I cancelled my services months ago by email months ago. Weed man came and put fertilizer down in April. I called weed man and spoke with Elizabeth about this. I read her the email and she apologized and said not to pay the bill as it was weed mans error . At no point did she ask me to email her the original email in fact I just read it to her over the phone. June 5 I received a 30 day overdue notice for that product. Once again I called in and spoke with the staff. The person I spoke with was the general floor supervisor and she said that Elizabeth's notes did not say not to pay the bill and that only if I returned to weed man would I be discounted that visit. This was never even mentioned to me by Elizabeth, if it had been I would have asked to be put through to a manager right then on April 10. After speaking with Elizabeth and confirming that your service was no longer required or that I would have to pay this bill, I deleted the email and weed man from my bank account.
After speaking with the floor supervisor on June 6 and explaining all this she first offered me a less than $10.00 discount on the invoice. She refused to give me a managers name or email and kept repeating that there was nothing he would do anyway. I asked her for a superior /manager/ or even owner and she refused to give me any information. Finally I agreed to pay half the bill of 52.00 even though I feel I have been taken advantage of. I was a customer for two years and always paid my bill on time. Don't ever use this company
- Approximate cost of services:
- $52.00
- Company Response
I am sorry to lose your business this year. My floor supervisor looked into our inbound emails that are never deleted or purged from our files and verified that we had not received any emails from your account to alter or cancel your services for the 2014 season. The service was applied in April as we have done over the past few years and not until we received a call from you was my office notified to stop services for the 2014 lawn care season. Being a customer of ours over the last few years Marchel was concerned that there was a misunderstanding with the last communication you had with our office and took some responsibility by removing half of the balance of that service that was completed . The first notification we had to stop services we did as per your request but prior to that 1 service being completed we had not received any communication to cancel your program.
If you have any question please do not hesitate in contacting me.
Steve Stronge
Customer Service Manager
416-269-8333