Patti in Toronto

DO NOT USE THIS COMPANY! Service technician came to our home Sept 27th to repair fridge with default code. We were told the $89.95 service charge would be waived as we were a new customer (that was a welcomed start). We would then be billed for parts and labour. We were given a 4 hour window of time for technician arrival with communication from technician to come 1/2 hour before arrival. Technician late and late call. Technician spent 2 hours "working" on fridge. He said he was done. It was commented the default codes were still there. He said "let the fridge do it's thing". Needless to say, fridge did not work. I called 2+ hours after he left and the customer service rep said the technician would call us that evening however would not be coming back to the home (that was ok as we would be able to talk to the Technician). Technician did not call. I called company in the morning and was told we would be a priority call. I asked what that meant. The Rep said we would be the first call of the Technician. Technician did not call us at all. We contacted Technician during day (had his # from call day before) .... after back & forth Technician never came. We were invoiced 1 unit @ $295 plus tax for this incompetent work. I'm not sure how that translates into parts & labour, as we were told we would be billed. The 'unit' was not identified. We have requested a full refund due to incompetent work. We have called and been hung up on, transferred to Technicians and hung up on, referred to "Andrew" the Manager and left voicemails and sent numerous emails .......... nothing. Just called now, and asked to speak with Andrew. The Rep said he would transfer call. I said please do not transfer, I will wait. I asked Rep where Andrew was, he said in his office. I asked if same location and the Rep said yes. I asked to please get Andrew so he could take the call ..... The Rep hung up. The day after the initial repair we contacted a Guelph local repair company who serviced the fridge. We talked about the service a few days earlier and they asked if it was a company who says they won't charge the service call fee, and then charge a flat rate of almost $300 with poor workmanship. We said yes, it was Appliance Repair Experts. Appliance Repair Experts is earning a very poor name in Guelph. We should never have paid the Technician, that is our fault. We are trusting individuals who expect to pay for competent work .... and gladly do so. We continue to request a full refund ....... time will tell. Please note ...... I am polite, patient yet frustrated when I call .... I do not raise my voice .... I have not been rude and do not use foul language. This review is long ......... take heed - do not engage with Appliance Repair Experts.