Arrow Furniture

As I usually don't write reviews, I was so satisfied with the Arrow Furniture experience, I wanted to publicly commend them. Right from me entering the door and being greeted by pleasant staff, to the day they dropped off my mattress and side tables, I was very pleased. They were courteous and professional the whole time. Thank you.

I have been shopping at Arrow for years - and have never had anything but a great experience. The prices are great and the service unparalleled. I was nervous about buying new mattresses as I had no idea what my husband and I would need versus my pre-teen son and my young daughter. There was no pressure to overbuy/overpay and everyone in my family is happy. I also buy pieces as needed for my home, and each piece is special and perfect. A mirrored armoire in my front hall, a cozy chair and a half for my family room, gorgeous table lamps for my master bedroom. Maybe because the company is family-owned, they always treat people they way they would want to be treated. Kudos!

I surprised a lot by positive reviews about this company (all about 9-10 points).  If you want problems, feel free to come here !!! It is easy to be deceived in this place. Roguish shop !!!I bought a set of furniture (bedroom for my daughter) from them.The mattress does not match the size of the bed.They refused to change it because they did not have appropriate mattresses. They sold nonstandard bad without mentioning this fact. So, it is impossible to return them this stuff back or to find the proper mattress. Chair broke in a week. They refused to change it.They did not react on our requests at all!!! Furniture came with numerous defects (cracks, scratches). The set shown in the shop was much better quality,may be they assemble it from several others. But those we got was a garbage. Accessories was a very poor quality. They have a rule do not return money back. Be aware! It is written in small print on the bill !!! In general, it is not recommended to apply in this store. Don't believe them at all.

TERRIBLE after service. Have had two defective couches shipped to me, and now they are trying to deliver a third one. Ridiculous. From the Brampton store manager, to Rohni and Alexis at customer service, to the General Manager Michael, I have been given the run-around. Michael, especially, has a quick (and often conflicting) answer for everything. I would recommend that you stay very far away from this company. For the amount I spent on this couch, I could have had a far superior product without all the hassle.

My husband and I purchased a home about 6 months ago and had enough furniture for the house, except for the gaping empty space in the living room. Israel Adud, Arrow Furniture’s Interior Decorator, came to the rescue!!! Israel made time to personally visit our home, armed with the appropriate tools (and loads of patience!), and helped create a vision for the room; going beyond just the furniture and accessories that Arrow Furniture sells. The result is a gorgeous room that it is furnished with beautiful and value-driven quality furniture from Arrow Furniture, that transitions and fits into the house perfectly. I personally wanted to mention and thank Israel Adud for his professionalism, flexibility and expertise in helping us to complete our living space. This added-value service is certainly unique in the furniture industry and a truly welcome element to a buying process that can be daunting to say the least. I am tempted to discard our old furniture and start this over again for the other rooms!!! ;) Kudos to Israel and the Arrow Furniture team. We will definitely be calling on them in future, for all of our furnishing and design needs.

We were looking for a specific kind of sectional and looked at Arrow Furniture first. Christine, assistant mgr. at the Queen St. Store in Brampton was exceptionally helpful and patient as we had many questions for her. She was also very knowledgeable. There was a sectional that we were really interested in but wanted to check out the other stores. Checked 4 other stores and could find nothing close to what we wanted as far as style and price point. We went back to Arrow and spoke to Christine again who patiently answered more of our questions. We found the quality of the merchandise very high and the service was great! The delivery men were friendly and courteous and very careful with our property. Overall it was a great shopping experience.

We went to Arrow to purchase a living room set and accent pieces/decor for our new home. We wanted something elegant and unique. Arrow's selection was amazing and very different from all your typical furniture stores. We loved how unique and beautiful all their furniture pieces were, as well as all the customization you can do to suit your taste, style, and decor. Israel helped us out so much and did an amazing job selecting the perfect pieces for us. We showed him pictures of our space, dimensions, likes/dislikes, etc. and he customized the selections based on our style. Furthermore, the service is incredible. Any issues or concerns will be resolved quickly and efficiently. I would definitely recommend Arrow to EVERYBODY. We will be going there again and again for all your decorating needs.

I had ordered bed sets, dinning sets and sofa from Arrow furniture in Scarborough Toronto. Sales girl Karen was very nice and professional. Furniture i bought came in first delivery and quality wise is most concern of everybody. I'm happy that i made my purchase in Arrow. I had bought some other furniture from somewhere else as well. Arrow's is on top compare to others. Price wise , a little bit more than other stores, However I still refer people for Arrow, since your dollar is worthy there.

Arrow furniture has the ultimate designs for every item especially sofas. I have got a silver color sofa with diamond looking studs. This sofa is really amazing and every friend of mine has appreciated its beauty and uniqueness and want to have this kind even at their home. The beds which i have got are really solid and good looking. Coming on decorating stuff, this is really marvelous. Thanks a lot to Israel who helped us in choosing the best for our home. The big peacock picture is hanged in dining room which has just out shined its beauty. The silver color clock is just kind of which we usually see in huge mansions. I am really satisfied a lot from their service which is always on time. They have the best quality and distinguished designs. At last they have the best person, Israel who always helped us like he is the member of the house. He considers doing work for houses like he is going to get stuff for his own house. He is really a dedicated, passionate and honest person. I really have a good experience with arrow furniture and would love to get more in my next dream house.