Please do not buy hardwood from this place. They are so pleasant when you are buying but try calling them after you have purchased and run into issues. There is no one to take responsibility. We have purchased hardwood from them it is about four months ago and the boxes has so many small pieces and we tried to call them many times but no one takes responsibility. They are so bad after the sales you won't believe. So, just be careful.
Here is what happened to us and what we had to go through:
After paying for the wood, I was told to pickup the wood from pick-up area. When we went to pick-up the wood, they said we don't have it here you will need to go to the warehouse which was about 5-10 k from there place. We went there to pick-up the wood, they said we don't have it in stock today. It was quite disappointing you won't believe. This happened after paying for the merchandise. We call the office they said talk to the warehouse manager. Finally, he promised that the wood will be delivered to your home on Monday. Waited full day and when we did not receive the wood I phoned the warehouse, he said I don't have the driver today but can deliver next week. We were so disappointed and frustrated with his response. I asked him at least you should have called us and informed us. No response from him, Then we had rush from work and pick-up the wood since my installer was staring on Tuesday . When we got there to pick-up the wood, we were told that they did not have the full order and needed. Adding more pain, now we had to go back again to pick-up the half order. Talk to manger, he would say call the office. I talk to lady at the office ( she claim to be the owner when we were buying the wood; now she is the sales lady; won't listen at all we tried to explain the situation, she would hang-up the phone ( this happed twice). When I tried to call again, the reception said, she is not here, had gone out. It was quite a bad experience. We are not sure how they run their business.
So, please stay away from them.
- Approximate cost of services:
- $7,000.00