Rick

March 2023 we bought a reclining love seat from Ashley's located at 333 Matheson Blvd W, Mississauga, ON L5R 3G3. When the delivery people came to deliver our furniture, They dropped the love seat on the front right corner. This resulted in a bent frame and torn material on the kick out when he tried to grab and hold on to it. I informed the driver I did not want the sofa now and wanted it returned. As I went to call the store to tell them, the delivery guys told my wife they had to leave and someone would call leaving this broke piece of junk in my living room. Ashley sent out a tech to change the ripped pad and he left. Once again I had to call telling them it was still not fixed as it was all loose and clunking when you sit in the seat. once more they sent an other tech that tore the back a park to adjust it and after he left we had a gap between the console and right side back you could see the window through and the outer side of the bake was loose and wouldn't lock in. Every call ends in text us pictures in detail and fill out the form. The third time they sent a fellow to change the frame for the one seat only rather than replace the sofa as I continued to request. Their excuse was we have to send a tech every time rather than solving the problem or satisfying the customer. After the third tech we now have a 1 1/2 inch gaping opening on the side they continued to make worse and can now look out our window through the back of the sofa. One again I had to call, Once again was told text us pictures. This time almost 5 weeks passed waiting to hear from them and what they were going to do to fix this, but no call. When I called them I was told a supervisor would be calling me. Finally a fellow by the name of Jason called telling me he was from head office and as far as they were concerned it meets manufacture spec and they were not willing to repair it or do anything for me, so it was now my product, use it and live with it. After spending good money and having them damage the produce I now have to live with a piece of junk that looks like I bought it from the thrift shop. This company does not honour it's obligation to the customer and will leave you with damage goods. I had to shim the bent frame my self to help close the gap they created and left me with. I now have subpar product sitting in my living room that I will end up replace and wasting more money. AThe replacement will NOT be purchased with Ashley. Buy Be Ware!!!