Liberty Security

Alarm Systems
Edmonton AB T6H 2K2
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Liberty Security
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80%

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Reviews by rating (past 12 months)

Reviews for Liberty Security

Average customer rating:
8.4 10 (218 reviews)

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Brian in Strathmore
Brian in Strathmore
1 review Strathmore, AB
7/10

Upgrade to present security and alarm system from ADT

We had a new security system put in by Liberty and it took three tries by different reps, over three different days to get to a customer satisfactory place. Josh Hudson was sent out today August 12/17 to fix what was left in an unprofessional state. He was most helpful, professional, and very personable. We didn't feel pressure from being rushed through and he took time to give us a thorough tutorial on some of the things we either were not to sure of or were not aware of. He was a pleasure to have in our home and we now feel confident that the system is up and running to our satisfaction. If in the future we need someone to come to our home, we will certainly be asking for Josh personally. He is a credit to your firm and company. Thanks again Josh. Great representation for Liberty Security!
Brian and Marian Lippai

Approximate cost of services:
$150.00
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Any advice to offer fellow homeowners facing a similar project?
2 of 2 people found this review helpful.
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Company Response

Hi Brian and Marian - we are delighted to hear that Josh was able to ensure that you were comfortable and satisfied with your system! He was a valued part of our team. Thank you for your review.

Nb17136
Nb17136
7 reviews Edmonton, AB
10/10

Great company with great service

Great company with good installers. Easy to find a plan that works for you and they are great at explaining everything! The installer was very knowledgeable and able to go everything we needed to know. Would recommend them to anyone.

Approximate cost of services:
$40.00
What could this company do to improve their services?
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Company Response

We appreciate your review and thank you for trusting in us to be your security provider!

Private User
Private User
Private User reviews Edmonton, AB
6/10

home security

Staff are friendly, knowledgeable, and very helpful. For the security system, just had it for a couple of days and it works good so far as it should be ay the present time.

Approximate cost of services:
$200.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
0 of 1 people found this review helpful.
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Company Response

Thank you for your review!

KMurthy in Edmonton
KMurthy in Edmonton
1 review Sherwood Park, AB
10/10

Home security installation and service

Liberty Security installed a home security system for our home and we wanted to let everyone know just how good their customer service was. A special shout out to Devin Anderson for the outstanding customer service! Rest assured that with people such as Devin on their team, you will be taken care of if you sign up with Liberty!

Approximate cost of services:
$200.00
What could this company do to improve their services?
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Company Response

Thank you for your feedback!

jayne in
jayne in
1 review St. Albert, AB
10/10

Service building alarm

We needed a system where we could monitor who was accessing the building and we were able to achieve this with a new system from Liberty. We have not had any issues with the alarm system and have the convenience of being able to monitor the system online and via cell phones. Great service from Liberty.

Approximate cost of services:
$1,000.00
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Company Response

Jayne, we appreciate that you took the time to give us such a great review! Thank you so much for being a valued customer and for trusting in us to keep you safe!

Vince from Calgary
Vince from Calgary
4 reviews Calgary, AB
9/10

Home Alarm

We have been with Liberty for about 2 years now, we did sign up for a 3 year contract. However, service and peace of mind has been great. Love the Alarm.com app and definitely thinking of renewing with them once our contract comes up for renewal. The referral bonus is great, signed up my parents and they have been happy as well! Cole, who set us up was great to deal with. Straightforward and easy no gimmicks!

Approximate cost of services:
$40.00
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Company Response

Hi Vince - thank you so much for the wonderful review! We're so happy to hear about your great experience with us and that Cole was able to find a solution that meet your security needs.

Terry in Kamloops
Terry in Kamloops
1 review Kamloops, BC
10/10

Great service.

My wife wanted a security system set up in our new rental house before I went on nightshift. I called Liberty to set up an appointment on Monday the 27th. Cole arrived on the 28th and by the afternoon Josh had us wired up. Great deal of knowledge and experience from both of the gents. Thanks guys from Calgary.

Approximate cost of services:
$400.00
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Company Response

Hi Terry - we are pleased to know that our wonderful Calgary team delivered great and quick service and were able to meet all of your needs. Thank you so much for the positive feedback!

Private User
Private User
Private User reviews Stony Plain, AB
10/10

Home Security

Service was excellent and the tech was very efficient and knowledgeable! The system so far has been very effective and gives us great peace of mind. Would highly recommend Liberty to any homeowner!!

Approximate cost of services:
$2,000.00
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Company Response

Thank you for taking the time to review us. We are so happy to hear about your great experience!

Private User
Private User
Private User reviews Burnaby, BC
0/10

Liberty security technician

poor service, at times the alarm would go off and the operator would not answer the intercom. panels were cheap and relied on old technology. paperwork was often misplaced or unaccounted for.

Approximate cost of services:
$3,600.00
0 of 1 people found this review helpful.
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Company Response

Thank you for bringing your concerns to our attention. Please don't hesitate to contact our office at 1-866-926-7233 and our Customer Service Team will be happy to help you resolve any issues!

Everyday treasures in Edmonton
Everyday treasures in Edmonton
1 review Edmonton, AB
0/10

Alarm system

I have a liberty alarm system I was told I could cancel the contract for a fee and I phoned no I can't do that I have to pay the full amount plus my store was broken into and the alarm company never told me and next day my alarm was going off when I got to store.AFter that I asked to remove my alarm system out in dec 29 and they have it I moved my store and a week later they called and told me alarm was acting up and I told they have it and again a couple days ago they called me again to check my alarm system it acting up I don't even have it so I am warning people not to deal with them they a bad company I have it all on my phone the messages they left on my phone when called go to any company but not liberty they make promises and say stuff they can't keep there word to get u u to sign up and they don't even call u when u get robbed what a company please pass on to everyone ty have a great day

Approximate cost of services:
$40.00
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1 of 2 people found this review helpful.
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Liberty Security

Liberty Security provides security, automation, and energy management solutions to residential, commercial and health care customers across Canada. We have installed over 65, 000 residential and commercial systems in 9 provinces and 3 territories. We also service more than 90 Health Care facilities in Western Canada. Learn more at www. ...
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