that the stove issue wasn't that big of a deal and I would be wise not to waste my money. Thanks!