Stay clear of these suspicious operators!
Firstly, they may refuse to loan out any samples. On the first visit I was told absolutely "no samples", the second visit I was obliged.
The main reason why I shopped at this store I wanted same day pick up of Torly's flooring . Regardless, when I purchased the flooring I took note of their return policy (which is displayed on the sales counter) and also confirmed it with the saleslady.
Upon completion of my project, I tried to return my excess unopened packages. Firstly I was given the run around (talking to different people at different locations of the store, as if no one had ever handled returns before.
Eventually, I was told they would accept the returns but the restocking fee had magically increased to 25% (from 15%). They claimed my order was a special order and that they don't normally sell Torlys. This is despite the fact the Torley is featured prominently on their website and Torley display is the first display you seen when you enter the store. Not to mention that the wood was chosen, paid for, and picked up the same day. How can they make such outrageous claims?
Eventually, I was given the number for the manager who of course did not pick up or ever return my call.
Moral of this story, avoid dreadful customer service and some very unscrupulous operators at brampton hardwood floors. How can a place like this can remain in business. They should probably also be investigated for unprofessional, unethical practices.
Save yourself the headache and go somewhere where reputation matters!
- Approximate cost of services:
- $4,000.00
- Company Response
Brampton Hardwood Floors is very proud of its long, successful working relationship with Torlys Floors. In fact, Torlys picked Brampton Hardwood Floors to be its exclusive authorized dealer in Ontario of Torlys factory outlet products. We were selected over hundreds of other hardwood flooring dealers based on our many years of great value, top quality and excellent customer service. We apologize for any inconvenience you may have experienced and have diligently investigated your concerns to avoid any recurrence. The statements you attribute to our staff are peculiar and certainly not something we would expect or condone. We have relayed your comments to our sales and management staff to ensure the continuance of the "customer first" attitude that has been the foundation of Brampton Hardwood Floors success over almost thirty years in business. We are happy that you were able to complete your purchase and return of Torlys factory outlet flooring products at Brampton Hardwood Floors.