Tasco Appliances

3 days ago I purchased a fridge, range and dishwasher from TASCO's Mississauga location. The next day I called as there was a rebate that was not applied so I inquired how to get it, I was told by an associate that it was already applied to which I requested to cancel the order.

I emailed my rep Jeff P. who was nice enough to offer to look into it on his next shift, the following day I get a call from their distribution centre to arrange delivery, they confirm the day and when I asked what time I should expect them, I was told that I would get a call the night before. When I asked for a ballpark range I was told again I’ll get a call the night before. When I explained this would not work it fell on deaf ears and I was hung up on.

I email my Jeff P. and request to cancel the entire order, due to service issue and frankly the fear of future problems down the road and how they are addressed. I get a call on his next shift, I am essentially blamed for the issue and labeled difficult to deal with. The rep tries to salvage the sale but at this time my concerns outweigh the deal so I advised I would like to cancel the entire order.

I am told that since I am backing out of the deal, he "will make sure" I am charged the full deposit which in this case was $500. I make a trip to the store to make one last attempt to sort this out and get my deposit back. In speaking to Jeff and Jim the manager, I am told they will not consider doing anything. We discussed for about 45minutes with no results, all they were willing to do was threaten to call the police and at one point they even threatened to contact my employer and "let them know about my attitude" and standing angrily close to me while trying to be intimidating.

Jim the general manager made several accusations and was disturbingly rude and on occasion uninformed about the topic being discussed, he kept diverting the conversation, excusing himself for no reason from the conversation and making personal attacks, instead of trying to work with me to save the sale or at least what could be salvaged.

Needless to say now I have to fight through the courts for my deposit and will be spreading the news to who ever has any consideration of purchasing from them.