Action Furnace Inc

Some issues after AC installation but the owner is trying his best to fix them. Not looking for perfection but at least there is a hope to make it right. They really stand behind their service.

We had our furnace replaced yesterday. Our plumber had a look at it early last week and stated it was time to replace it – being 49 years old and not working. We called Action (our plumbers recommendation) last week and the furnace was installed yesterday. We did look at other companies, all who recommended the same/similar product. Although, Action was a little more expensive, we chose them due to the product; knowledgeable sales person; and the history (age) of the company. We realize we are buying 'peace of mind' as well as a furnace. Jordan, our sales person, was very laid back and knowledgeable. Jordan returned calls promptly to answer additional questions we had. The installers, Terrance and Josh, were very friendly and knowledgeable. They explained things as they went along. We had to leave before they finished the installation. Upon returning, we were pleasantly surprised how immaculate they left our home. They definitely take pride in their work! As it is 31 C , I can't say how the furnace works yet, but I am confident we will be very happy. Thank you. Gerry and Linda.

Find another company that actually respects your time and your property and honors their guarantees. A 6 hour A/C install turned into a weeklong nightmare. First they sent a guy ‘who likes to work alone’ so it took 10.5 hours instead of the 6 quoted (something the sales guy neglected to tell us in advance and then later said they had had issues with him taking a while before). Secondly, he would disappear back to the shop several times throughout the day; one time simply because he was missing a single screw. He also had to call in another team to tell him where to cut the access hole in our basement ceiling which took another hour of waiting for them to arrive (to their credit, the two guys who showed up took less than 5 minutes to figure it out unlike their counterpart). Instead of using a stud finder, he proceeded to stab the side of the finished bulkhead on our basement ceiling 5 times before cutting 3 separate holes on bottom of the bulkhead – where he only needed 1 access hole. Lastly, he left without making sure the A/C was properly hooked up to our thermostat, instead trying to get us to ignore his holes and take a free thermostat instead. We had to connect it to our thermostat ourselves. They still expected payment, which we declined citing that the payment was not due until the work was done as per the invoice. This led to a phone call with his manager where we were given 10% off without any mention of stipulations. We were happy with that and paid the remaining total.

We put in several calls to the sales guy during the same day as the problems continued to arise. We were promised gift cards we haven’t received for our troubles and promised by the install manager that he would be out first thing the next day to fix the damage. We instead had to call at noon the next day after hearing nothing and they finally sent a guy to look at the ceiling for 5 minutes and schedule an appointment for the following week to fix it. Day arrives, he comes and fixes it. We thought it was done and over with until my husband gets a phone call from the owner of Action Furnace swearing and screaming that the discount be paid back. So much for that Customer Respect Guarantee. We ended up paying the remaining $360 only because we feared that having them uninstall it and refund our money would be met with further hostility and damage to our house. Based on how “well” they seem to follow through with any of their guarantees, we highly doubt they will stand by the warranty. We are STILL not confident the A/C is working properly!

I hired Action Furnace to install AC in our home. The unit failed inspection with the city. Action was quick to correct the noted issue and am now awaiting a second inspection.

Action Furnace was quick and honest in providing its service. We called with problem with our furnace and the technician came for a diagnostic call within 24 hours. He provided a variety of options and was open about the pricing and longterm impact of each. Actual replacement was prompt and clean.

I have had these guys for my new hot water tank, some upgrades, and a new furnace. They call before arriving, have a two hour time frame to show up, they show up on time, and they do a great job. I have never had any heart ache with them at all. Today Dillon checked my furnace and cleaned the ducts. I now have peace of mind and I trust my furnace and hot water tank. I am glad to be a club member because I get once a year duct cleaning. I have recommended this company to friends

In the last week we have had the opportunity to meet 4 of your employees. The first gentleman came to clean our furnace and do a tune up. After a quick inspection he gave us the advise of opting out of the tune up as the furnace wasn't sounding healthy and would cost a lot more than we were thinking. The next day we met with a sales rep. He was not pushy or anything like what I was dreading. He showed us the different ways to go and we were impressed with his knowledge and helpfulness. By the next week we were having our new furnace installed with a few upgrades. The 2 gentlemen who were installing were very good and let me know the progress as they were goIng along. We got a tour of the furnace when they were done and gave us the good news that they wouldn't have to come back the next day as it was all installed. I told him that we have been so impressed with the company and he said that he also loves working for Action Furnace. Thank you so much for all the great customer service. I will definitely recommend Action Furnace to all our friends.

My furnace stop working and I did call after hours service department, nobody answer my call. I left message and received call back after hour .After some conversation I was told nobody will come and I can be scheduled for service next day afternoon . What king of service is this ? I ask my wife. I'm out of town and have 5 small kids home w/o heat ! I did face time with my wife and I did manage to find problem with my furnace over the phone.I phoned company again try to buy just parts but with out success. I'm really disappointed from this kind of service and will not recommend to any one for sure. I guess its hard to find some company what you can trust right now !

I contacted this company because of a promotion for duct cleaning. I found them very unprofessional and ended up leaving a mess downstairs by my furnace. They never briefed me on the work done and showed me very little respect when I asked some questions about how the work was being done. I won't be calling them back again next year.

Action was recommended to me by one of my team mates when I was inquiring about AC this past summer. The sales guy was very helpful and informative of what options were required and in co-ordinating an appointment time for the installation. The installers came in and installed the AC unit. They did leave a bit of a mess and some unfinished wall repairs that I had to call about and it took them a couple of months to fix. Otherwise, happy with the unit and ability to call for follow up service and questions.