Brampton Hardwood Floors Ltd

I bout flooring material from Brampton Hardwood Flooring. They are very co operative when you buy stuff from the shop but if you need to exchange or Return they are really not cooperative and are too rude.

I will never recommend to any of friend or client But I will definitely share my story with everyone.

I have decided not deal with them in future at all.

Never Buy From Brampton Hardwood. There installers are terrible start giving trouble from day one and then after sales service is hopeless. Joe their serviceman never picks up phone and never return calls. Their owner Vandana doesn't care about customer rather says that do whatever you want to do and we don't have time. Similarly their install Greg never picks up phone after payment and tells that we don't have time.
Still waiting for repair work even after one year. I won't recommend anyone buy from them.

I am very surprised that they are still in business!
They have competitive prices but the policies are not transparent. The owner Raj, said I could bring back unused materials but when I took it back, they charged me 15% restocking fee "as stated on the invoice". They failed to let me know about this while I was purchasing or I wouldve been more careful while purchasing.

Please do not buy hardwood from this place. They are so pleasant when you are buying but try calling them after you have purchased and run into issues. There is no one to take responsibility. We have purchased hardwood from them it is about four months ago and the boxes has so many small pieces and we tried to call them many times but no one takes responsibility. They are so bad after the sales you won't believe. So, just be careful.

Here is what happened to us and what we had to go through:

After paying for the wood, I was told to pickup the wood from pick-up area. When we went to pick-up the wood, they said we don't have it here you will need to go to the warehouse which was about 5-10 k from there place. We went there to pick-up the wood, they said we don't have it in stock today. It was quite disappointing you won't believe. This happened after paying for the merchandise. We call the office they said talk to the warehouse manager. Finally, he promised that the wood will be delivered to your home on Monday. Waited full day and when we did not receive the wood I phoned the warehouse, he said I don't have the driver today but can deliver next week. We were so disappointed and frustrated with his response. I asked him at least you should have called us and informed us. No response from him, Then we had rush from work and pick-up the wood since my installer was staring on Tuesday . When we got there to pick-up the wood, we were told that they did not have the full order and needed. Adding more pain, now we had to go back again to pick-up the half order. Talk to manger, he would say call the office. I talk to lady at the office ( she claim to be the owner when we were buying the wood; now she is the sales lady; won't listen at all we tried to explain the situation, she would hang-up the phone ( this happed twice). When I tried to call again, the reception said, she is not here, had gone out. It was quite a bad experience. We are not sure how they run their business.
So, please stay away from them.

We went to this company at the recommendation of a contractor. We needed to match our existing hardwood floors, so we brought a couple brand new pieces with us, and the people there said they had a match for us. We bought the box, came home, and opened it, but it was they gave us the wrong box and it was 1 shade darker. We called them to let them know, and they said: "The box is open? No refund. No exchange." I reminded them that they actually gave us the box; we didnt pick it out ourselves. They didnt care, and simply said: no refund.

This is one of the reasons I never go to mom and pop shops in the first place. If this was a big box store, they'd take it back for an exchange without any issues. We ended up going to a big box store and buying the hardwood we needed instead, and we got exactly what we paid for. Thanks to this company, I'm out $200. Down the drain.

Stay away. These guys just took our money. Terrible customer service experience.

UPDATE: Just wanted to respond to the company's response below. You guys gave us the box! We found a match in the store, asked for a box, and YOU gave us the wrong box. This wasn't our mistake, like you're making it sound like it is. It was YOUR mistake for giving us the wrong product that we didn't ask for.

Very happy with the service from Sandra. Polite, professional and very knowledgeable. Delivery was prompt and the driver was great. Where the problem started was with the installer. Steve came to our to confirm the measurements(over estimated by 2 1/2 boxes and one roll of paper). Work was to be done over 3 days unfortunately they did not arrive on the Thursday and only worked Friday and 3 hours on Saturday. Our issue was with Steve and his less than trusty sidekick Chistian. After a delay due to family health issues they returned to complete the job. Once completed I pointed out a number of concerns with the job (not happy with a speed bump as you enter the master.) Steve confirmed he would come back and correct the speed bump, damage to the niche in the stairway, damage to the new flooring and damage done when he tried to remove stains on the wood. After repeated promises to correct this he stopped returning my calls. It has now been over 7 months I don't believe Steve is the whole problem but rather Christian and his lack of interest or knowledge. I happen to know paper was not installed under a fair bit of the flooring. 1 roll will not cover 950 sq. ft. I strongly urge you to be present and inspecting as the work is being done

Going to Brampton Hardwood for years now! Best prices!
Go to T.O location...and visit LINA! Shes absolutely amazing...no fuss...straight up...and very informative. Wont go anywhere else! Wife and I love her!

The massive warehouse was a bit intimidating at first, and when I walked into the huge showroom lined with samples I honestly didn't know where to begin. I was greeted by a saleswoman named Vandana and she made the entire experience an absolute pleasure from start to finish. She helped me narrow down my options based on what I needed for my home and when I compared the prices to other hardwood stores I was astonished to see how much less I was paying. Will definitely be using them again and would recommend Brampton Hardwood Floors to all of my friends.

Re-did the hardwood in my house. My contractor recommended Brampton Hardwood Floors. The staff was extremely knowledgeable and friendly. Best selection of flooring I've ever seen and they helped me find the perfect fit for me, my family and our budget. Thanks guys!!!