Brampton Hardwood Floors Ltd

We needed a good price for a small project. Lina at the Caledonia Rd location was very helpful. We would return for flooring in the future. I understand the store has moved. We were happy with her help.

Stay clear of these suspicious operators!

Firstly, they may refuse to loan out any samples. On the first visit I was told absolutely "no samples", the second visit I was obliged.

The main reason why I shopped at this store I wanted same day pick up of Torly's flooring . Regardless, when I purchased the flooring I took note of their return policy (which is displayed on the sales counter) and also confirmed it with the saleslady.

Upon completion of my project, I tried to return my excess unopened packages. Firstly I was given the run around (talking to different people at different locations of the store, as if no one had ever handled returns before.

Eventually, I was told they would accept the returns but the restocking fee had magically increased to 25% (from 15%). They claimed my order was a special order and that they don't normally sell Torlys. This is despite the fact the Torley is featured prominently on their website and Torley display is the first display you seen when you enter the store. Not to mention that the wood was chosen, paid for, and picked up the same day. How can they make such outrageous claims?

Eventually, I was given the number for the manager who of course did not pick up or ever return my call.

Moral of this story, avoid dreadful customer service and some very unscrupulous operators at brampton hardwood floors. How can a place like this can remain in business. They should probably also be investigated for unprofessional, unethical practices.

Save yourself the headache and go somewhere where reputation matters!

I am truly DISGUSTED by the service I received at the Bramalea location of Brampton hardwood. I have purchased large quantities of product from this business and today when I went to exchange or return a product that THEY GAVE ME, that was the wrong colour. They refused to do so and told me " You are one person and your business here means nothing" and "was it worth the gas money to come and exchange/return the product" In the past their product has not lived up to their claims and warranties from my experience. I am a business owner in the housing industry and I purchase large quantities of building supplies. Each individual, whether spending a large or small amount of money is of value and should be treated with respect.
I will NEVER purchase another product from Brampton Hardwood. I hope that people that read this will search for a company that values your business and provides good product and good customer service.

On July 30th we purchased 500sq ft of carbonized bamboo at Brampton Hardwood. Ivy helped us choose the product, and she was great to deal with. Unfortunately when it came time to make our purchase Vandana took over, explaining that she was the Sales Manager. We brought the sample of wood to the front counter and she prepared our Bill of Sale. We explained that we needed delivery after 4pm, and she assured us that wouldn’t be an issue. We then paid in full for the product and arranged for delivery on Friday, August 1 after 4pm for $125 plus tax. On Thursday, July 31, the delivery driver called my husband at 11am and asked if he was home to take delivery. My husband said that we scheduled delivery for the next day after 4pm. The driver said ok. On Friday, August 1st, the driver again called my husband and pleaded for him to be home by 2pm, since he had a very busy day and didn’t think he could get there after 4pm. Since we were scheduled for installation on Tuesday (and the wood needs 3-5 to climatize as per Vandana’s instructions) my husband felt like he had no choice to leave work earlier (at our expense) to ensure we got the product delivered. At this point I was annoyed since we only agreed to the delivery fee under the promise of an “after 4pm” delivery. When I called Vandana to express my disappointment that the delivery driver forced an earlier pick up, she responded: “It’s not my problem that you are mad at your husband for leaving work early”. At that point I said thank-you and hung up the phone – it wasn’t worth the effort to argue further.

Two hours later our product was delivered. After the delivery driver dropped it off, we discovered it was the wrong colour! When Vandana placed the order, she mistakenly entered “natural” instead of “carbonized”. I didn’t realize this since the carbonized version is a natural colour, so I assumed it was ok, but there is a distinction between the two. I do accept that some of this is my fault, however I gave Vandana the sample at the time of purchase and trusted that she had the correct item ordered. I immediately called the store to speak with her. We had to sort this out since their installer was coming five days later to install the product. When Vandana picked up the phone I explained the error. She abruptly cut me off and said: “This is customer’s problem, dear, not store’s problem”. She said that we had to find a way to get the wood back to the store, and they would switch for us. I tried to explain that we don’t have a vehicle to bring it back, but she wouldn’t listen. I tried to explain that we had an install scheduled in five days, and again, she wouldn’t listen, and she refused to contact a manager for me (kept saying no one was available). SHE KEPT CUTTING ME OFF!!! IT WAS THE WORST DISPLAY OF CUTOMER SERVICE I HAVE EVER EXPERIENCED IN MY ENTIRE LIFE. She was rude and downright disrespectful. I felt the only way to get my point across was to raise my voice, and at that point she hung up and SCREENED MY CALLS. So we were left with the wrong wood, with no way to bring it back, and an installer coming in four days.

At that point both my husband and I drove to the store. As I was driving, I remembered that Lina at the Caledonia location has received excellent reviews on Homestars (unlike Vandana). I have never met Lina, nor have I ever even been to the Caledonia store, however when I called and explained the situation, she did everything in her power to help. LINA IS A LIFE SAVER! She said that she would try to get a hold of a Manager to come up with a solution. My husband got to the store first and exchanged words with Vandana. She then escaped into a back room. When I arrived I was told that Vandana left for the day. Ivy promised to figure out a solution, so we waited. This whole experience was very frustrating and being 8 months pregnant, it was stress that I didn’t need. Ivy offered to get me a tea to calm down, which was much appreciated. At that point I heard Vanada’s voice in the back room (yes, she was hiding). I called out to her and she (eventually) came out. No eye contact or acknowledgment. She ignored me much like a child in the school play yard. We finally got a manager on the phone and he said he would deliver the correct product on Tuesday (one day before our scheduled installation). When I asked about climatizing, he said “don’t worry about that”. When I asked Vandana the same question, she brushed me off. I even asked to review the manufacturers recommendations, and was told they weren’t available. In the end, they delivered the correct product the following day (Saturday) which allowed for enough time to climatize, but only after my strong insistence.

My advice to future customers: If you are looking for the cheapest price on hardwood, chances are you won’t beat Brampton Hardwood. If youmust buy from here, drive a bit further and deal with Lina at the Caledonia location. We did shop around and the prices were hard to beat. That said, do not expect ANY SORT OF AFTER SALES SERVICE. If anything goes wrong, this is the kind of place that will look to lay blame on you rather that work with you to find a solution. Next time we need to install hardwood, I will gladly pay a premium to have a reputable supplier/installer do the work. This place isn’t worth it. By the way, the only reason I gave this review 2 stars instead of 0 is because of Lina and Ivy.

++++ Buyer Beware +++++

I would not recommend Brampton flooring to anyone. POOR SERVICE / EMPTY COMMITMENTS / IN-EFFICIENT OPERATIONS / NO FOLLOW SKILLS

Invoice # 281407

Purchase was made on August 2/14. Sales associate confirmed stock was readily available. We instructed Brampton flooring at the time of sale that our driver will pick up on August 5/14.

Driver arrived at Brampton flooring at 11am August 5/14. After waiting 45 minutes he was instructed that only partial inventory was available. 40/48 boxes of hardwood flooring. He than was instructed to go to an offsite warehouse to pick up. He did no pick up the product until 12:40.

FYI...we pay our driver to pick up the merchandise. A normal pick up should be 20 minutes. Also our General contractor has the flooring staff scheduled for August 6/14. No we must arrange a second pick up and have the flooring people return to finish the project. *(additional cost)

Called on August 5/14 and spoke with Niti. I asked to speak with an on-site manager. No one was available. I explained to her the challenges we had experienced and explained that delivery the remaining 8 boxes would solve the problem. She committed that her manager would call shortly that day. NO CALL RETURNED.

Called August 6/14 for on duty manager. Left my order number and asked for a call back. Not returned.

Called August 7/14 talked Niti. She said she talk with her manager. She asked the manager to call back and acted suprised when i updated her that no call had been returned. She proceeded to explain that no delivery would be provided and would i like to cancel or pick up the remaining 8 boxes....

FYI (her tonality was poor in responding to sincere customer inquiries)

Well Brampton flooring... I would like a refund on the remaining 8 boxes. I will complete the project by purchasing the remaining hardwood somewhere else.

For a company that has been in business for the length of time, i will remind you that price is often replicated but good service build loyalty. Continue to treat your customers this way and sooner than later their experiences will spread like wild fire.

Please call me with the confirmation number of my refund. You have my contact details. I have left them with your staff 3 days in a row.

Sincerely
Robert

Let's say this: I had a flooring emergency on Sunday, and by end of day Wednesday everything was fixed! Vandana is a miracle worker - she understood my issue and sent the very best guy for the job. Dushan was professional and amazing! I found the company very easy to work with - and felt as if they really cared about me. I am so happy with the end result! My only wish is that I knew of them sooner. :-)

Effortless purchase; 20 minutes from start to finish ... after looking all over for Bamboo flooring! Product was in stock, all other retailers needed between 5 and 21 days for stock to be shipped! The regular price here is less than other retailers sale price!! Sales reps Sandra and Nidhi were amazing!

We were in the market for Laminate Flooring and were complete novices. Then we encountered Lena, the store manager. This lady was awesome. Lena, had a lot of useful information to offer us. She knows her flooring. The advice she offered was useful in picking our the correct product we required for our particular job.
What I liked was the time Lena spent with us. She was not short on the customer service.
There was a wide selection of flooring to choose from and adequate parking in front of the store.
In my humble opinion Brampton Hardwood Flooring on Caledonia Rd., Toronto was a good shopping experience.

I recently placed an order with Brampton Hardwood to supply and install wood flooring in my dining room and living room. The reason I decided to go with this company was because Brampton Hardwood had done my family room several years ago and I’d been impressed by the service and installation. However, as the photos show, the quality of work done by Brampton Hardwood this time is far from satisfactory.

Despite several conversations with the manager, Vince, I have been unable to resolve this matter, I have also left several voice mail messages with Operations Manager Joe, but my calls have gone answered.

The installer, John, did come back to look at his installation and, in his opinion, it looked fine. He offered to fix it up with stain and glue but would not be prepared to remove and replace any of the defects. Since this was unacceptable to me, he was asked to leave.

In addition to the above problems, I have also been charged for a quart of stain that may have been signed for by the installer but was never delivered.

Since I paid Brampton Hardwood for the flooring and the installation, I contacted Vince the day after the installation to advise him of my dissatisfaction and asked him not to pay the installer until the matter had been resolved. However, he has gone ahead and paid the installer against my instructions.

In order to achieve a somewhat satisfactory outcome to this very unpleasant experience with Brampton Hardwood, I would suggest the following steps be taken:
1. an independent inspection by Brampton Hardwood
2. A complete refund of the installation charge that I paid up from to Brampton Hardwood on March 25th 2014, who advised they would be unable to go ahead with the order unless I paid in advance for both the product and the installation. Brampton Hardwood were very confident their installer would do a good job and he was highly recommended by their sales associate.
3. A refund for the stain that was never delivered

In closing, I would like to reiterate how angry I am that Brampton Hardwood chose to pay their installer the full amount of the installation despite having been advised on April 1st 2014 in my conversation with Vince that I was dissatisfied with the work.