D'angelo & Sons

Hello JB, unfortunately it seems that you are somewhat mistaken with our charges for services. We clearly explain on the phone that a 50% deposit is required before a technician will come on site, the remaining balance is charged once the job is complete. When you cancelled we reversed the charge but the reason why it occurred in the first place was because of our deposit policy, which is clearly explained to every customer over the phone. I can't understand why our accounting department wouldn't have been able to explain that to you since it has been our policy for years. We apologize for the misunderstanding but thankfully we were able to reverse the charge after your service was cancelled.

I apologize for the situation you are currently facing but without any kind of information I am unable to pull up your file. Shingle blow offs definitely happen, but we ensure that our warranty department comes out as soon as possible to repair any damage. We don't have a paid priority system with warranties, we just address warranties as they come in sequentially. If you would like to call our office at (905)387-3000, we can get some information from you, see what happened, and hopefully rectify the situation.

Thank you for taking the time to leave us this review! Twenty four hours is definitely a quick turnaround time, thankfully we were able to repair the roof without anymore damage being caused to your home. D'Angelo and Sons loves to build long term relationships with our customers, our kind of customer service is dependent on understanding the needs and expectations of all of our clients. We're so happy to hear that you plan on working with us in the future, we plan on being there when you need us!

After service care is a major pillar at D'Angelo and Sons. We wouldn't be able to offer the warranties and services we do without a strong history to back it up. When you get a warranty through D'Angelo and Sons, you can trust that we will be there whether you need us in a month, a year, or a decade!

Hey Frank, thank you for taking the time to leave us a review. It means so much to D'Angelo and Sons to hear that our team is taking care of our customers. We understand that everyone has busy schedules, budgets, and expectations that need to be met. Our top priority is making sure that when our job is done, our customers are stress free and happy with their brand new roof!

These are the kind of stories that we love to hear. At D'Angelo and Sons, it's not about making money, but keeping our customers happy! We have a reputation that you can trust, and we stand behind it. Thank you for offering to refer us, but be sure to fill out our online form at www.dangeloandsons.com/rewards-program/ if you do, you could win an all inclusive trip for two!

Thank you for your glowing review Rainbow! Jeremie definitely knows how to take care of our customers and he's a great asset to our team. Please do share your positive experience with friends and family, if you fill out our form at www.dangeloandsons.com/rewards-program/, you'll even get gift cards for your referrals. It's just another way that D'Angelo and Sons can thank you for helping us out :)

Hi Peter, thank you for leaving this great review! Even roofers can appreciate a beautiful garden, and we want to make sure we keep yours looking that way. It makes D'Angelo and Sons so happy to hear that you would be willing to refer us. If you do, be sure to fill out our online form at www.dangeloandsons.com/rewards-program/ so you can get rewarded for helping us out!

Thank you for the review Marco! You know that if you ever need anything, or even just have a quick question, you can always call D'Angelo and Sons. We're happy to help!

Thank you so much for your review and offer to recommend D'Angelo and Sons. We love to hear that our customers are so happy with us that they would trust us with their friends and family! If you do recommend us, make sure to fill out our online form at www.dangeloandsons.com/rewards-program/, you'll qualify for a reward as soon as you recommend someone!