Elite Appliance Service – Toronto

Elite gets the lowest rating they wasted $577.36 trying fix my fridge before deciding it was always unrepairable. My older (no warranty) Samsung fridges freezer became warm so I called Samsung and asked what company(s) serviced their fridges and they told me Elite Appliance Repair. I called Elite and they came (quickly) on Sept 25, 2024. They said that the problem, a warm freezer, was caused by a bad main control board. They asked for an additional $509.25 for the parts and labour to repair it (in addition to the diagnosis fee). My daughter asked the technician if he was sure that the control board was the whole problem and that replacing it would really fix the fridge. He answered, Yes, that will fix it. I paid the diagnosis fee and I paid a deposit of $304.84 for the part. They returned on October 9, disassembled the fridge, and found out it was the wrong part. They reordered the part and returned on Friday, October 25, installed the part, and charged me labour and travel. The fridge was working when they left but it failed that night and I called them on Monday. They returned the next day, disassembled everything for the 4th time, and said they needed to order and replace a temperature sensor. After 10 days (on Friday, Nov 8), they returned with the part, took the fridge apart (fifth time), and then said that the right side back insulation was cracked which was both allowing cold air to escape and for condensation to form inside the appliance. In addition, an internal wire was damaged and this was also noted on the October 29 invoice). They said that the cracked insulation made the fridge UNREPAIRABLE and the fridge was now junk. This was after 44 days without a working fridge and 5 technician visits. Elite are the only people to have ever worked on the fridge (this was the first repair for the fridge).

I called Elite the same day and asked to speak to a manager, assuming they would accept their employee had made a mistake and they would refund the money wasted trying to repair an unrepairable fridge. The telephone CSRs took down the information, said a no adjustment was possible, and that a manager was unavailable but one would call me. There was no callback so I called late Monday afternoon and was told that a manager would call me on Tuesday or Wednesday. There was again no callback but on Thursday morning the last repair tech, called me at a manager's request to tell me what I already had been told, the fridge was unrepairable. He avoided my question of why the tech who diagnosed it initially or why he had not seen the problem until the fifth visit. I have called again now 4 times, Nov 8, 11, 15 and 22, explained my story, and asked for a refund or a call back from a manager. The CSR always said there would be no refund and no manager was available at the time but she would pass on my concerns to the management team.

As a retired small businessman I don't understand why a company will not speak to a customer and make the situation right when their employee made a mistake. After 40 years of dealing with the public, I always spoke calmly and politely to the Company's CSRs when I called, they were nice conversations actually but nothing happened.

Please avoid this company for any appliance repair. I will update this review if I ever get in contact with a manager at Elite Appliance Repair. I will be calling them again and asking for a refund of my $577.36 because their initial diagnosis was wrong, the fridge was unrepairable my money was wasted as they tried to fix it. Yes, they can come and have their parts back if they are quick, its a shame to landfill new parts.

I phoned Samsung to tell them what went wrong when I used their recommended repair company. Samsung said they could not do anything (they said that its an independent company) but after an internal discussion while I was on hold, they offered me 15% off the price of a new Samsung fridge if I bought it from their website. After saying I would never buy another Samsung product, I am accepting their offer, at least they have some compassion for the consumer. Fridges have become very expensive, the same model, but now with an ice maker, is $1549 plus tax. My Work Order number was 565774.

Technician was very professional and knowledgeable in diagnosing the problem. Once the problem was fixed I appreciated the time he took in explaining why the problem occurred and how to properly care for my stove to avoid reoccurrence. Work order 571948

Elite services came to fix my broken refrigerator that was under warranty from best buy. They came in a timely manner. The repairman had to order a part. Once the part came I'm they made arrangements to come install the new part right away. Excellent customer service and I would definitely recommend to friends and family. Repair # 570081

Elite appliance service were very professional, patient, knowledgable, and organized. They came to our house, heard our concerns, found the issue, and solved it as quickly and efficiently as possible. I am very happy with their service and would recommend them to others.
Reference WO No. 568676

Our washer was delivered in July but we didnt use it until November. It was shaking violently and so I called the manufacturer for service. They arranged for a technician to service the appliance. Andy, our technician, was very professional and courteous. He provided thorough explanations and was knowledgeable. I would definitely recommend their service to friends and family.
Ref: work order # 572760

Elite Appliance Service
work order number :572286
Great service! Stove burner stopped working. The technician was friendly and knowledgeable. Fixed it quickly.
Very satisfied.

Work Order #572120 - Elite provided excellent service and quite speedy as well. From diagnosis to work completion, it took 3 days including ordering parts. The repairman was so knowledgeable, polite and professional. I highly recommend Elite for appliance repairs whether under warranty or not.

Quick and professional services provided by the rep from Elite appliance service. The gentleman attended to our Bosch dryer and did an evaluation to see what the issue was. He was quick, polite and efficient. He came back the second time and had the part ordered and installed quick. He did a thorough check and made sure the machine was working. I should also add that the service technician was very respectful. Great etiquette in not dragging his outdoor shoes into the home and brought his own slippers out of respect for any customer and their home. I highly recommend this company for any equipment service. They are knowledgeable and quick.

Work order number for this is: 569128

Samuel & Charmaine
(Owners of Bosch dryer)

Had Elite Appliance service my dishwasher with a replacement part (Work Order Reference: 47541748). The service was professional, timely with updates and satisfactory from start to finish. Would highly recommend Elite Appliance Service Toronto for any appliance servicing needs.

My dryer was making a grinding noise so we had to stop using it as I did not want to cause anymore unnecessary repair. They contacted me with a time on the date of the repair and I am happy to say my dryer is running great.