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Simply Comfort

Heating & Air Conditioning
Toronto ON M2J 5C2
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Star Score
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62%

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How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Simply Comfort

Average customer rating:
6.7 10 (150 reviews)

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Mandy Rattner in Toronto
Mandy Rattner in Toronto
3 reviews Toronto, ON
10/10

Assessment and quote

I would like to thank Carlos Cordova for a thorough analysis of our requirements. He responded quickly, and spent time explaining the options available to us. it was a very informative visit.

Approximate cost of services:
$29.99
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Santhosh Balamanoharan in Chicago
Santhosh Balamanoharan in Chicago
1 review Brampton, ON
0/10

No heat from the furnace since 3 days

PLEASE DO NOT go with this company.... They recently had me switch to their company for furnace maintenance promising 24*7 support etc etc... All false claims... My furnace is not working since 3 days... I had followed up with their company countless times begging for help... Service technician came home to analyze the problem at 2:30AM as their technicians are busy addressing other clients... Seriously??? Claiming to be such a big company & they have one technician servicing the entire GTA... I was promised that the part that got worn out will be replaced today & now I get a call stating, we are sorry for the inconvenience... we do not have the required part for your furnace model... We have to wait for the shipment etc. I am freezing with my family since 3 days with no heat from the furnace... This is totally ridiculous & I am helpless... I do not want any one else to go through this pain... PLEASE DO NOT Opt for their services!!! unfortunately I have to select a star to complete this posting.. If there is anything less than ZERO, I would be rating using that.

Approximate cost of services:
$1,679.40
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Hi Santosh,

Thank you for providing us with your detailed feedback. Your review is very troubling to us and having taken a look at your file, I was able to note that you have been in contact with one of our account managers, Elisabeth, regarding your account. Based on the file notes, it looks like we were able to resolve all of your furnace concerns and were able to come to an agreement in terms of compensation for your time and troubles.

Should you have any additional concerns or questions, please do not hesitate to reach out to us directly.

Best Regards,
Allison
Senior Customer Relations Manager

Private User
Private User
Private User reviews Brampton, ON
10/10

Maintenance

They did a safety check on my furnace and a/c. I learn a lot from them. They are very patience to all my questions. Excellent service and knowledge transfer. Thank you Luisa and Carlos.

Approximate cost of services:
$24.99
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vinothini in Toronto
vinothini in Toronto
1 review Toronto, ON
10/10

Excellent Customer Service

Ravi and anochan had come by my house for a 24 point inspection and safety check. They had done an amazing job explaining the equipment and teaching us how it works. They did a water quality test and showed us the amount of metals that was in our water which I was unaware of. They recommended a filter through a great program which worked out perfectly for us. I would like to thank Ravi and anochan for there excellent customer service skills they were both very pleasant and offered us a product which I really needed

Approximate cost of services:
$6,000.00
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Company Response

Hi Vinothini,

Thank you so much for your positive feedback! We know how important Water Filtration, and in your case, our Simply Soft Water Conditioning unit can be to households in the GTA! We know that you will absolutely love this new product in your home and cannot wait to hear your feedback about it.

If you have any additional questions or concerns, please do not hesitate to reach out as we are happy to help!

Kind Regards,
Allison
Senior Customer Relations Manager

Rajani in Oshawa
Rajani in Oshawa
2 reviews Oshawa, ON
10/10

Jegan did awesome !

Jegan did a great job and I'm so happy at how knowledgable he is. He completed the inspection and I'm very happy in general about the service I received. He was pleasant with an upbeat attitude and gave me something I really needed

Approximate cost of services:
$24.99
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Company Response

Hello Rajani,

Thank you so much for your positive feedback! We are thrilled to hear about the amazing experience you had with our Home Comfort Specialist, Ravi. We will be sure to pass the message along to him!

Best Regards,
Allison
Senior Customer Relations Manager

Gwen in Oshawa
Gwen in Oshawa
2 reviews Oshawa, ON
10/10

Maintenance Service

I got a call from Simply Comfort to do the maintenance. They came, fully explained everything, worked on doing our rebates, and helped us hook up our nest thermostat properly. Lusia and Ramin were very qualified and very knowledgeable. Work was done quickly and with great expertise.
We really appreciated having them in our home.

Approximate cost of services:
$24.99
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Company Response

Hi Gwen,

Thank you so much for your kind words. We know the Nest Learning Thermostat will do wonders to keep you and your family comfortable during these cold, winter months and not to mention the savings you will see on your natural gas bills!

Should you have any additional questions or concerns, please do not hesitate to reach out to us directly.

Kind Regards,
Allison
Senior Customer Relations Manager

Hauthaman in Toronto
Hauthaman in Toronto
1 review Toronto, ON
10/10

THERMOSTAT

Exceptionally professional service by this team. Our service rep Ravi Ravindran carefully laid out our options. We only have free time in the evenings, and he was very accommodating and the installation of our NEST thermostat didn't take that long either. Great experience all around.

Approximate cost of services:
$0.00
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Company Response

Hello Hauthaman,

Thank you so much for taking the time to give us your feedback. We know how important it is for our customers to know all of their options before they make an informed decision and we are so happy to know that you made the right decision and went with us!

Congratulations on your new Nest Thermostat, we know this will do wonders to help save you money and not to mention what a conversation piece this will be in your home!

Kind Regards,
Allison
Senior Customer Relations Manager

Ashley Taws in Toronto
Ashley Taws in Toronto
1 review Simcoe County, ON
10/10

protection plan, free nest thermostat

We are now able to control our heating via wi fi at our rental property and monitor energy efficiency. We can also lock the thermostats to keep temps in our desired range. Thanks Mike Ross for all your help. Very professional service.

Approximate cost of services:
$60.00
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Company Response

Hi Ashley,

Thank you so much for your feedback! We are so happy to hear that Mike was able to recommend new High Efficiency Equipment for you and your family.

Should you have any further comments or questions, please do not hesitate to reach out to us directly.

Kind Regards,
Allison
Senior Customer Relations Manager

Regie in Scarborough
Regie in Scarborough
1 review Toronto, ON
9/10

Service

Christopher Brown showed up in our home to do the yearly inspection on our water heater. He introduced himself and didn't waste anytime getting to work. He was aproachable, friendly and professional. It was just like talking with a friend with Christopher, he was easy to talk to. He explained things in a simple, easy to understand language and not in jargon. When Christopher completed his inspection, he explained about his findings and said that our water heater is in great working condition, that's good to know. Also, Christopher explained about the NEST thermostat, it's features, installed it and explained how we will save money on our bill. I was happy with the service Christopher had provided for us.

Approximate cost of services:
$0.00
1 of 1 people found this review helpful.
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Company Response

Hi Regie,

Thank you so much for your feedback! We love to hear about positive experiences with our Home Comfort Specialists, are glad to hear you thought Chris is as great as we know he is! We will definitely make sure this review gets back to him and if you have any additional comments or concerns, please do not hesitate to reach out to us directly.

Best Regards,
Allison
Senior Customer Relations Manager

Shiyam in Toronto
Shiyam in Toronto
1 review Whitby, ON
10/10

HVAC Equipment

Ravi Ravindran was a great rep. He gave us a detailed breakdown on how we could save money by switching to Simply Comfort, provided us with great service, and was very patient with us.

Approximate cost of services:
$0.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Hello Shiyamalan,

Thank you so much for your review. At Simply Comfort we know how important it is to have well educated Home Comfort Specialists who not only know the ins and outs of the technical aspects but also have great customer service skills. It is really great to know that our customers appreciate our efforts!

If you ever have any additional questions or concerns, please do not hesitate to reach out to us directly.

Best Regards,
Allison
Senior Customer Relations Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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