Ashley Furniture Homestore

Im very happy with the service and the product at Ashley store in Mississauga. I went to the store to look for a king bed , it was very welcoming at the store , one of the sale representatives was very nice and helpful, her name is Phuong , with her help I bought my king bed . The delivery was same week . The bed was on stock so that made the delivery fast . The delivery guys installed my bed , cleaned everything . Im very happy with the whole experience. AngelaJ

furnitures had problems with color scratches ,sewing on handles and i had to call many times

I bought a couch and called in to schedule a delivery for early in December 2023. Delivery date came and went with no couch delivered. Called a second time and they said it was my mistake and I must have been confused about the date. I was moving all my furniture to a new house in early December so it was very important that the couch came at the agreed upon time and I am certain this was communicated to Ashley Furniture. Couch is delivered one week late in mid December and the delivery guys will not move the couch I have temporarily in place. This is despite the people at the store assuring us that they would move any furniture needed. This is another big issue since the guys who helped me move in are no longer around. I have no way of moving any of the furniture currently in place. DO NOT BUY FROM THIS COMPANY. You have been warned.

Horrifying customer experience, extremely disappointing and I would never ever suggest anyone to go tho Ashley for window shopping as they keep give false information about the products and services , a bunch of illiterate and rude people running the company, now that discuss with my friends at least 3 of them have had horrendous experiences with them.
Its a shame the company should shut down or legal investigations need to be done, how can they get away with so much of fake talks, horrible experience please dont go to them.

Hello
On Sept 23 we ordered 2 recliners from the Ashley store in saskatoon clarence ave. On Oct 15 we were told they would be delivered oct 17. We would rec an email on the 16th then a call on the morning of the 17 to let us know what tome and then a phone call 15 mins prior to the "white glove delivery". We waited all day at home on the 17th. I finally phoned at 5 pm and got a recording that our shipment was delayed and would be delivered sat the 21st. I called again as we were not available on the 21 and they said the nxt date was nov 7. My husband called the store to cancel the order and they hung up on him 3 times. Needless to say he was furious! The sales man then called begging him to not cancel and said the chairs were in the warehouse not delayed. Then the manager called and again asked him not to cancel the order. We decided that we didnt want to wait on the delivery and would not deal with a store with such poor customer service. We cancelled the order. Now we have a bill with fairstone for 359.09. I have tried contacting the store numerous 5+ times
and have been promised the manager will call me back. No call. There is no way we should have to pay anything for such poor customer service. Also as a side note we were misled to about the fabric on the chairs. I asked twice and the salesman and manager told me it was leather. Online it says it is polyester. Also i understand there is a recall on the cup holders that catch fire. I want this charge removed!

I purchased a 2 Seat PWR Rec SOFA ADJ HDREST on July 18, 2023 and it was delivered on July 29, 2023. After a few days we noticed that the left hand side seat was sloping to the left. I called Ashley Care service and eventually, after sending photos and the technicians stating there was nothing wrong with the sofa, we eventually had a technician call at my condo. He stripped the sofa and noticed that the frame was put together wrongly. One side of the wooden frame was higher at one end and lower at the other end. Now after another wait of 3 weeks I have been informed that they are going to take the sofa away. We are elderly what am I to sit on? Ashley are refusing to exchange my sofa for another one. Trying to get to a complaint department is impossible. I am now at a point of calling the head office in Wisconsin. I also paid $499.00 for the Care Service.

Great service, great communication and their tracking service is amazing. We received our furniture faster than expected.

This store has the most ridiculous cs policies when it comes to complaining about the mistakes they made on YOUR orders. They don't get back to you and send you from one bot to the next until you give up!! Do not recommend it!!

March 2023 we bought a reclining love seat from Ashley's located at 333 Matheson Blvd W, Mississauga, ON L5R 3G3. When the delivery people came to deliver our furniture, They dropped the love seat on the front right corner. This resulted in a bent frame and torn material on the kick out when he tried to grab and hold on to it. I informed the driver I did not want the sofa now and wanted it returned. As I went to call the store to tell them, the delivery guys told my wife they had to leave and someone would call leaving this broke piece of junk in my living room. Ashley sent out a tech to change the ripped pad and he left. Once again I had to call telling them it was still not fixed as it was all loose and clunking when you sit in the seat. once more they sent an other tech that tore the back a park to adjust it and after he left we had a gap between the console and right side back you could see the window through and the outer side of the bake was loose and wouldn't lock in. Every call ends in text us pictures in detail and fill out the form. The third time they sent a fellow to change the frame for the one seat only rather than replace the sofa as I continued to request. Their excuse was we have to send a tech every time rather than solving the problem or satisfying the customer. After the third tech we now have a 1 1/2 inch gaping opening on the side they continued to make worse and can now look out our window through the back of the sofa. One again I had to call, Once again was told text us pictures. This time almost 5 weeks passed waiting to hear from them and what they were going to do to fix this, but no call. When I called them I was told a supervisor would be calling me. Finally a fellow by the name of Jason called telling me he was from head office and as far as they were concerned it meets manufacture spec and they were not willing to repair it or do anything for me, so it was now my product, use it and live with it. After spending good money and having them damage the produce I now have to live with a piece of junk that looks like I bought it from the thrift shop. This company does not honour it's obligation to the customer and will leave you with damage goods. I had to shim the bent frame my self to help close the gap they created and left me with. I now have subpar product sitting in my living room that I will end up replace and wasting more money. AThe replacement will NOT be purchased with Ashley. Buy Be Ware!!!

We had a big order with Ashley (South Edmonton Common Location) that included Sofa, Chester, Dresser and other items and it was a material amount for a retail customer.
Here are the reasons for the 2 stars:

1-There were delivery delays: Sales Order was dated 16th July, 2023. The first tranche was delivered in 4-5 days time approximately but the second tranche took forever to deliver (finally was delivered after escalation to the highest level) and there was ongoing confusion. Finally the second tranche was fully delivered on 12th August, 2023.

2-We had requested display items should not be delivered. In the second tranche Ashley delivered pre-assembled Chester/Dresser and so there was no way to confirm they were brand new pieces except verbal assurance. Per the response from Ashley Customer Service "When you get a white glove service some of the items , specifically the items that are going to take hours to build in customers house are built a day prior in the warehouse and wrapped in the blanket as the drive team have the limited time in their day to complete all the stops in their day". We should have been explained this process better.

3-After we did the initial deal we realized a couple of items seemed bigger and this portion was undelivered; Ashley referred me to their 48 hour cancellation policy and were asked to pay re-stocking fee if I proceed with cancellation. I would have appreciated some flexibility since you took a month to deliver. Since we did not want to pay the cost so we were forced to take the delivery.

4-While dealing with various teams there was a complete lack of empathy and the resolution offered was completely one sided and there was no flexibility.

This is my second major purchases with Ashley and our first experience was far better.
I would probably think ten times before purchasing from Ashley unless there is no option available in the market.
Thank you.
Nick Ajmera