Enercare Home Services

Great professionals providing excellent service. Technician was kind and gave detailed explanation on the best practice for maintenance.

I schedule a yearly furnace maintenance and inspection. I have been doing this with Enercare for at least 10 years. The service experience is always excellent and I would highly recommend Enercare for all HVAC requirements.

Your technician was very professional, polite and cleaned up after he completed the job and was very polite

When I booked this service I thought it was for the maintenance of our
furnace. When I called to make sure they were coming, I was told the
service was for the fireplace.

The technician "Gerald" was excellent. He showed me how to remove
& replace the fireplace screen and how to work the remote control properly. Very friendly and helpful!!

Bill and Andy replaced hot water tank, very professional, friendly did the job 100 satisfactory.

Overall installation of the new furnace was good. Disappointed at the end when the technicians left they left the furnace switch off. After hours passed the house and furnace was cold - i was going to call Enercare to come back to recheck but instead i opened the furnace cover and noticed the switch was set to 'off'. The timing of this install was in January in Ontario - I see no reason why they would complete the install, test it (assuming they did) and then set the switch off.

My furnace stopped working. I called Enercare and they arranged an appointment for service that very day. The service person was there promptly and looked after the issue as well as checked over the whole furnace

Technician was great, knowledgeable, did a thorough job. Equipment working normally now. First invoice was free of charge.

The company sent someone to repair our fireplace. After repair, we paid them on-site. After six months, a credit company called me and asked me to pay an extra 100CAD for Enercare. I asked them to send me the invoice since there was nothing left. I called Enercore to follow up, and they had no record and needed help finding something!
The credit company keeps harassing me.

It is one of the worst experiences, and I do not recommend working with this company if you do not want to get harassed a few months after the work is done!

This complaint is regarding two major issues that I've had with Enercare. The first is related to a propane leak coming from my gas water heater. Despite the fact that the propane produced an obvious smell in my home, Enercare was not able to diagnose the problem (even after two visits). It was only until I called my natural gas provider that they were able to detect a propane leak and identify where the leak was coming from. Once I ended up calling Enercare again, the technician asked that I send a picture of where the leak was coming from in order to determine whether it was a water heater tank issue. This is the first example of Enercare handwaving a complaint and trying to shift the issue onto something that I'm not covered for. The next issue that I've had with Enercare is related to my plumbing. After having an issue with hot water, I booked a visit with an Enercare plumber (Nov 20th). This plumber identified an issue with my mixing valve. Unfortunately, that did not end up fixing the issue. As such, I once again book a call with an Enercare plumber (Nov 22nd). During this call, the plumber speculated that the issue was an HVAC issue. As such, an HVAC technician was called, and visited my home on Nov 24th. During this visit, the HVAC technician identified that my hot water issue was a plumbing issue and NOT an HVAC issue. I, therefore, booked another appointment with an Enercare plumber (Nov 28th). It was during this service visit that the plumber, once again, identified my hot water issue as being a HVAC issue. At this point I decided to call Enercare to have this issue resolved. During my initial conversations, I was told that the service charge for another HVAC technician would be waived. It's now Dec 18th, and I'm still having a back and forth exchange with Enercare. Of note, they are now going back on their promise to waive the HVAC visit fee. At this point, Enercare doesn't seem to care about the issues that their customers face with their services.