Installation crew left cigarette butts and nails everywhere; I spent a weekend cleaning up after them. Job took way longer then promised and they told us that half the crew never showed up - not my problem. I had asked for new flashing but instead they re-installed the old flashing 5 days after the rood was installed and it looked awful. When I called to complain, they said the sales guy is MIA and never added the flashing to the work order - again none of this was my problem and they took no responsibility for any of it. Eventually I got the new flashing on but this was an awful customer service experience for us all around. I've got a feeling there will be leak problems from this job and I'll have to deal with them again on a warranty claim...not looking forward to that experience if it does happen. Went with these guys and paid a bit more because thought I would get better service but not the case.
- Approximate cost of services:
- $9,500.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Firstly, D'Angelo and Sons would like to apologize for the poor state that your property was left in. By no means is that okay and our crew's performance was well below our company standards. The customer service that you received during your job is absolutely unacceptable, we work hard to maintain our positive reputation and receiving this kind of feedback is very upsetting. Please contact our head office and mention this response so that we can rectify this situation. Again, we sincerely apologize for the inconveniences you faced.