Two Small Men With Big Hearts

THANK YOU so much! Your guys were AMAZING!!!! I only remember one of their names….Don Johnson and I believe the other one (the driver) was Tim.
They were on time, polite, happy at their job just a pleasure to work with.
My other daughter is moving I believe she wants Saturday May 23 but I will have to confirm as I want her to cancel her movers and use your company!
Many thanks again

I just wanted to take this opportunity to say thank you very much for helping me with my move!

You guys did a fantastic job, were friendly, efficient and extremely careful with my belongings.

I will definitely be recommending you, and when I move again, you will be the first and last company I call!

I had to move my mother out of her retirement residence. I couldn't be on site. They were timely, call me to ask if I wanted anything else removed fromher apartment, were friendly, helpful, and came in under estimate. I would definitely recommend them!

Ottawa...Two small men with big hearts .
They moved us a month ago and I'm still upset and I feel that we got the worst service from them...ever.

-They arrived late.
-After packing the truck with some furniture and boxes the drive then informs us about the additional 2 hour fee for driving to and from their office. We had asked that question and wad told that the move/cost started as soon as they got to the house. We felt pushed into a corner and signed...
-They took their breaks about every 45 mins. from 15 to 30 mins each.
-The truck was filling up and the driver informed us that not all would fit and we would have to pick and choose what was to go with them. There w as ot enough room for all f the heavy equipment but promised to bring them all up stairs for us so that we could mive them ourselves. ( too heavy for me to bring up) This was NOT done.
We left before the movers to go to the new house.
We waited over 2 hours, then got a call that one of the crew walked of (had hockey tickets) and they they called the owner he was bringing a guy to help.
When he got here he introduced himself and asked for $50 in cash. He said that he would help the guys and that it eould go faster withhis help snd that he drove all the way from Kings ton and gas was expensive. Before anyone started bringing our stuff in he ma de sure that we agreed. ( We gave him cash)
To add salt to the wound...one of the first things that he brings in is a non-flat screen tv and he asks " where does the anchor go?"
- Shows me an inappropriate picture on his (owner) phone.
-At the end we had to sign off on the move and the owner told us that we had better give his guys a big tip. I told him that that was not his place to tell us what or if we should tip them(we already had) and he answered that we had better because he doesn't pay them enough..
-The driver then asks us to do a servey with all of the guys in the hall...talk about feeling intimidated...this should be done in private, we would not have given them the same revue!
They left all of their garbage: Pop can
s, food containers, plastic forks and kves on my front lightpost and on the rear corner of my backyard. The left all of the used pkadtic wrap and tape the they swept out the truck on our driveway sll leaving a mess and some of ou items there
-When we went back to our old place to finish up...the first thing I notice is the the toilet paper and the holder are no longer in the main floor washroom, so I head up to the 2nd floor washroom and there's pee all over the seat...ugh.
-Bach at our new place unpacking has been a nightmare. The boxes ate not in the right rooms or even on yhe same level that they were to be.
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P.s. We also paid for the time that we had to wait to get a replacement for their crew member.

In all, we paid for 4 hours that we should not have.
What should have been an exciting day was a horror.
Dents on furniture were denied and I'm still ticked off with the whole situation.

I welcome their head office to contact me.

Whoever complained about this company did not have Randy as a team leader and two solid helpers. They arrived on time, started to work immediately, took no break, loaded our furniture and boxes with care, wrapping sofa and chairs etc. At our new home they worked diligently and carefully to unload our stuff in record time in spite of a sometimes temperamental elevator. No damage to our goods or to our old and new homes. They rolled out runners and took great care to not drag things on the hard wood floors.
The lady at the office and Randy upon his arrival explained clearly the issue of travel time and all parts of the contract.
Three great guys.

I too had a very small move, no appliances, minimal furniture, what I considered a very small job, the three hour minimum was what I expected. I have to agree that the one hour travel is misleading, I assumed that was literal travel time to the original pick up to drop off....nope, that's in my "per hour" cost. I have no idea how it could possibly have taken four hours to get a quarter of a truck full of furniture to my house, 20 minutes away but when I questioned the driver he assured me it was on the up and up and they didn't even take a break!!! My husband helped unload the truck, one of the men was very hard working, the other maybe not so much....took four phone calls in the time he was here. I will never, ever recommend this company as every person I've spoken to feels we've been grossly overcharged and I can't even imagine the cost if you were moving your whole house....wish I had checked out reviews before booking, I'm sure I could have definitely found a reliable mover at probably half the cost.

Had to hire this company on very short notice (5 days). The team they sent were fantastic, very professional and took great care with all of our possessions. First time using this company but I will use them again.

The movers showed up without tools to dis-assemble furniture...beds, etc. The truck was too small and my house was an average 3-bdrm size (2300 ft sq). According to the owner of the franchise, this was the biggest truck allowed for inter-city moves...which turned out to be untrue. As a result a lot of my belongings were left behind and I had to make other arrangements, or pay them to drive all the way across town and back again. After unloading, the movers were handing me pieces of furniture here and there (handles, legs of couches, hardware, etc. The corners of the boxsprings were damaged. Very very frustrating move.

The team out of kitchener provided fantastic service and very friendly and professional. They made the move to Toronto easy and less stressful on me. Big thanks to AK and his crew.