Ashley Furniture Homestore

I purchased a 2 Seat PWR Rec SOFA ADJ HDREST on July 18, 2023 and it was delivered on July 29, 2023. After a few days we noticed that the left hand side seat was sloping to the left. I called Ashley Care service and eventually, after sending photos and the technicians stating there was nothing wrong with the sofa, we eventually had a technician call at my condo. He stripped the sofa and noticed that the frame was put together wrongly. One side of the wooden frame was higher at one end and lower at the other end. Now after another wait of 3 weeks I have been informed that they are going to take the sofa away. We are elderly what am I to sit on? Ashley are refusing to exchange my sofa for another one. Trying to get to a complaint department is impossible. I am now at a point of calling the head office in Wisconsin. I also paid $499.00 for the Care Service.