I am truly DISGUSTED by the service I received at the Bramalea location of Brampton hardwood. I have purchased large quantities of product from this business and today when I went to exchange or return a product that THEY GAVE ME, that was the wrong colour. They refused to do so and told me " You are one person and your business here means nothing" and "was it worth the gas money to come and exchange/return the product" In the past their product has not lived up to their claims and warranties from my experience. I am a business owner in the housing industry and I purchase large quantities of building supplies. Each individual, whether spending a large or small amount of money is of value and should be treated with respect. I will NEVER purchase another product from Brampton Hardwood. I hope that people that read this will search for a company that values your business and provides good product and good customer service.
- Approximate cost of services:
- $30,000.00
- Company Response
We are extremely sorry that you were disappointed with your experience at Brampton Hardwood Floors. We appreciate your continued business and on this purchase were very keen to again provide the same excellent customer service you had always received from our dedicated and attentive staff. The flooring you bought was a direct match for the sample board you chose from, but for whatever reason after purchase you decided that it did not suit your needs. As previously mentioned, we would be pleased to try and work with you to try and resolve your concerns.