- Approximate cost of services:
- $200.00
- Company Response
Thank you for taking time out of your busy day to let us know how happy you are with our service.
Steve Stronge
Customer Service Manager
Thank you for taking time out of your busy day to let us know how happy you are with our service.
Steve Stronge
Customer Service Manager
I am sorry to hear about your disappointment in our service and the misunderstanding you had in how our services work. Fiesta is classified as a Bio-rational product and can be used in Ontario as it exceeds all government guidelines for the safe control of broad leaf weeds.
. The first sign of the weeds being affected by this iron base weed control is blackening to the leaves. We know that some weeds can regrow and that is why Weed Man offers in all of our programs back to back weed control applications within 4 weeks of each other as well season long treatments including unlimited reapplications when and if required. This was your first season with us and we had only completed 2 weed controls, May24th and June 2nd. The June 2nd application was of no charge based on concerns that Mr. Buttigieg had cut the lawn the same day we applied the first weed control, which would greatly diminishes the results as stated on the invoice special instructions. We did receive the email and pictures and spoke to Mrs. Buttigieg about the concern areas and advised that seeding was required to fill in the dead areas. The services were cancelled via email the weekend of June 14th after only 2 weeks of servicing your property making it impossible for us to deliver the results we promised for the entire 2014 lawn care season.
I understand your concerns and would like to discuss your lawn care needs, please contact my office.
Steve Stronge
Customer Service Manager
416-269-8333
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I thank you for taking the time to inform me of your concerns and that you are also very happy with our services. The calls we make are from recommendations only based on your lawns overall conditions but I do understand if this is a concern. Your business is extremely important to me and I can remove your phone number from our sales department to ensure that you no longer receive calls about any additional recommended services. Please contact my office so I can locate your account and make the necessary changes immediately.
Again thank you for your feed back!
Steve Stronge
Customer Service Manager
416-269-8333
This entry did not meet HomeStars review criteria.
I understand your concern and would ask that you contact my office to have a reapplication applied to your lawn. Weed Man is the only lawn care provider that actually offers unlimited reapplications of our services to ensure proper results of our customer’s lawns. As you stated the weeds turned colour and reacted to the product, at that point the majority of the weeds should have died off. If this did not happen it could be because of the amount of rain fall we have had, the lawn was cut too soon after it was applied or the weeds are more established and some only weakened with the application. Any of these reasons are very possible but the same results are taken when we are contacted by our customer and that is a reapplication of the service. Please contact my office to resolve both of our concerns as I am not able to locate your account from the information that was provided.
Thank you
Steve Stronge
Customer Service Manager
416-269-8333
I do understand your concern and would ask that you contact your local Weed Man franchise to discuss this matter. In the event of human error on our side we send out three invoices in September, January and March which clearly states the program that is scheduled and when the services will be completed. We take great pride in keeping open communication lines with all of our customers and are only a click or a call away to answer our customer’s questions and even concerns.
Steve Stronge
Office Manager
I am sorry to lose your business this year. My floor supervisor looked into our inbound emails that are never deleted or purged from our files and verified that we had not received any emails from your account to alter or cancel your services for the 2014 season. The service was applied in April as we have done over the past few years and not until we received a call from you was my office notified to stop services for the 2014 lawn care season. Being a customer of ours over the last few years Marchel was concerned that there was a misunderstanding with the last communication you had with our office and took some responsibility by removing half of the balance of that service that was completed . The first notification we had to stop services we did as per your request but prior to that 1 service being completed we had not received any communication to cancel your program.
If you have any question please do not hesitate in contacting me.
Steve Stronge
Customer Service Manager
416-269-8333