Mistakenly identified problem with warm fridge + unreasonably inflated price for the part
Sep 26, 2017.
I have an update on my original review. The owner of the company (Igor) called today and offered a refund of the service call charge, given the fact that no service was performed. Taking this into consideration, I update my initial rating to nine stars - for taking full responsibility and resolving the situation to the best outcome possible.
Sep 15, 2017.
I do not recommend this company. Here’s why.
I had a problem with my fridge which stopped maintaining cold temperature (freezer was working fine). This is my experience with EXPRESS REPAIR company's service on September 15, 17.
The technician (Ivan) came on time. Once he removed the back panel he did the visual inspection and said that the source of problem is “most likely the thermostat-defroster”. He did not perform the continuity test with multimeter to determine whether its faulty or not. When I asked if he was sure about his diagnosis, he said “if it's not this, then its something else and we will look into it then”.
Despite advertisement, he did not have the new part with him, so offered to come back next day and said it would take “15 mins to do the job”. The price for the job was quoted as $120 for the part (thermostat-defroster) and $160 labor charge., total $280 all in. I wanted the repair to be done the same day, so I paid him $67.80 service call charge and declined the service.
And I am so glad I did. The very same day I went to a local parts store in Mississauga and bought thermostat-defroster for $28.16 (see pictures included). I understand that mark-ups are part of doing the business but FOUR TIMES the actual price?!? Unacceptable.
The worst part though – another technician came in the evening and replaced a completely different detail – Evaporator fan motor kit at the back of the freezer (pic incl.) and it fixed the problem! The fridge is cool and working fine.
Verdict – questionable competence and indecently inflated prices for parts. Not trustworthy.
- Approximate cost of services:
- $67.80
- Company Response
My name is Igor, Im the owner of the company.
First I would like to apologize for keeping you waiting you should restive only the best service as we provide to all our customers.
Text me your phone number or call me directly to 416-671-6560 so we can find a quick solution.