Your review was unfortunately cut a bit short but we certainly get the message, Marian. Thank you! We are so happy that your experience at Brampton Hardwood Floors was positive and wish you many decades of enjoyment with your new flooring.
Hi Agnes. There appears to be a considerable level of misunderstanding between you, your husband and our sales staff. You had originally purchased some of this flooring some years ago at one of our tent sales. At that time your price was lower as this was a stocked item with plenty of inventory that we were moving in volume at extremely deeply discounted costs. Like any sales event, once over the prices revert upwards again. Also, while this particular product has been discontinued for a while we luckily had enough left over in stock to service you. However, with inflation, greatly increased raw material costs within the hardwood industry and the diminished US exchange rate, costs of all hardwood flooring have increased considerably from a few years ago. Thus, as was clearly relayed to you by Vandana, the current price for this product was $5.99, but we would reduce it to $5.89 as you were a repeat customer. At no time were the prices of $4.99 or $4.89 even mentioned. As per our usual practice when a customer requests that product be held until pick up, Vandana had requested a deposit from you so an invoice could be prepared and sent to you. Notwithstanding your refusal to do this, as a good faith customer service gesture we still put the wood aside until your husband was able to come to our store. In fact, once arriving at the showroom your husband worked out a further discount with Vandana and you ended up getting the hardwood for only $5.49, a sizable $0.50 P.S.F. savings. Your husband was very pleased with the price and that that he got the last of the product to match the other hardwood in your home, and happily paid and picked it up. We therefore respectfully disagree with your labeling Vandana with "fox like sales skills." She was honest and open with you and your husband throughout all dealings. We also are extremely disappointed with your statements that we lack ethics and accountability. Brampton Hardwood Floors has over the past 30-years become the largest hardwood flooring retailer in Ontario by providing great prices, quality and customer service. About one hundred happy, satisfied customers purchase from us every day, which is well over 30,000 clients a year. It is too bad that you have misinterpreted the situation here and decided to post this negative review. However, please rest assured that we still consider you a valued customer and would gladly work with you to make this a positive experience. Just give us a call.
A big thank you from Vandana and all of the staff at Brampton Hardwood Floors. We greatly respect our customers and know that hardwood flooring can be a very large purchase expense. That is why we always take the time to ensure that our customers get excellent guidance as well as the best possible quality for the lowest price. Your positive opinion of us is so important, and we truly appreciate your referring Brampton Hardwood Floors to others.
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Hi Nikita. It was our pleasure to assist in your purchase. The flooring you bought is a very popular choice among our price conscious customers. It is quite affordable, but also extremely durable and beautiful. We also take pride in being the only hardwood flooring retailer to offer instant cash & carry service on almost all products in our showroom. Our customers love the convenience of choosing, paying and picking up their new hardwood flooring in one visit. Enjoy your fantastic new floor!
Wow Heather, what a fantastic review! We are so pleased that your service experience was positive, as top customer satisfaction is what Lina and the rest of the Brampton Hardwood Floors team continuously strive for. Thank you for the 10-star rating, your continued business and especially for offering to send other customers to us. Referrals from happy customers are the best indicator that we are fulfilling our clients needs in the best way possible. Enjoy your beautiful new hardwood floor.
Thank you so much for the concise, positive review and 10-star rating. Lina, the manager of our new store at 36 Gordon Mackay Road in Toronto (conveniently located at the juncture of Highways 400 & 401), fully embodies the customer services values that Brampton Hardwood Floors Ltd. has come to hold dear over nearly 30 years in business: best prices, excellent quality and ample inventory. We always strive to make our customers happy.
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Hi Rosemary,
As was explained to you, the reason that the second delivery was required was simply confusion due to the natural lightening processes inherent in certain wood species. The sucupira hardwood you bought is a beautiful Brazilian hardwood product. The nature of sucupira wood will cause it to "amber" or grow lighter in colour with the passage of time. To avoid confusion with customers, we have two representative samples of sucupira wood in our showroom, an older lighter sample showing the wood after it has "ambered" and a newer sample which is still slightly darker. Once you received your product you were concerned that the hue was not matching your needs and we therefore agreed to provide replacement sucupira hardwood from an older batch so you would not need to wait for the natural "ambering" process to run its course. There were no issues with quality or mistakes on our part, the wood was correct and the change in batches was at your request. Thus, as the change was not our fault the cost of delivery of the replacement batch was not our responsibility. Your husband acknowledged this when he came to pay for delivery at our showroom. Notwithstanding, in the interest of good faith customer relations our manager Joe had offered to split the cost of shipping the replacement batch. We felt that it was a reasonable way to try and resolve your concern, but you did not accept. Please feel free to contact us should you wish to discuss. We have been in business nearly 30 years and service about 30,000 customers a year from our various locations, and pride ourselves on our excellent customer service.
