Weed Man

Lawn Maintenance
Toronto ON M1B 5N6
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36%

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Reviews for Weed Man

Average customer rating:
3.4 10 (287 reviews)

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Dana from Markham
Dana from Markham
1 review Markham, ON
0/10

Lawn Care

Appalling customer service. After terminating services with this company, they came by my house and continued to do work on my property in the morning when noone was home and sent a bill for the services which I expressly terminated beforehand. They made excuses saying that even if you terminate services with one department it doesn't go through to the department that gets the orders. Read the fine print, even if you ask for only two treatments, they'll come by without permission and then bill you for continuing services that you did not ask for. Would never recommend to anyone. Completely dissatisfied.

Approximate cost of services:
$139.00
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Company Response

I am sorry to hear of your disappointment with our service. If a customer chooses to discontinue their services with us they are provided the customer service line and email address to do so. Any department that may have contacted you does not have direct access to your account, "Read only" files. They will ask you to contact Customer Service for any inquires you might have including cancelling your services. Weed Man sells program services only to ensure the lawn is continuously maintained throughout the course of the season as partial programs only allow for only partial results. In a few cases with long standing customers we have applied spring services only to help with the selling of their home and then they would call us to cancel the remaining services and transfer it to their new property. Please contact our office so we can look into your account details to resolve this matter together.

Steve Stronge
Customer Service Manager
416-269-8333

Shannon from Hamilton
Shannon from Hamilton
2 reviews Hamilton, ON
1/10

Lawn care

We have used The Weed Man for 2 years now. They start application in April and we pay approximately $55 per application (this includes a few fertilizer applications as well as weed spray). We continued for a second year because we thought maybe the first year was needed to get rid of most of the weeds. However, we have noticed very little improvement in our "weed situation". They say they'll come back for additional applications if you aren't satisfied and we have done this as well...still lots of weeds. On top of a product that really doesn't work, I watched one of their employees apply their product this morning (if you could call it that). He simply sauntered up our lawn once, missing most of our lawn, and then left his invoice at the door. This was my last straw. I immediately called head office to cancel our service and was surprised again when I wasn't asked why we were cancelling from the girl in the office. It's like they don't care if they keep customers or not! We will never hire weed man again and I will definitely share our experience with other people! Don't waste your money on this unprofessional, unnecessary service.

Approximate cost of services:
$55.00
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Company Response

I am sorry and very surprised to hear about this concern. Unfortunately my franchise does not service your area but I can assure you that every franchise cares about customer retention. I would only suggest that you email your local franchise about this concern so the Manager can look into this issue and resolve the matter.

Steve Stronge
Customer Service Manager
Weed Man Scarborough

Nancy from Markham
Nancy from Markham
1 review Markham, ON
2/10

Service

We have used Weed Man for most of the time we have lived here - approximately 18 years. This year we are moving and we did not sign up for their service (which we do every year, taking advantage of their discount offer). To my surprise they came and performed the spring fertilizing leaving us with bill. This service was not order or authorized. The business of being a continuous service company is not ethical. I tried resolving the issue over the phone and the agent was to talk to her supervisor. She never got back to me. I receive another statement in the mail, and email Weed Man to get the charge reversed, to which I received a phone call saying the charge will not be reversed. Well guess what? I will never sign up for Weed Man service again. They have lost a long time customer. And I will blast their company all over the media and they will lose even more customers. Their marketing / legal department needs to rethink their "continuous service" strategy. They will have to sue me. I will not go down quietly.

Approximate cost of services:
$50.00
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1 of 1 people found this review helpful.
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Company Response

I am very surprised to hear of your concern, being a Weed Man customer for so many years we have always continuously renewed our customers unless they have requested differently. If you could please provide me your home number or address so I can locate your account and investigate this concern so we can resolve this matter quickly.

Steve Stronge
Office Manager
416-269-8333

Bo from Vaughan
Bo from Vaughan
1 review Vaughan, ON
0/10

Lawn care service

Horrible company and horrible service. I was quoted with a lower price for lawn service so I cancelled my contract with another company.
Then they never showed up until I called them and was told that my account was put on hold because I had to pay a much higher price, higher than any other company. I demanded to speak to the manager and the customer service representative told me the manager won't have time to talk to me.
STAY AWAY FROM THIS COMPANY!

Approximate cost of services:
$300.00
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1 of 1 people found this review helpful.
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Ken from Guelph
Ken from Guelph
1 review Guelph, ON
0/10

WeedMan

Weed Man completely and totally DESTROYED my newly sodded lawn while they were responsible for providing a healthy lawn on my property.
When the Weed Man was finished with my lawn, the only thing left of an originally thick, luscious and green lawn was weeds, burnt grass and very little surviving green grass.
Do not ever use this company. Weed Man is an unprofessional company that destroyed over $400 costs of recently laid sod, and they were paid approximately $329.00 to take care of a lawn that was in a healthy state, as per their original inspection report. The Weed Man admitted that the Weed Man was the reason that my lawn was burnt, and this was due to the Weed Man's inexperienced staff that apply the Fiesta weed control product that they use. Do not use the Weed Man for your lawn needs, they are reckless and do not educate their staff to take care of your lawn properly. The Weed Man cost me a lot of money and then they wanted more money to fix the problems that they admitted in writing that they did. My lawn is now a constant source of embarrassment and total frustration every day when it's not Winter. Do not use this company, I wish I never decided to, as the Weed Man has been one of my biggest mistakes.
All being said, the Weed Man made the value of my home and my over all lifestyle much worse than what it was before they were involved. Do not use the Weed Man.

Approximate cost of services:
$330.00
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2 of 2 people found this review helpful.
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Company Response

I am sorry to hear about your concerns. Unfortunately you are serviced by a different franchise not mine. I am sure if you contact your local franchise they would do everything they could to help with this issue.

Lorrie Fout  from Pocatello
Lorrie Fout from Pocatello
1 review Pocatello, ID
0/10

Spray Weeds

Weed Man called me in March about taking care of my lawn. Since I had a problem with dandylions I agreed. Last month they came to spray. They sprayed fertilizer. I asked if they could please spray for the dandylions. They said they would. When they did the one who sprayed it said that, "I sprayed fertilizer with weed killer." Well, not only did the dandylions NOT die, they flourished! Then they went to seed & my lawn looks AWFUL! I WILL NOT pay for the second application & I will NEVER call Weed Man AGAIN! I did call them & left a message but no one called me back. I've called another lawn care business and they will be coming next week to spray my dandylion field! IF YOU WANT A NICE LAWN DON'T CALL WEED MAN!!!

Approximate cost of services:
$74.00
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More about Weed Man

Let us AMAZE you. Weed Man is a network of locally owned and operated lawn care professionals providing environmentally responsible lawn care programs that help create the thick, healthy, beautiful and weed free lawn you have always imagined. For over 40 years, Weed Man's promise has always been the same: ...
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