No heat from the furnace since 3 days
PLEASE DO NOT go with this company.... They recently had me switch to their company for furnace maintenance promising 24*7 support etc etc... All false claims... My furnace is not working since 3 days... I had followed up with their company countless times begging for help... Service technician came home to analyze the problem at 2:30AM as their technicians are busy addressing other clients... Seriously??? Claiming to be such a big company & they have one technician servicing the entire GTA... I was promised that the part that got worn out will be replaced today & now I get a call stating, we are sorry for the inconvenience... we do not have the required part for your furnace model... We have to wait for the shipment etc. I am freezing with my family since 3 days with no heat from the furnace... This is totally ridiculous & I am helpless... I do not want any one else to go through this pain... PLEASE DO NOT Opt for their services!!! unfortunately I have to select a star to complete this posting.. If there is anything less than ZERO, I would be rating using that.
- Approximate cost of services:
- $1,679.40
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Santosh,
Thank you for providing us with your detailed feedback. Your review is very troubling to us and having taken a look at your file, I was able to note that you have been in contact with one of our account managers, Elisabeth, regarding your account. Based on the file notes, it looks like we were able to resolve all of your furnace concerns and were able to come to an agreement in terms of compensation for your time and troubles.
Should you have any additional concerns or questions, please do not hesitate to reach out to us directly.
Best Regards,
Allison
Senior Customer Relations Manager