Rio Stone

I hired this company to supply the countertops for my kitchen renovation. They had a very extensive line of samples to choose from and many types of stone. The prices were very competitive. They helped me select something I liked that fit within my budget. They sent an experienced professional to make the template that was used to cut the counters to size. He did an amazing job. When the time came to install the quartz counters, they fit perfectly in place! And they looked great!

This is a company of professionals. The salespersons, the template maker, and the installers are all very good at what they do. The owner(s) are very involved and want to make the customer happy. I would use this company again and recommend to anyone looking for the best in the business to go to Rio Stone. I could not be happier.

We were trying to maximize space in our condo kitchen and we needed to come up with something creative. Riostone helped us design and ultimately delivered a perfect kitchen counter-top for our needs. Our design included a rounded end (semi circle) which they cut and finished beautifully . We also bought through them our faucet & sink which they installed beautifully. Very warm, friendly family business.

Awful, Run, I dealt with Martin , he is only a sales man fronting a west end shop. Gaps between walls and counter edges due to poor templates taken and sloppy manufacture. Agreed to miter joint for counter overhang it showed up and it was a visable butt joint. Polished cut edges sub standard, sink cut out not flush with sink and edge rough. Did not try to grain match on fireplace, Ruined hearth stone. I had to scour Toronto for an additional piece and pay a new company. New company had the hearth made and installed in 3 days perfectly , I had been dealing with Martin for 3 months at this point. Workers wear flip flops to the job site while caring stone slabs. Only reason I gave them the job was because I wanted routered in dish drain grooves that he said he could do ( yessing example) . Never happened strung me along until it came time to lay it out and said no we can only do them with a hand grinder ( A HAND GRINDER!!) and they will not be polished. Then he was upset when I made him take off the amount he quoted to do this. Total time waster, had me come to shop with my partner to look at hearth replacement slabs but as per Martin when we got there he had no way of moving any slabs around so we could not look at anything properly. When I pointed out he was not prepared and should not have asked us to come and was wasting our time, he yelled at me. Did I say run? RUN I get the sense his son is Uri mentioned in other posts and that Martin possibly takes the overflow and smaller jobs from his son's main commercial shop.

We are very pleased with our experience with Rio Stone. Their service from start to finish was prompt and professional. I originally emailed them for a quote, Sue followed up quickly with several quotes on different materials for our kitchen counter top. When we went to the showroom, we dealt with Uri who helped us finalize our decision by giving us the pros and cons of our options. He was never pushy, he was reasonable with the pricing and all his promises were delivered. Our quartz counter-top was delivered and installed as scheduled. A special thank you to Marius, the templater, who was very meticulous and made sure that things were exactly as we wanted, and to the installers who paid great attention to detail, were extremely careful and cleaned up when they were done. We would highly recommend Rio Stone. Thank you Uri, Sue and your great team.

Martin of Rio Stone came highly recommended by my Contractor Wilson De Paula (RW Drywall) and I couldn't be more pleased. Counter top and sink came in a timely manner and the installers were quick and efficient. Very reasonably priced product and the look is outstanding! Thank you Rio Stone.

Unfortunately, by the time the job finished, I was extremely UNHAPPY! Am I the only one? When Martin first came to my home, I was happy with how he spoke and what he suggested.... After I gave him my deposit, he called to say the quartz I wanted was out of stock for 2 weeks, and he would pay the upgrade himself if I couldn't wait. I told him I can wait 2 weeks and thank you for the offer. The installers were booked to come and I took a day off of work, by 1pm the intallers had not arrived and after many calls I was finally told "there is a problem with the cut" and they will come first thing the next day. By 1030 the next day, the installers still had not arrive, after many more calls (and another day of lost wages) the installers arrived by noon. But would not unload as they were nervous they would get a parking ticket. Both my conceirge and myself told them they won't but they wouldn't and stayed in their truck for another 45min. Finally, they off loaded (didn't not get a ticket) and began work by 1pm. The "installers" damaged a wood support when they removed the old counter-top. I heard a noise as they were removing it and Uri (who happened to stop by due to earlier issue that I had with the installers on their arrival) and when I told him I heard an unusual noise when they removed the old counter, he told me that was normal and I will be happy with the end result! I told the installers when they were done that one of the drawers is now not sitting right and not opening and closing properly. They looked, and said they did not do anything wrong. They "tried to fix it" but didn't. I had another one of Rio Stone's contractor look at it but nothing was fixed... One day when I opened the drawer and found a shimmie in it... I looked closer and found the wood piece that supports the drawer was cracked, which was causing the sag. I also noticed that the piece above the drawer and under the counter (another support piece) was replaced with a piece of wood that was not substantial enough (both front and back)... I took pictures and immediately wrote to Uri. I was told they would get back to me. Two weeks have passed and I have now called in another company to fix the problem. The people who installed the back splash, used a sharpie marker and red pen on the marble tile (on the front not the back) when making their cuts and some marks did not come off (after I called to complain!).. there were black sharpie marks on the new white quartz counter (because the installer didn't protect it) but that did get removed. The back splash installers did not clean up after themselves either. When I hired this company, I asked for references to speak to.... I read the reviews on this web site as well... and for such a laid back customer I'm very surprised of my experience. Two friends were waiting to hear about my experience before they called Rio Stone... I would not recommend this company.

Great work. Professional. On time. Excellent product and service. I would highly recommend to anyone considering any stone counters. I had an excellent experience with rito stone. And the counters look great.

We are extremely happy with the product and service Rio Stone provided us. Excellent customer service. On time and great quality. Martin was very helpful. We would highly recommend them!!!

The service we received from Rio Stone was excellent. The team made sure that they provided us with everything we asked for, from the sink to the faucet to the counter top.The price was reasonable even with the purchase of the sink, faucet and soap dispenser. I would absolutely recommend this company to family, friends and colleagues.

I was renovating my condominium unit and needed a new countertop. After going to numerous companies, who were less than helpful, I happened upon Rio Stone. From the moment I entered their premises, I was made to feel very comfortable. The women who assisted me (either Sue or Susan, I am not sure which) was extremely helpful in making sure that the countertop I picked co-ordinated with my flooring and backsplash. I was never made to feel rushed in making my choice.

When I called to tell them that I was in a position for them to come and prepare the template for the counter, they were extremely accommodating in the short turnaround period. Unfortunately, Uri had to break the news to me that he had just been advised that the countertop I had picked would not be available for some time, but he made a suggestion for a replacement. He was nice enough to send me a picture of the original countertop and his suggested one so that I could see the difference. His choice was even better than the one I chose.

The people who installed the countertop dealt directly with my contractor and I understand that they were very professional and meticulous in making sure the countertop was perfect.