I recently placed an order with Brampton Hardwood to supply and install wood flooring in my dining room and living room. The reason I decided to go with this company was because Brampton Hardwood had done my family room several years ago and I’d been impressed by the service and installation. However, as the photos show, the quality of work done by Brampton Hardwood this time is far from satisfactory. Despite several conversations with the manager, Vince, I have been unable to resolve this matter, I have also left several voice mail messages with Operations Manager Joe, but my calls have gone answered. The installer, John, did come back to look at his installation and, in his opinion, it looked fine. He offered to fix it up with stain and glue but would not be prepared to remove and replace any of the defects. Since this was unacceptable to me, he was asked to leave. In addition to the above problems, I have also been charged for a quart of stain that may have been signed for by the installer but was never delivered. Since I paid Brampton Hardwood for the flooring and the installation, I contacted Vince the day after the installation to advise him of my dissatisfaction and asked him not to pay the installer until the matter had been resolved. However, he has gone ahead and paid the installer against my instructions. In order to achieve a somewhat satisfactory outcome to this very unpleasant experience with Brampton Hardwood, I would suggest the following steps be taken: 1. an independent inspection by Brampton Hardwood 2. A complete refund of the installation charge that I paid up from to Brampton Hardwood on March 25th 2014, who advised they would be unable to go ahead with the order unless I paid in advance for both the product and the installation. Brampton Hardwood were very confident their installer would do a good job and he was highly recommended by their sales associate. 3. A refund for the stain that was never delivered In closing, I would like to reiterate how angry I am that Brampton Hardwood chose to pay their installer the full amount of the installation despite having been advised on April 1st 2014 in my conversation with Vince that I was dissatisfied with the work.
- Approximate cost of services:
- $3,500.00
- Company Response
As previously indicated, we at Brampton Hardwood Floors Ltd. want to work with you to resolve your concerns. We already offered to refund you for any product that was not delivered, and the installer has always been willing and ready to return. It was you who denied him any opportunity to do so. As you pointed out, our inspection did not reveal any problems and we would in fact welcome an inspection by an independent, NWFA qualified flooring inspector as we are certain that the findings would be the same. However, you would have to arrange for this inspection, as it would not be very "independent" if we did so. We look forward to hearing how you wish to proceed.