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Service Experts Home Services by Enercare

Formerly Service Experts Heating & Air Conditioning Kingston
Heating & Air Conditioning
Kingston ON K7M 7K5
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Write a Review

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HomeStars
Heating & Air Conditioning
Service Experts Home Services by Enercare
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86%

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Reviews by rating (past 12 months)

Reviews for Service Experts Home Services by Enercare

Average customer rating:
9.5 10 (229 reviews)

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Private User
Private User
Private User reviews Kingston, ON
10/10

Long-time customers

We have been customers of Service Experts for 30 years, since we first moved into what was then a new home. They have changed names over the years, but they have always been excellent. Sales and service are both top notch. We trust their advice. When we faced a crisis (furnace failing on a cold winter way), they responded quickly and helpfully. We have maintained a service plan with them over the years. It is great to have peace of mind with regard to our HVAC.

Approximate cost of services:
$200.00
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Company Response

We have truly appreciated your business over the years and thank you for being a loyal customer. We look forward to continue working with you and hope you had a wonderful Canada Day!

ryan
ryan
1 review Kingston, ON
10/10

Furnace replacement and AC install

The work was completed very professionally and efficiently. The crawl space was not very large to work in, but the team was able to easily complete the install.

Approximate cost of services:
$9,000.00
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Company Response

We appreciate your business and thank you for choosing Service Experts Heating and Air Conditioning!

Brenda in Scarborough
Brenda in Scarborough
1 review Gananoque, ON
10/10

Air conditioner

We are completely satisfied with our experience from Toby who recommended the unit we got to the 3 techs who installed it. Very quick & efficient service. Thanks Service Experts

Approximate cost of services:
$6,000.00
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Company Response

We appreciate your business and thank you for this great review for the team!

Julie Banting in Kingston
Julie Banting in Kingston
1 review Kingston, ON
0/10

Checking my air conditioning

I waited all day for the service experts to arrive. Upon arrival, I was told they couldn't fix the problem. It was going to cost me $ at least $400 to complete the leak search. I wanted this fixed today and I wouldn't have bothered having them come over as I already new what the problem was. Now I am + $100. 00 in the hole for nothing. I bought this house in the fall and the a/c is from 2008... it worked in September. I would be happy to have this fixed but to tell me I need a new a/c doesn't seem like a reasonable solution. What a waste of a Saturday.

Approximate cost of services:
$111.87
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Company Response

We apologize for your experience and would appreciate an opportunity to come out and make things right. Please contact our Customer Relations Specialist at (855) 817-0134 or email CustomerService(at)ServiceExperts.com and provide your phone number and address so we can better look into your situation. We look forward to hearing from you.

Private User
Private User
Private User reviews Kingston, ON
10/10

central air installed

Toby was very informative on our first meeting and insured that the unit would be the right fit for our home. Al, Eric & Derek were all friendly and had the unit installed in no time. They were all good about putting up with my noisy dogs.

Approximate cost of services:
$5,000.00
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Company Response

We are happy to hear that our team provided you great work and service. We look forward to continue working with you!

Private User
Private User
Private User reviews Kingston, ON
10/10

Installation of furnace, air filter and other home comfort features

The Service Expert Team: Al,Eric, and Derek people came in and started right away. They performed each of their tasks very quietly with excellent efficiency. A red carpet was put down making sure that everything remained clean. We found them to be very knowledgeable, answering all the questions we asked. Eric demonstrated a very friendly courteous manner when helping us to understand the new thermostat by offering a demo on its function. Overall it was an easy installation done with great expertise and pride.

Approximate cost of services:
$8,835.00
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Company Response

Thank you so much for this wonderful review. We truly appreciate your business and look forward to continue working with you!

bevleonard
bevleonard
1 review Hartington, ON
9/10

Propane furnace and heat pump installation

The installers, Al, Rick, Eric, Derek and Terry were friendly, efficient and worked well together to remove our old furnace and air conditioner and put in the new. Terry came back the next week to check a few things for us and took the time to answer our questions and make sure we were satisfied. Appreciate the work and communication from the entire staff we interacted with.

Approximate cost of services:
$12,000.00
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Company Response

We are happy to hear that the team provided you great work and service. We look forward to continue working with you!

loubou in Dallas
loubou in Dallas
1 review Kingston, ON
10/10

Furnace and Air Conditioning replacement

I was very impressed with the knowledge and professionalism of Darren, the Sales Consultant. He took the time to explain all the details and benefits of upgrading my old system with a high quality state-of-the-art system. The installation crew of Al, Derek, Eric and Rick were punctual, courteous and extremely efficient in replacing the furnace and A/C units in a record time. This included personal time taken to ensure I understood every portion of the installation and how it functioned. I would highly recommend TLC to anyone who requires this service.

Approximate cost of services:
$8,500.00
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Company Response

Thank you so much for this wonderful review and kind recommendation! We truly appreciate your business and look forward to continue working with you!

Charles F. in Kingston
Charles F. in Kingston
1 review Kingston, ON
10/10

Furnace & Air Conditioner Replacement

We were thoroughly impressed with the knowledge and professionalism of Toby Dodwell, the sales consultant. He advised us of the benefits of replacing our old units and the cost savings that we would enjoy. The installers, Al & Rick, did a fantastic job of installing our units, fast, efficient and clean and, of course, very personable!

Approximate cost of services:
$11,000.00
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Company Response

Thank you for this review! We truly appreciate your business and look forward to continue working with you!

marian mayer in Kingston
marian mayer in Kingston
1 review Kingston, ON
10/10

furnace & air conditioning

we are very pleased with Rick, Eric, Derek and Al they were very courteous polite and helpful in explaining the system. they were also punctual and placed. carpets on floors. there was no mess to clean up

Approximate cost of services:
$10,200.00
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Company Response

Thank you so much for this wonderful review! We are thrilled to hear you were happy with the work and service Rick, Eric, Derek, and Al provided and we look forward to continue working with you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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