Action Furnace Inc

Find another company that actually respects your time and your property and honors their guarantees. A 6 hour A/C install turned into a weeklong nightmare. First they sent a guy ‘who likes to work alone’ so it took 10.5 hours instead of the 6 quoted (something the sales guy neglected to tell us in advance and then later said they had had issues with him taking a while before). Secondly, he would disappear back to the shop several times throughout the day; one time simply because he was missing a single screw. He also had to call in another team to tell him where to cut the access hole in our basement ceiling which took another hour of waiting for them to arrive (to their credit, the two guys who showed up took less than 5 minutes to figure it out unlike their counterpart). Instead of using a stud finder, he proceeded to stab the side of the finished bulkhead on our basement ceiling 5 times before cutting 3 separate holes on bottom of the bulkhead – where he only needed 1 access hole. Lastly, he left without making sure the A/C was properly hooked up to our thermostat, instead trying to get us to ignore his holes and take a free thermostat instead. We had to connect it to our thermostat ourselves. They still expected payment, which we declined citing that the payment was not due until the work was done as per the invoice. This led to a phone call with his manager where we were given 10% off without any mention of stipulations. We were happy with that and paid the remaining total.

We put in several calls to the sales guy during the same day as the problems continued to arise. We were promised gift cards we haven’t received for our troubles and promised by the install manager that he would be out first thing the next day to fix the damage. We instead had to call at noon the next day after hearing nothing and they finally sent a guy to look at the ceiling for 5 minutes and schedule an appointment for the following week to fix it. Day arrives, he comes and fixes it. We thought it was done and over with until my husband gets a phone call from the owner of Action Furnace swearing and screaming that the discount be paid back. So much for that Customer Respect Guarantee. We ended up paying the remaining $360 only because we feared that having them uninstall it and refund our money would be met with further hostility and damage to our house. Based on how “well” they seem to follow through with any of their guarantees, we highly doubt they will stand by the warranty. We are STILL not confident the A/C is working properly!