Retro Teck Window Mfg Ltd

Windows & Doors Installation & Service
Burnaby BC V5J 5M7
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Reviews by rating (past 12 months)

Reviews for Retro Teck Window Mfg Ltd

Average customer rating:
8.3 10 (51 reviews)

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Deke Samchok in Calgary
Deke Samchok in Calgary
9 reviews Calgary, AB
8/10

Replace all windows in our house

They did a good job installing the new vinyl windows to replace our old metal framed windows. We had no problems with the windows since the renovation. Their price was quite a bit lower than other companies that provided estimates.

Approximate cost of services:
$6,000.00
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Company Response

Deke,

we appreciate your positive experience with Retro and not only pride ourselves on competitive prices but great installtion/service as well.

retro teck

Kern Chiu in Vancouver
Kern Chiu in Vancouver
2 reviews VANCOUVER, BC
8/10

Installation of Windows under the Eco-Energy program

We replaced all our windows and used Retrotek Windows to replace and install. Overall, the crew did a good job installing the windows, however, there were a couple window that are harder to open than others.

Approximate cost of services:
$4,500.00
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Company Response

Kern,

thanks for commenting on your experience with Retro. We are very pleased to hear your are so happy with the work we have done and pls do not hesitate to call us regarding any service issues that we can tweek for you

retro teck

joyce buckland in Vancouver
joyce buckland in Vancouver
2 reviews VANCOUVER, BC
4/10

window replacement

i used retrotech windows for the 3rd time for my 3rd house. i gave them a ton of referrels. i was too lazy to price around. i thought i was getting a great price, but on my 4th house, i finally did some pricing and realized there are much better deals out there. they did an ok job but pricing was not great

Approximate cost of services:
$10,000.00
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Company Response

Joyce,
we are so please to retain you as a loyal customer 3 times round. We do try to provide a competitive price for all our customers and absolutely thrilled you have referred so many people to us. we cannot say why the 4th time round, pricing was not to your satisfaction, but you can be sure we will provide the same quality products you've come to expect on your 4th house as the 1st one we did for you. Material/labour costs are always ever increasing but is something we try to keep down, but at times price increases will happen.

retro teck

Osric in Vancouver
Osric in Vancouver
5 reviews VANCOUVER, BC
8/10

Window Installation

I needed to replace all the windows for the entire house (15 windows total) and one patio screen door. Initial appointment for measuring was done efficiently and professionally. The representative took the time to explain all the options available for the different styles and function. He was very polite and patient. All 15 windows and 1 door was installed in one day and they cleaned up rather well afterwards. I didn't notice much damage to the areas of the wall where the new window was installed. The windows look great and all open smoothly and haven't had any problems with them. The screens are all easy to remove and replace as well.

Approximate cost of services:
$9,000.00
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Company Response

Osric,
thank-you for your positive feedback with our products/people/installation. We hope you refer all your friends who need windows to our company and you can be sure you will be getting many more years of life in those windows

retro teck

Karen (Vancouver)
Karen (Vancouver)
10 reviews Vancouver, BC
8/10

Window

After purchasing our second home a co worker recommended Reto Window. We have also heard of the company from local flyers, so we knew the company's been around. After researching+ checking them out with the BBB + also got a few comparison quotes we went with them. We like their warranty & competative pricing. Sales rep was very good, explained the beneits of new vinyl window vs the old metal ones.
Our house had a lot of drafts, even with storm windows. The Crue was very friendly. Very good price for changing windows for entire house.

We did have to call them back for some extra caulking though in our bathroom window, when it rained really hard we had minor rain come in. After service call, they came very promtly... No other issues. Would recommend!

Approximate cost of services:
$5,600.00
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Company Response

Karen,

we are always pleased to hear about a positive experience and thank-you for this. we appreciate your time to comment and know you will continue to have problem free windows for many years to come

retro teck

dennis fung in Vancouver
dennis fung in Vancouver
5 reviews VANCOUVER, BC
6/10

vinyl windows

We changed to new windows for the entire house. We found this company through a friend, who said it was very good. A sale's rep came to our house and measured all the windows and gave us a quote. We were satisfied with the quote, and we agreed to the job. But as soon as we did that, the sales rep said he thought he forgot to include one more window, and gave us a new quote, which was of course higher than the first one. And later we found out that he's measurements were off. The window company was good, but that sales person was not.

Approximate cost of services:
$4,000.00
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Company Response

Dennis,

thank-you for your comments and we do try to be as accurate as possible on pricing/measurements and do error on occassion. if there has been any errors on our part, we will make things right even if it means to remake windows again for proper sizing. We guarantee the fit of all windows we install; we are not happy until you are. We pride ourselves from much of our work from referrals

Retro teck

brian in Burnaby
brian in Burnaby
6 reviews Burnaby, BC
7/10

replaced all my windows

Replaced all my windows in my home, was quite satisfied with their work. The came in the morning, removed all my windows then replace them all in just one day. Incredibly fast for such a big job, Satisfied except the caulking around the windows started to crack and shrink after several months. I call them back to recaulk them, but never received a call back. I then called a handyman to come in to caulk around all the windows which costed me only $ 100. Still satisfied with Retro's job.

Approximate cost of services:
$9,000.00
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K Man
K Man
10 reviews Langley, BC
4/10

double glazed window installation

I had Retrotek windows replace 4 of my back windows. The windows were installed very quickly but I would have hoped that more care be taken when removing my old windows. The stucco cracked and I had to refinish one of the window sills. Additionally, one of the screens had a small hole in it, which was never replaced, even after calling them and informing them.

Approximate cost of services:
$2,500.00
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Company Response

hello,

thank-you for your comments regarding your window purchase experience.
generally, existing window frames come out quite cleanly, but there are times when frames are more difficult to remove hence we always like to inform customers before starting a job what they may expect from the removal process before any actual work is done. We always try to keep any damage to a minimal but at times can seal up any cracks that may occur. Existing conditions of stucco/drywall/plaster/sills is critical to what may happen to these items when removal of frames are done. If conditions are in poor shape, then you may expect some damage to happen (this goes for any company). Again, we try our best to keep things to a minimun and at best inform you when conditions may be a bit suspect.

Retro teck

Burnaby Bob
Burnaby Bob
9 reviews Burnaby, BC
9/10

Window Replacement

Needed all my single pane windows replaced when I bought my house 3 years ago. These guys were quick to give me a quote and were very reasonably priced. On the day of work. a small army showed up and had all 13 windows and a patio door replaced. They vaccumed up all the broken glass and cleaned my windows. It was all over in less than 4 hrs. Wow ! These guys were fast and did a clean job. Very satisfied.

Approximate cost of services:
$8,000.00
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Heather - Langley
Heather - Langley
2 reviews Langley, BC
1/10

New windows in the front of the house (4)

Retro tech came to replace some windows in the house and the service was fine at the time, but the product wasn't. Two of the four windows that they installed leaked and weren't sealed properly. A year later the windows still have not been repaired, we are very disappointed.

Approximate cost of services:
$3,600.00
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Company Response

Heather,
thank you for your feedback. We strive to service all products/installation we provide and are disappointed to hear your windows are not sealed properly.
if you have called our office and still continue to have issues, we want to make sure you are completely satisfied. pls contact our office again and we will arrange for someone to go to your house again. we only ask you give us the original work order number the windows were purchased under , at the time and will look after this.
thank-you
Retro Teck

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