Hi Tony, thank you for this excellent review! Cody and his crew work very hard for D'Angelo & Sons. This means the world to us that you have taken time to write this review. We will pass on your kind words to the crew,
Thank you!
Hi Steve, thank you for the awesome review! There truly is no job to small! We were happy to help you repair this issue, please let us know if we can assist you with any future projects. Thank you again for the kind words!
Hi, thank you for leaving this great review! We are excited about your next project with D'Angelo and sons as well! We take pride in our work and it makes us so happy to hear that you would be willing to refer us. If you do, be sure to fill out our online form at www.dangeloandsons.com/rewards-program/ so you can get rewarded for helping us out!
After speaking to our warranty department, I was able to locate your file and the issues you had based off of your specific concerns addressed in this review. Regarding the fan hose, D'Angelo and Sons did admit that we had made an honest mistake, of course we were willing to return to your home in order to fix that issue. However, instead of repairing the issue you had stated that you wanted a full refund for the roof, which we were not able to accommodate for you. As a roofing company that does over 3,500 roofs a year, we fully recognized that from time to time we make mistakes. We would never leave an issue unaddressed, but we also hope to work within reason with our customers in order to reach an agreement. In this situation, we were not able to refund the entire price of the roof because of the unattached bathroom vent. Later in your review you mention that you also had problems with a gas hookup and your soffit and downspout, however, you never reported those issues to us to repair or address. A carbon monoxide leak would of course be of serious concern, however, as previously mentioned, you never brought this attention and to our knowledge this review is the first time we have heard of these problems. Lastly, the roofers that are working on another street are not able to leave that job site and go into your home without approval from our company and a work order, this is due to safety and liability reasons. When homeowners address our employees o the street, they pass the information on to our offices to be dealt with in house. To properly address your concerns, it is best that we speak over the phone at (905)387-3000, or, if you would prefer you can come into our head office located in Hamilton. D'Angelo and Sons does not like to leave an issue unaddressed and we would appreciate the opportunity to make this right. Thank you.
Thank you so much for taking the time to leave us a positive review. D'Angelo and Sons truly appreciates when a customer takes the time to share their positive experience with our company. Not only does it help to grow our business, it also helps to solidify our reputation as a customer service orientated company. Thank you again for the review, and if you ever refer a friend, neighbour, or family member to D'Angelo and Sons, make sure to fill out our online referral form. We'll return the favour with a $200 gift card! Check it out on our website at www.dangeloandsons.com/rewards-program.
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Sorry Dave, we did have an issue with a damaged truck that caused an issue with our bin pick ups. We'll do our best to grab it and won't press charges for the blackmail :) Sorry again!
Thank you so much for taking the time to leave us a positive review. D'Angelo and Sons truly appreciates when a customer takes the time to share their positive experience with our company. Not only does it help to grow our business, it also helps to solidify our reputation as a customer service orientated company. Thank you again for the review, and if you ever refer a friend, neighbour, or family member to D'Angelo and Sons, make sure to fill out our online referral form. We'll return the favour with a $200 gift card! Check it out on our website at www.dangeloandsons.com/rewards-program.
Firstly, D'Angelo and Sons would like to apologize for the poor state that your property was left in. By no means is that okay and our crew's performance was well below our company standards. The customer service that you received during your job is absolutely unacceptable, we work hard to maintain our positive reputation and receiving this kind of feedback is very upsetting. Please contact our head office and mention this response so that we can rectify this situation. Again, we sincerely apologize for the inconveniences you faced.
Thank you so much for your review! It was definitely kind of Ian to bandage up the roof for you while you were getting quotes and deciding on a company to go with. We're so happy that you decided to go with D'Angelo and Sons! We can promise that you will experience that kind of customer service for the entirety of our relationship. Thank you for continuing to be a customer of D'Angelo and Sons, it's clientele like you that help to grow our business and keep our company strong!
Because you did not leave any information, I can not look up your exact file to see the issues that you encountered, however, some services are prepaid and we take the entire value of the job upfront. We always tell the customers over the phone the amount of the deposit we need to take and how much will be charged to their card. We do our best to set firm dates for services, however, days with rain or high winds push back not only our full install jobs, but also our services. Understandably for this reason, sometimes a set date will be pushed back to make up for lost days. If you do not specifically request to be home during our service call, we will come out to the home without you being present. As previously mentioned, because I do not have your information, I can not look up whether or not you requested that someone be home at the time. If this was the case, we do apologize for the inconvenience you faced. Lastly, you mentioned that there is no warranty for repair work. Regarding this statement, you are absolutely correct. We do not, in any way, warranty repair work that we have completed on an existing job done by another company. Essentially what people are asking for when they want us to warranty repair work is the equivalent of you owning a Toyota and you have an issue with it, so you take it to Ford to be repaired and now you want Ford to warranty the vehicle and any future problems you have with it. As you can see in this example, it's not Ford's responsibility to cover any problems with the vehicle, but they can repair it for you when needed with an accompanying service fee. Hopefully this clarifies our reasoning behind not warrantying any repairs done to another company's install, we simply can't become responsible for poor installation done by a different company that will most likely fail again in the future.
