++++ Buyer Beware +++++ I would not recommend Brampton flooring to anyone. POOR SERVICE / EMPTY COMMITMENTS / IN-EFFICIENT OPERATIONS / NO FOLLOW SKILLS Invoice # 281407 Purchase was made on August 2/14. Sales associate confirmed stock was readily available. We instructed Brampton flooring at the time of sale that our driver will pick up on August 5/14. Driver arrived at Brampton flooring at 11am August 5/14. After waiting 45 minutes he was instructed that only partial inventory was available. 40/48 boxes of hardwood flooring. He than was instructed to go to an offsite warehouse to pick up. He did no pick up the product until 12:40. FYI...we pay our driver to pick up the merchandise. A normal pick up should be 20 minutes. Also our General contractor has the flooring staff scheduled for August 6/14. No we must arrange a second pick up and have the flooring people return to finish the project. *(additional cost) Called on August 5/14 and spoke with Niti. I asked to speak with an on-site manager. No one was available. I explained to her the challenges we had experienced and explained that delivery the remaining 8 boxes would solve the problem. She committed that her manager would call shortly that day. NO CALL RETURNED. Called August 6/14 for on duty manager. Left my order number and asked for a call back. Not returned. Called August 7/14 talked Niti. She said she talk with her manager. She asked the manager to call back and acted suprised when i updated her that no call had been returned. She proceeded to explain that no delivery would be provided and would i like to cancel or pick up the remaining 8 boxes.... FYI (her tonality was poor in responding to sincere customer inquiries) Well Brampton flooring... I would like a refund on the remaining 8 boxes. I will complete the project by purchasing the remaining hardwood somewhere else. For a company that has been in business for the length of time, i will remind you that price is often replicated but good service build loyalty. Continue to treat your customers this way and sooner than later their experiences will spread like wild fire. Please call me with the confirmation number of my refund. You have my contact details. I have left them with your staff 3 days in a row. Sincerely Robert
- Approximate cost of services:
- $4,000.00