Express Appliance Repair

We had a washer repair person visit in the evening. He told us we'd need a specific part. This was at 7pm. At 9am the next morning, I called and said we wanted to cancel the part order before it was placed because we were going to buy a new washer instead. I was told a manager would call me back. No call back. Called again at 2:30 pm and was told a manager would call me back, and texted the repair person himself. No reply from anybody. My husband finally reached the repair person on the phone at 6pm. He said he'd look into it. The next morning we get a call that we are on the hook for a $60 restock fee. The customer service rep who took my first call should have handled this request for me in a timely manner. Not tell me a manager will call me back - only to never hear from him. Because they were not prompt addressing my request, I have to pay $60. I find this unacceptable and will not use this company again. There are many other repair people to choose from.

An almost new fridge that stopped working properly in 14 months. Called Express Repair. Paid $325.00 for a new motor fan after 2 visits as the part had to be ordered. Nothing changed. The fridge ices up and has to be turned off completely and defrosted every 3 weeks. Still exactly the same. I called back and no response. It's been a month. I emailed at least 5 times to even get a copy of my bill. Something very wrong here. $325 for a fan motor that changed nothing. No response for a call back, yes I think they block your phone number. Never again.

This company makes an expensive repair, then make promises if the repair did not correct the problem they would apply monies spent to correctly repair your appliance. When you call into the company telling them they did noit fix your appliance properly they tell you the manager will get back to you. At that point they black ball your phone number. Trust me, I used five different phone numbers, got the same response from the same person answering the phone five times, no call back from the so called manager. I am out $400. Please use another repair company.
October 29, 2017 It has been three weeks since this review, I am still waiting for this company to contact me!

Sep 26, 2017.
I have an update on my original review. The owner of the company (Igor) called today and offered a refund of the service call charge, given the fact that no service was performed. Taking this into consideration, I update my initial rating to nine stars - for taking full responsibility and resolving the situation to the best outcome possible.

Sep 15, 2017.
I do not recommend this company. Here’s why.
I had a problem with my fridge which stopped maintaining cold temperature (freezer was working fine). This is my experience with EXPRESS REPAIR company's service on September 15, 17.
The technician (Ivan) came on time. Once he removed the back panel he did the visual inspection and said that the source of problem is “most likely the thermostat-defroster”. He did not perform the continuity test with multimeter to determine whether its faulty or not. When I asked if he was sure about his diagnosis, he said “if it's not this, then its something else and we will look into it then”.
Despite advertisement, he did not have the new part with him, so offered to come back next day and said it would take “15 mins to do the job”. The price for the job was quoted as $120 for the part (thermostat-defroster) and $160 labor charge., total $280 all in. I wanted the repair to be done the same day, so I paid him $67.80 service call charge and declined the service.
And I am so glad I did. The very same day I went to a local parts store in Mississauga and bought thermostat-defroster for $28.16 (see pictures included). I understand that mark-ups are part of doing the business but FOUR TIMES the actual price?!? Unacceptable.
The worst part though – another technician came in the evening and replaced a completely different detail – Evaporator fan motor kit at the back of the freezer (pic incl.) and it fixed the problem! The fridge is cool and working fine.
Verdict – questionable competence and indecently inflated prices for parts. Not trustworthy.

Dryer heat was shutting off before clothes were dry. Called repairman who told me it was because of a blocked vent. He cleaned out the vent and charged me $220 plus tax. Seemed a little steep, but fine. I even tipped him because I was so happy to get a working dryer again. Except that he stayed only long enough to confirm that the heat was coming on (which it did in the first place) but after the left, it cut off again. I called the next day to tell the company that the dryer still wasn't working. Spoke to someone who told me the "manager" would call me right back. No call. I tried 3-4 more times over the next two days and got voicemail but couldn't leave a message because it was full. On the fourth day, called and spoke to the same person who told me the manager would call me back "within minutes". Still no call after FIVE days from these guys and no working dryer. I finally had to call a different company who found the actual problem, which was a bad gas valve coil - and charged me $200. Stay far away from Express Repair. They show up, do nothing helpful, take your money and then you can't get ahold of them. Incredibly unprofessional, bordering on criminal.

Terrible attitude and service did not advise correctly and told me I misunderstood. ...more like misinformed of charges definitely a mistake using them for a diagnosis of my dryer....will spread the word to friends and family not to ever use this company extremely bad to deal with

Technician knowledgeable and professional.
Very good work and efficient.
Service was done in a timely manner and technician able to replace the part on the same day as the service call. Able to use the machine following.
Thankyou.

Technician did not even know how to open appliance properly (opened dryer from the back only). Took over hour to evaluate a noise and did not properly put the dyer back together. i had to personally re-screw some screws and replace missing screws as well as turn back on water and fix washer (why was it touched at all??). Quote was for $200 plus $140 for a part, that actually costs $42 online in Canada. Suggested it would cost $200 dollars and another call to clean a fridge which MIGHT fix another issue with the fridge. In reality he had no clue why the fridge might be leaking. Calling this company was a total waste of time. Called another company who fixed both appliances for $250 all parts and time included, and he finished repairing both appliances in 35 minutes TOTAL TIME in house - identified both problems in seconds. Service man from Express Repair did not know what he was doing so i should not even have paid $60 + tax for the visit imho. Add in the fact he took screws and didn't even put it all back together before he left, and I definitely should not have paid the visit charge, as one would at least assume some level of competence in the job if you are paying money for their expertise. Sad experience, will never call again. Fortunately the experience it lead me to an excellent repair man in Ottawa that I will use again should I have any issues.

The technician eventually called and fixed the problem. They explained that the delay was due to the delay in shipping and they were in the process of moving their office and hence were not able to return call in time

Great service, they took their shoes off with out asking respected my home and fixed my problem

There was nothing more they could do.

Perfect service.