Tasco Appliances

Well, where do I begin. The sales staff are great. That's where the greatness ends though. I purchased a new induction range and Samsung fridge. The fridge (freezer section) broke 6 months into use (in was in our house for 8 months before during reno's though so it put it over the 1 year MFG warranty). Thankfully we purchased extended warranty. Ya right.

Here's where the fun begins.

1st service call - tech couldn't find a system fault but freezer was not working (1/2 day in lost wages staying home for this)

2nd service call - tech replaced main board. Unit still failed to operate. (another 2/3 day in lost wages for me)

3rd service call - tech shows up with a different part (also the incorrect part for our fridge) but performs other tests to confirm that this part was not faulty anyway.

Tasco asks us to talk to Samsung directly (who if course told us to talk to Tasco since it's past 1 year warranty and we have extended warranty through Tasco). Total BS for us to even have to do this.

Extended warranties are there to replace units/resolve problems in a timely manner. It's rolling the dice for retailers. Sometimes you with with extended warrant sales and sometimes you lose but you have to take care of the customer.

Tasco is basically only replacing the unit if Samsung will replace it for them. They're not taking any responsibility or actively working on my extended warranty plan.

I've received so many run arounds from this company that I can't tell which way I'm facing anymore.

I now have a 4th service call booked (more lost wages, soon to equal the cost of the $2000 fridge we purchased if this keeps up). We'll see how that goes.

It's 5 weeks into this ordeal (YES EXTENDED warranty is right), and I still have no working freezer, not to mention the spoiled food that I had to throw out.

I seriously don't know how they got to be 60 years in this business with customer service like this. They honesty need to change their profile description.

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It's funny how appliances from 20 years ago STILL work like a champ and the new bells and whistles appliances can't even perform the basic of tasks like keeping food cold. I guess it's true, "They don't build them like they used to".

They have the worst customer service I have ever. Although they have a large selections of appliances do not buy from them they will not honor there agreements in terms of warranty.

My advise: STAY AWAY!!!

The worst customer service ever,,,their GOAL is " I dont care about the customer"...I bought five piece appliances from them, there is a missing part in the range and the burners are not working well...I called and e-mailed them 6-10 times in a period of 3 months, and NO REPLY at all.

When I talked to the person in charge, and try to find out why she has been ignoring my e-mails, messages and telephone calls...you get brused off and no professional reply at all.

One day I got hold of a person, she set me for a service call, I stayed at home 4 hrs waiting, no one showed up, I called again and the reply was: Sorry, we should have called you earlier, they called and cancelled your appointment early in the morning.....she thinks it was a miscommunication to call me and inform me...WHAT?

I am planning to call the manager tomorrow, but not expecting alot....

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I asked for the quietest dishwasher they had. An impatient salesman sold me a Miele with a ten-year parts and service contract. The delivery men were rude. The dishwasher sounds like it has rocks in it and the serviceman (who has come to service this over-priced dishwasher twice) insists this is normal.!!!! You can hear every cycle. It is the loudest, LOUDEST, never mind most expensive dishwasher I have ever owned. I have purchased six appliances from Tasco in the past. No more. Never, ever will I step foot in this store again. (Also, I'm done with Miele.)

I recently purchased some appliances for my home and could not believe the friendliness of Tasco's salespeople! Even during busy store times (when I was there shopping) they took the time to thoroughly answer my questions. I was not extremely knowledgeable about what I was buying (which in many stores I believe is where a salesperson might take advantage of you). They walked me through a range of products and helped me choose the one that was right for me! I recommend Tasco to anyone seeking products for their home.

Tasco's radio ads claim that they offer great service. This is not true at all. Despite spending over $12000 in all major appliances as well as purchasing an extended warranty (on the advice of a highly trusted repairman), the service they offer is non-existent. It has taken us three months to get our washing machine repaired and it's still not done. Instead of fixing or replacing, they wanted to sell us a new machine. Unbelievable. Three months of hounding them to get service. I would not recommend this to anyone.

We bought all new appliances for the new house with extended warranty.

I was under impression that the post sales service is very good at Tasco - my experience was not that positive.
I found that everytime I call them for a warranty issue - as I bought a full parts/labour warranty - they keep stating that your part is not covered. Its very frustrating. As most places I buy parts/labour - the parts are covered - anyhow I have had to buy my own parts even though I paid a lot of money for the extended warranty.

3 days ago I purchased a fridge, range and dishwasher from TASCO's Mississauga location. The next day I called as there was a rebate that was not applied so I inquired how to get it, I was told by an associate that it was already applied to which I requested to cancel the order.

I emailed my rep Jeff P. who was nice enough to offer to look into it on his next shift, the following day I get a call from their distribution centre to arrange delivery, they confirm the day and when I asked what time I should expect them, I was told that I would get a call the night before. When I asked for a ballpark range I was told again I’ll get a call the night before. When I explained this would not work it fell on deaf ears and I was hung up on.

I email my Jeff P. and request to cancel the entire order, due to service issue and frankly the fear of future problems down the road and how they are addressed. I get a call on his next shift, I am essentially blamed for the issue and labeled difficult to deal with. The rep tries to salvage the sale but at this time my concerns outweigh the deal so I advised I would like to cancel the entire order.

I am told that since I am backing out of the deal, he "will make sure" I am charged the full deposit which in this case was $500. I make a trip to the store to make one last attempt to sort this out and get my deposit back. In speaking to Jeff and Jim the manager, I am told they will not consider doing anything. We discussed for about 45minutes with no results, all they were willing to do was threaten to call the police and at one point they even threatened to contact my employer and "let them know about my attitude" and standing angrily close to me while trying to be intimidating.

Jim the general manager made several accusations and was disturbingly rude and on occasion uninformed about the topic being discussed, he kept diverting the conversation, excusing himself for no reason from the conversation and making personal attacks, instead of trying to work with me to save the sale or at least what could be salvaged.

Needless to say now I have to fight through the courts for my deposit and will be spreading the news to who ever has any consideration of purchasing from them.

I purchased all my appliances from Tasco and regret doing so.

(miele cooktop, stove, subzero fridge, blomberg dw, panasonic micro, miele hood)

My dishwasher is a lemon. The service person they connected me with simply told me to read my instruction manual.

When that didn't work, I called Tasco back. I was told they would get back to me and didn't.

When I followed up once more, sure enough it was beyond warranty and they would not help out in any manner.

Not a good feeling after spending 25k on appliances.

Lots of options to browse through on showroom floor and friendly/helpful sales staff (Allan). They matched Costco's price on the model we wanted (saving us $1,300).

Delivery guys were very quick and professional and removed the old microwave at no additional charge to the $20 I paid to remove the old range. I used my own installer to hook it up so can't comment on that.