I found this company by chance as I was surfing the net. Our 30 year old freezer stopped working a few days ago and before buying a new one, I thought we should look into repair. Normally it takes a while for a call back and then more time to come out. To my surprise, I was told that a service man would be out within a couple of hours. Even with a snowstorm, the serviceman did come out and diagnosed the issue as a faulty starter. He said if it was the compressor, that would be very expensive and not worth it. A new starter was installed and we are back in business.