Enercare Home Services

Shahid from Enercare came to look at my furnace recently and he was so helpful, knowledgeable and friendly. I appreciated that he was very thoughrough in his assessment of my equipment and I could tell that he was an experienced professional and that his advice and information was top notch.

bad experience with Enercare - Have not been happy with their install and tonight am without hot water !!!

Gas leak issues since installed and always getting runaround

Update: I have raised the rating from 1 to 6 as I have received finally the $300 MC after 7 months of waiting.
I have considered some positive experiences During the past months, there is room of improvement.
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I contracted a new Giant 50 gal power vented rental Water heater tank installed by enecare last May 2023. The monthly rental is about $45 and the duration normally goes 15 yrs and beyond or simply for the life of the tank!

1- I was told by a senior tech who came to inspect my residential existing installations that I can get different brands GSW - Giant - Rheem when I wanted to signup,

2- I was interested to sign up for Rheem but when I started the process, I was told that they have only Giant in their inventory and it might take forever to get Rheem if they end up getting one! I was advised by the regional office that all tanks have same performance as the company makes special equipment with high quality for their clients,

3- I was convinced to install Giant based on the assurance I received from Enecare, the day of the install, the brand new giant tank failed to ignite fire. The installed which revealed to be a third party installing on behalf enecare, told me that I shouldve chosen other brand than Giant as this one performance is far below than Rheem tanks!!! I was disgusted and disappointed, but Enecare sent the same day one of their Teck who resolved the issue.

4- when I signed up, I was advised that I will get a Master card promo of $300 within 3 to 4 months, I waited for 5
Months and I followed up with enecare as I never received the master card! I was than challenged if that was offered to me at the first place :( then I requested to listen to the recordings and the enecare customer care lady confirmed that the MC was offered to me, that she will let the MC team take care of it if by e-card will take about 6 weeks but if I ask by post it will take 2-3 months. I advised to send it by email and it has been so far 3 months and I never received the MC credit! I called so many times, they keep telling me that this should come the next couple of days, watch your spam, email a notification regarding a prepaid digital solutions with the MC! They finally fulfilled their promise only after weeks of follow up so be careful

5- In the meanwhile they convince me to add furnace maintenance, service program and AC maintenance. The first maintenance session, the tech while vacuuming one of of the electric wires got pulled, the furnace wont start and the tech wouldnt know where he should put that back!. Luckily I had a video of my furnace wiring scheme that
helped us to put it back where it belonged and the problem got resolved.

I had a price issue with this company, specifically with Vito the sales guy in which I was quoted a lower monthly fee for all my Enercare services VS what the actual monthly bill came to (which was higher). I was very upset to see what the actual fee was on my bill which was not what Vito had told me it would be total. The AC and Furnace installation was absolutely perfect and professional! Thankfully the sales manager, John, called me and emailed me to resolve the price issue and was very professional throughout the process which has now given me peace of mind, so thank you for that! If anyone decides to hire this company for HVAC installation, please ensure you get the price the salesperson gives you in writing is my advice as this was the only complaint I had with this company which has now been resolved!

I booked the yearly service and inspection on line and chose a time that was convenient for me. The technician at Enercare provided exceptional professional service. He arrived on time, clearly explained the process, the findings of the service , and arranged to quickly replace the motor on my furnace. He stayed to ensure the furnace was operating efficiently and explained everything to me. The site was left clean!

There was no cost because I have their service plan.

I highly recommend this technician and Enercare.

Replaced 16 year old rental water heater with new rental. Install technician scratched the hardwood floor in several places with the dolly bottom and smeared the carpet with black rubber residue from the dolly tires in other places. When the installation was finished and the water was turned back on, one of the pipe joints was leaking and it took an additional 20 minutes to drain the system and repair it.

The worst service and customer care you will ever get. Tried them 3 times for furance and Air filter system. They have worst policy. Please don't go to them.

The technician sent by Enercare Services was efficient, kind,

informative , and meticulous in his work.

I was very impressed with Joe and Jordan who came to do the install of our furnace, air conditioner, humidifier and thermostat. The guys were very knowledgeable, respectful and told us exactly what they were going to do. Very good workmanship.

Vito explained all our options during the sales process and was very knowledgeable and friendly.

My furnace had a leak and had to be replaced. I called ENERCARE and received ab appointment the same day. We were given two heaters and a new furbace scheduled for Tuesday. The installers arrived on time and efficientlt installed the new furnace, They left with no mess, Excellent job and service,