I surprised a lot by positive reviews about this company (all about 9-10 points). If you want problems, feel free to come here !!! It is easy to be deceived in this place. Roguish shop !!!I bought a set of furniture (bedroom for my daughter) from them.The mattress does not match the size of the bed.They refused to change it because they did not have appropriate mattresses. They sold nonstandard bad without mentioning this fact. So, it is impossible to return them this stuff back or to find the proper mattress. Chair broke in a week. They refused to change it.They did not react on our requests at all!!! Furniture came with numerous defects (cracks, scratches). The set shown in the shop was much better quality,may be they assemble it from several others. But those we got was a garbage. Accessories was a very poor quality. They have a rule do not return money back. Be aware! It is written in small print on the bill !!! In general, it is not recommended to apply in this store. Don't believe them at all.
- Approximate cost of services:
- $3,500.00
- Company Response
Hi Oksana, after talking to our service department, with the little information we have from this review, we are not familiar with this order or what invoice number we can look at to correct any issues. I do know that we are a business that has been around for over 45 years and servicing our customers is very important to us. Everything (except floor model "as-is" goods) in our store has a warranty and if a chair did actually break in a week it would be taken care of as quickly as possible. We have never knowingly shipped merchandise that was any different from what was displayed on our showroom. It would be impossible to stay in business for this long. If you would like us to look into this further, please contact us again with your invoice number as well. Thank you. Jason M. - Sales Manager