Retro Teck Window Mfg Ltd

I was impressed by the way they came in a team in which each person specialized in one job. So it was like an assembly line. They were very quick and efficient and they lay drop cloths on the inside and vacuumed up after themselves. So the house was a lot quieter and warmer with the newer windows.

The initial meeting and seeing the product was good. That's why we picked this company out of the 3 that we recieved estimates from. Retroteck was second most expensive. Day of installation , very careless, broken back splash tile , big hole where they ripped out the old windows, had to ask them to fill it in with foam!! Not even a year later half of the screw on the windows were rusted and the caulking around the windows shrunk. Called to complain, was put on hold for 15 minutes, left messages for supervisor to call, never did. Called back again and Peter the manager told me to count how many rusty screws we had and he will sent us replacement screws to put in ourselves!!! Where is the customer service and LIFETIME warranty on the product and installation!!! Demanded they sent someone over to fix or we call the better business bureau. Problem was resolved but the company and its employees were very unprofessional .

They were prompt and organized and clean. During the job they kept the site very clean and neat. And they were very courteous during the installation. They answered they questions we had all through the process. I would recommend them definitely for others.