Service great however installation not
Very happy with the service from Sandra. Polite, professional and very knowledgeable. Delivery was prompt and the driver was great. Where the problem started was with the installer. Steve came to our to confirm the measurements(over estimated by 2 1/2 boxes and one roll of paper). Work was to be done over 3 days unfortunately they did not arrive on the Thursday and only worked Friday and 3 hours on Saturday. Our issue was with Steve and his less than trusty sidekick Chistian. After a delay due to family health issues they returned to complete the job. Once completed I pointed out a number of concerns with the job (not happy with a speed bump as you enter the master.) Steve confirmed he would come back and correct the speed bump, damage to the niche in the stairway, damage to the new flooring and damage done when he tried to remove stains on the wood. After repeated promises to correct this he stopped returning my calls. It has now been over 7 months I don't believe Steve is the whole problem but rather Christian and his lack of interest or knowledge. I happen to know paper was not installed under a fair bit of the flooring. 1 roll will not cover 950 sq. ft. I strongly urge you to be present and inspecting as the work is being done
- Approximate cost of services:
- $7,000.00