Marcson Homes

Never have we been treated so badly by a company. Not sure if the stunts pulled on us were driven by company culture or just individual people trying to save their jobs. The salesman started off by sticking to our original budget. He made promises during the sign-up process for things that never materialized. After sign-up, communication became confusing, strained and difficult. We waited many weeks for replies to emails. Contract rules were not followed by the Builder. Changes were made without our knowledge, approval or sign-off. Under duress, we had to accept the house AS IS or we risked losing our $6-figure down payment. The final bill rolled in at much higher than our original budget. This included extra charges for elements that were STANDARD in their stock plan, for upgrades that we did NOT order and for things that were NOT even installed. We spotted and noted the multiple mistakes during a prelim walk through, and then had to negotiate for adjustments! After possession, dealing with Customer Care for fixes (minor ones) is a little more efficient, except of course when there is an issue they don't want to deal with. If you have concerns about staff that you want to report to the Owner(s), forget it. Apparently, the Customer Care clerk speaks for upper management incl. the CEO. If we could turn back time, we would not step into their show home. As it went, we were sold on a particular lot which happened to be part of this Builders inventory. We should have continued looking elsewhere! Absolutely, not recommending this Builder to anyone.

This builder is absolutely terrible. They have had extremely poor communication throughout my home-buying process. I signed my original contract with them in March. It is now September and I have no construction drawings. I was told 10-12 months for construction and they are not possibly reaching 12 months if they actually followed through today. They have had extremely poor communication. I have been following up with them for months and nothing. They still haven't done anything and I finished everything on my side as quickly as possible - contract signing, mortgage approval, down payment given, interior selections done, etc. I've worked in the home building industry for years prior and I've built a new home with another builder before so I am very aware of how this all works. This builder has been absolutely unaccountable and not been following through. Buyer beware!! I would never build with them again. I wanted a specific neighbourhood and they were unfortunately the only choice at the time.

At the beginning my wife and I were very impressed with all aspects of the process.

However that changed once it was completed.

Don't get me wrong we love the layout and functionality of out home. Its everything else that we have been dealing with.

Communication has been dreadful, customer service dreadful, ownership of deficiencies dreadful.

There is 1 man that has been a shining light through all of this, but i will not name names.

We are still dealing with 1 yr review deficiencies 6 months
later and cannot get any answers.

Maybe i have too high of expectations!?!?

After we sold our home we were looking to downsize and found these wonderful looking townhomes in west Edmonton, Cameron Heights. The show homes looked quite nice and had nice finishings. We purchased a unit and had to wait about 3 weeks for them to finish it. After we moved in the very first night when my daughter went to have a shower, the whole head flew off the wall and there was water running everywhere. Luckily my husband was there and turn off the water. We have an upstairs laundry and within the first year there was moisture collecting in the wall on the other side. They sent someone out to look at it and all he did was patch it. It happened again and this time it created an even bigger water mark on the wall ruining the drywall. We had to hire someone to come and check it and paid a blood fortune for him to fix it as the wrong piece was used in the roof for venting, so it was basically venting all the moist air from the clothes dryer in the wall.
Next after the first time we had our carpets cleaned, multiple areas in the carpet have since buckled and the man we hired to come and re-stretch our carpets said they were poorly installed and not tight enough. This also cost us a fortune. I would not recommend Marcson homes to anyone nor would I EVER purchase a house from them. Shoddy and poor workmanship.

This was my first time building a home and the sales person that assisted me was absolutely fantastic. Ola was helpful every step of the way from our first meeting to the last. Ola's knowledge of the business was invaluable when answering all (and I had a lot) of the questions I had. Ola was transparent through every step of the process, she asked me to trust her and I am so happy I did. The finished home was absolutely world class and I could not be happier with it!
Thank you Ola and thank you Marcson Homes!

My wife and I have been looking at a few different options for downsizing. We have looked at various options, pre-owned homes, new homes, etc ..

When we walked into the Marcson show home in Sherwood Park last week, we were immediately impressed by the home and also by Graham. He send out of his way to assist us, and he had immediate and definite answers. Greatly appreciated.

We are beyond thrilled with our new home by Marcson Homes. The layout checked all of our boxes and then some, and the home inspector could barely find a thing to nitpick. It's excellently built!

We've been working with Graham, who has consistently bent over backwards to make the home-buying experience as smooth as possible. He has met us at various late-night and mid-afternoon hours at locations convenient for us, he's been consistently available through texting and phonecalls, he has been clear and transparent when it comes to paperwork and other requirements, and he's just been a great, honest guy to work with.

Thus far into our home ownership journey, we would highly recommend Marcson Homes.

We have worked with Graham and he has made the whole process of buying our first home so much easier! He has been very accessible and open for conversation. We have been able to reach out to him in person, via email, and by phone/text and he is always able to give us the information we need in a timely manner. We appreciate having him on our team. The home is beautiful and we are excited to be starting our lives in the beautiful community of Edgemont with Marcson homes and The Noah.

We have been working with Graham in Aspen Trails to build our home. Construction is just getting started and the process and communication so far has been awesome! Graham is quick to find the answer to any of our questions. He has helped us be excited for the process and I cannot wait for our home to be complete! He is patient, kind and easy to talk to. It feels like your visiting with a friend who cares a lot about making sure we are happy! Highly recommend working with Graham!

Despite not being the successful offer, I am so impressed with the service from Graham in Aspen Trails. He was honest and upfront about everything. He was patient, kind and knowledgable. A very sincere and genuine person to work with.