Ottawa...Two small men with big hearts .
They moved us a month ago and I'm still upset and I feel that we got the worst service from them...ever.
-They arrived late.
-After packing the truck with some furniture and boxes the drive then informs us about the additional 2 hour fee for driving to and from their office. We had asked that question and wad told that the move/cost started as soon as they got to the house. We felt pushed into a corner and signed...
-They took their breaks about every 45 mins. from 15 to 30 mins each.
-The truck was filling up and the driver informed us that not all would fit and we would have to pick and choose what was to go with them. There w as ot enough room for all f the heavy equipment but promised to bring them all up stairs for us so that we could mive them ourselves. ( too heavy for me to bring up) This was NOT done.
We left before the movers to go to the new house.
We waited over 2 hours, then got a call that one of the crew walked of (had hockey tickets) and they they called the owner he was bringing a guy to help.
When he got here he introduced himself and asked for $50 in cash. He said that he would help the guys and that it eould go faster withhis help snd that he drove all the way from Kings ton and gas was expensive. Before anyone started bringing our stuff in he ma de sure that we agreed. ( We gave him cash)
To add salt to the wound...one of the first things that he brings in is a non-flat screen tv and he asks " where does the anchor go?"
- Shows me an inappropriate picture on his (owner) phone.
-At the end we had to sign off on the move and the owner told us that we had better give his guys a big tip. I told him that that was not his place to tell us what or if we should tip them(we already had) and he answered that we had better because he doesn't pay them enough..
-The driver then asks us to do a servey with all of the guys in the hall...talk about feeling intimidated...this should be done in private, we would not have given them the same revue!
They left all of their garbage: Pop can
s, food containers, plastic forks and kves on my front lightpost and on the rear corner of my backyard. The left all of the used pkadtic wrap and tape the they swept out the truck on our driveway sll leaving a mess and some of ou items there
-When we went back to our old place to finish up...the first thing I notice is the the toilet paper and the holder are no longer in the main floor washroom, so I head up to the 2nd floor washroom and there's pee all over the seat...ugh.
-Bach at our new place unpacking has been a nightmare. The boxes ate not in the right rooms or even on yhe same level that they were to be.
-
P.s. We also paid for the time that we had to wait to get a replacement for their crew member.
In all, we paid for 4 hours that we should not have.
What should have been an exciting day was a horror.
Dents on furniture were denied and I'm still ticked off with the whole situation.
I welcome their head office to contact me.
- Approximate cost of services:
- $1,888.00
- Company Response
In response to your complaints, the men were a half hour late due to the cold weather and traffic. Diesel vehicles are much harder to start in the cold weather than gas vehicles. Travel time is explained when you call for a quote, and again in the email that was sent to you. All moving companies charge a travel time. This helps cover the cost to pay the driver and helpers while driving from the office to your home and back again when the move is completed.
I have been informed that the men did not take repeated breaks. However they do take quick breaks to have a smoke or just catch their breath now and then, but they do not take 15 – 30 minute breaks every 45 minutes. If this was the case a phone call to the office could have solved this issue.
The men who did this move said the home was not ready to be moved and they had to move a number of things to get to the wood working equipment. The wood dust and shavings were all over the floor and belongings. With such a large job, a quick reminder to the men that they were to move the large items to a place that was easier for you to reach would have helped. Sometimes with large jobs like this one the men forget at the end of the day.
When Ray arrived with the other crew member he asked if you would like him to help out as well at a cost of $50.00. This would save you a few hundred dollars and you agreed. Had he put it on the invoice you would have been billed far more by the hour for his help.
The anchor comment was not meant to be offensive. It was meant as a joke only. I am assuming that it was an old style television and not a large flat screen. There are not many of them around anymore and they are considerably more heavy as a flat screen. He does apologize for the comment, but was not meant to be taken in a harmful way. Sometimes jokes make the job go faster. As for the inappropriate picture on the phone, I do not know what the photo was and he is now aware that personal photo’s should not be shown to customers whether he thinks it’s appropriate or not.
Boxes were not labeled correctly so the men did not know where they go. Had they been labeled as to what room they go into they would have placed them in the right rooms.
The garbage left was inappropriate. They admit that it was their mistake. It all should have been picked up and disposed of at the end of the job. But after a long day working in the cold they were tired and didn’t think of it. They just wanted to get home and warm up. They do apologize for leaving the mess.
Please feel free to contact Ray in the Ottawa office for further explanations. We apologize for the frustrations during your move.