Action Furnace Inc

Heating & Air Conditioning
Calgary AB T2G 4P7
Write a Review
Write a Review


Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Action Furnace Inc

Average customer rating:
8.6 10 (357 reviews)

Sort by

DONNA  from Calgary
DONNA from Calgary
9 reviews Calgary, AB
10/10

Central AC

I was interested in AC for the house but had no idea who to call. A friend had Action Furnace do her AC and new furnace and was happy with them so I decided to save myself time and call them. The guy who came to measure the windows etc was great. He explained where the unit should go and why, what they do to make sure I have the right unit and everything I needed to know. Thye cover everything from making sure you have the right usint to getting a permit and guaranteeing the work.
The work was done shortly after by another guy who was very professional and showed me how it worked and what I needed to do to to keep things running smoothly. The heat wave hit shortly after and I was in paradise. I am so glad I went this route. The unit is quiet and my electic bills didn't jump through the roof - another thing that was important to me. If I have any future work I need - I will call them as I am confident the price will be fair and the work done right.

Approximate cost of services:
$3,000.00
Was this review helpful?
Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Private User
Private User
Private User reviews Calgary, AB
6/10

furnace/water tank, humidifier installation,

They made mistake to connect the humidifier to the hot water, in addition, they kept using old plastic pipe saving cost, as a result, the pipe exploded during night time and flooded my basement. The next morning, the whole house like inside a tropic forests because of high humidity.

Review has 1 previous version
Approximate cost of services:
$11,000.00
Was this review helpful?
Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Private User
Private User
Private User reviews Calgary, AB
0/10

furnace tuneup and cleaning

I contacted Action Furnace bec I saw a neighbor using them but I regretted it. A different company showed up (not action furnace but a white van with a different name ) Right after opening the door, the voice pitch of the tech is different. He is a salesman. I knew bec Im in sales. I did not say anything and let him do his job. He finish cleaning in around 30-45 minutes - very un usual. He did a very poor job and consume most of his time selling me stuffs. He tried to sell everything he could - from membership to a new furnace. My furnace is just 8 yrs old and being maintained regularly. He said my furnace is defective - I called a Home Inspector right away and told me nothing is wrong in my furnace. I contacted ATCO too and said there was nothing wrong. My advise to ACTION Furnace - customers are not stupid.. They are just trying to be accommodating and professional and not to be rude. . If they call to have their furnace tuned-up and cleaned, PLEASE PLEASE send a GOOD TECHNICIAN not a good SALESMAN. I hate this experience and will never never use Action Furnace again and I will share this bad experience to my relative and friends.

Approximate cost of services:
$480.00
Was this review helpful?
Company Response

Hi there. There are a few things that we have our furnace and duct cleaning technicians go through with our clients. One of which would be our Club Membership program that we feel is a great benefit to our clients and thousands of our clients agree with us because they are members. We apologize if this offended you. The vehicle and technician that we did send out to your home is our affiliated company. Andrew who drives operates that vehicle usually takes his time and does a good job. Not having your history or name we are not able to check our records to see how long he was at your appointment and what was done.

Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Lynn Harrington from Calgary
Lynn Harrington from Calgary
2 reviews Calgary, AB
8/10

Duct Cleaning Service and Furnace Install

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

Dillon was friendly and did a good job on the duct cleaning, Dan installed the furnace and did an excellent job. Thanks. All the workers are good and on time too. The duct cleaning was a not charged as I am a member. The furnace including install was about 3,700 dollars.

Approximate cost of services:
$3,700.00
Was this review helpful?
Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Dan from Calgary
Dan from Calgary
1 review Calgary, AB
0/10

Duct cleaning

The duct cleaner came to my house and gave me a strange feeling like he was here for something more. At the end he drilled a hole in my furnace and poured water in it to show me with a camera that the heat exchanger leaks and the furnace needs replacing. I couldn't see any leaks so I was hesitant to agree. I think this company feels that if your furnace is over 20 years old it needs to be replaced. So they use scare tactics to convince you. Always get a second opinion if someone tells you that you need to replace your furnace.

Approximate cost of services:
$200.00
Was this review helpful?
Company Response

Hi Dan

Thank you for your review. A complete heat exchanger and safety inspection is included with our duct cleaning packages. If the technician found a leak/crack in your heat exchanger that is something that should be addressed as it is a potential health problem. With the equipment we use we usually get unequivocal results. Ether the heat exchanger is damaged or it isn't. As far as getting a second opinion - that is always a good idea. However, unless the technician has an infrared cameral of the same quality and he/she uses a water test - the examination would be inconclusive. This is not a "scare" tactic. Our technician are trained to simply point out the problem and then let the customer decide what they want to do. If you decide to get a second opinion or you don't feel it is a problem or you don't want to do anything - that is certainly your prerogative. As far as replacing a furnace over 20 years old - there is a strong economic case to be made for replacing some furnaces that old. That is about the time when most furnaces begin to break down and you begin to incur very expensive repair bills. That combined with the efficiency of a new furnace can be a very strong incentive to replace a 20 year old furnace and can save you money in the long run.

Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

David Loper from Edmonton
David Loper from Edmonton
1 review Edmonton, AB
10/10

FURNACE INSTALL

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We had an older furnace (as we know now) that was improperly installed. Over the years we hosted many, many repair and service persons. The best of those came from Action Furnace. They were friendly, courteous and very creative with custom solutions and adaptations to keep our furnace limping along. When it was time for a new install, we naturally chose the company that we knew and respected. And they did not disappoint.
Paul came to our house and explained in detail not only what was wrong with our current system, but what options were available and at what price points. We had an appointment quickly. Nick and his team were amazing as they worked tirelessly to not only install our new system, but to also cap off the problems we had. We cannot say enough about how clever and energetic and kind he and his team are.
Our new system is a dream. We are enjoying the quiet and comfortable home we always wanted. We also opted for a new water heater which works better than we imagined a hot water system could.
We cannot say enough about the wonderful Action Furnace team and we do recommend them completely.

Approximate cost of services:
$6,500.00
Was this review helpful?
Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Janet
Janet
3 reviews Calgary, AB
10/10

HE Furnace, Instalation and services

Always a great job. I've been calling them since Oct 2009 when they installed my then-new furnace (approx. cost considers the '09 rebates), which was done fast and efficient, and have never had a problem - that is, until this fall when it suddenly shut down out of the blue.. Justin came and took a look, along with the regular cleaning and inspection, and he found 4 BEES that had made their way in during the summer - Hence, the bee blockage caused an emergency shut-off. I really don't think anyone else would have been able to see the problem without a lot of searching, but Justin found it in no time flat.

Approximate cost of services:
$1,500.00
Was this review helpful?
Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Arlene  from Calgary
Arlene from Calgary
6 reviews Calgary, AB
10/10

humidifier and furnace service

Really knowledgeable and polite. The humidifier was leaking slightly the next day. They came out, no charge and then apologized for the inconvenience. It's been working great since. I really like working with people who have integrity!

Approximate cost of services:
$600.00
Was this review helpful?
Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Perry OConnor from Edmonton
Perry OConnor from Edmonton
1 review Edmonton, AB
10/10

Humidifier Installation

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

I had Action Furnace out to install a new humidifier. Job was very efficient and affordable service I would not hesitate to use again and recommend to everyone!
Thanks Action Furnace.

Approximate cost of services:
$420.00
Was this review helpful?
Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

Lise from Edmonton
Lise from Edmonton
1 review Edmonton, AB
9/10

Action Furnace

i had a cracked and burnt furnace that was 45 years old needed serious replacement. The Action Furnace team arrived on time and were very professional and clean. The entire cost was decreased by $ 500 as they did have to go through the roof for the vent. I feel safe and sound with the worked performed in our home. Thank you for making us feel more comfortable., safe and sound.

Approximate cost of services:
$4,777.00
What could this company do to improve their services?
Highlight more how professional they are or share reviews from previous clients.
Any advice to offer fellow homeowners facing a similar project?
Hire this company they are efficient honest and will do their best to win your business. They gave us the best price and when they came over also saved me $500 by using and alternative way to venting.
Was this review helpful?
Company Response

Thank you!
Action Furnace Inc
Fixed Right or it's Free
https://actionfurnace.ca/
Calgary 403-288-4004
Edmonton 780-970-2777

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Action Furnace Inc

Home of the Fixed Right Or It's Free Guarantee! Action Furnace has been proudly serving Albertans for 40 years. When you're looking for a furnace sales and repair company, we hope you'll remember Action Furnace. We post specials frequently so visit our website and then give us a call for discounts, contests, and free service giveaways. So whether you're buying a furnace, air conditioner, indoor air quality system, water heater, or humidifier we're there to help you and our work and prices are guaranteed to be the best.

CATEGORIES
Heating & Air Conditioning
PRODUCTS
High Efficiency Furnaces, Central Air Conditioning, Hot Water Tanks, Direct Vent Tanks, Tankless Hot Water Systems, Humidifiers, Water Softeners, Indoor Air Quality, Advanced Filtration Systems
SERVICES
Furnace & Air Conditioning Repair, Duct Cleaning, Scheduled Furnace Tune-ups
BRANDS
Amana, Goodman, American Standard, Bryant, Rheem/Ruud, York, Comfortec
WEBSITE
https://actionfurnace.ca/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
240
RETURN POLICY
Satisfaction Guaranteed
PAYMENT METHOD
Visa, MasterCard, Credit Debit Cards, Low Interest Financing
MEMBERSHIPS
Better Business Bureau
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
12 years parts and labour warranty on all installed heating and cooling systems.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.