I just want to comment on Vandana's customer service and her swift fox like sales skills. I called the store to ask about their annual liquidation sale because I needed additional 600sq feet of floor that I have purchased from them few years back. Vandana replied that they no longer have these sales but the floor that I am looking for is on sale now for $4.99 and that I should get it right away because they only have 600sq ft left. I asked her if she can give me a better deal and she said she will give it to me for $4.89. Meanwhile I called other stores to check the pricing and it turned out Brampton Flooring gave me the best deal. The same week I send my husband to pick up the floor, prior to that I called her to confirm if they still had it, she said yes and that he can pick it up. After my husband came back and unloaded the floor upstairs to the bedroom I looked at the invoice that he placed in the kitchen and my legs became numb because she charged him $5.49 instead $4.89. That's over $400 on this purchase. I quickly called her and she was fast to reply that she never promised me that price and that I can return it and she hanged up. I blame my self because I was so naïve and forgot to remind my husband about the deal she offered me. He called me few times from the store to check but I couldn't pick up as I was in an important meeting. Vandana convinced him that she is giving him the best deal. I called the manger but he never replied. This business does not have any accountability for what they say or what they promise. I give them a big fat 0 for ethics. The $400 wont make me any richer or poorer but I just hate what people do to get a sale. If the floor wasn't unloaded I would take it back but they would charge me 15% restocking fee. Reading the other bad reviews I just don't know how these people sleep at night.
- Approximate cost of services:
- $4,000.00
- Company Response
Hi Agnes. There appears to be a considerable level of misunderstanding between you, your husband and our sales staff. You had originally purchased some of this flooring some years ago at one of our tent sales. At that time your price was lower as this was a stocked item with plenty of inventory that we were moving in volume at extremely deeply discounted costs. Like any sales event, once over the prices revert upwards again. Also, while this particular product has been discontinued for a while we luckily had enough left over in stock to service you. However, with inflation, greatly increased raw material costs within the hardwood industry and the diminished US exchange rate, costs of all hardwood flooring have increased considerably from a few years ago. Thus, as was clearly relayed to you by Vandana, the current price for this product was $5.99, but we would reduce it to $5.89 as you were a repeat customer. At no time were the prices of $4.99 or $4.89 even mentioned. As per our usual practice when a customer requests that product be held until pick up, Vandana had requested a deposit from you so an invoice could be prepared and sent to you. Notwithstanding your refusal to do this, as a good faith customer service gesture we still put the wood aside until your husband was able to come to our store. In fact, once arriving at the showroom your husband worked out a further discount with Vandana and you ended up getting the hardwood for only $5.49, a sizable $0.50 P.S.F. savings. Your husband was very pleased with the price and that that he got the last of the product to match the other hardwood in your home, and happily paid and picked it up. We therefore respectfully disagree with your labeling Vandana with "fox like sales skills." She was honest and open with you and your husband throughout all dealings. We also are extremely disappointed with your statements that we lack ethics and accountability. Brampton Hardwood Floors has over the past 30-years become the largest hardwood flooring retailer in Ontario by providing great prices, quality and customer service. About one hundred happy, satisfied customers purchase from us every day, which is well over 30,000 clients a year. It is too bad that you have misinterpreted the situation here and decided to post this negative review. However, please rest assured that we still consider you a valued customer and would gladly work with you to make this a positive experience. Just give us a call.