Arrow Furniture

Well , we Had one of the best experiences in a long time. We were looking for a set of sectional sofas for the home and we went to our brampton location arrow furniture store. That is where we were openly welcomed by a representative by the name of Gurpreet Kaur who pretty much took care of us from there. She was amazing help in finding the exact set we were looking for after she she spent a good 45 minutes showing us other options. I would say she was one of the best customer service rep we have come across in a long time and I would highly recommend people going to Arrow furniture and meeting Gurpreet Kaur. Thank you

We bought a dining room set from Arrow and their service was extremely professional and the price was right as well. We just had to mention to the sales rep what we were looking for and he showed us the perfect set. Also the guys that came to set up the dining room table were very polite, friendly and professional.

the furniture was great quality and very beautiful to the eye. I absolutely loved the light that is attached to the night stand, had beautiful deatailing. The service was great, incredibly friendly and great prices.

I purchased the same bed that my daughter had bought at Arrow a few years ago. I also bought 2x end tables, a bench and a mattress. The mattress was gassing off terribly (unable to stay in room even), so after much time spent talking to Israel, he took it back with 1/2 money, 1/2 store credit. Now that the mattress was gone, I realized that the bedroom set reeked of volatile organic compounds. I've been airing it out since February and I still can't sleep in the room. I bought a mattress somewhere else and have been sleeping on it on the floor of another bedroom. Israel came out to smell it and said it had no smell and that I'm just one of those sensitive people. Strange that the mattress from TON furniture isn't causing me any problems. Strange that half my house was painted and I didn't smell anything after two days. Everyone who's been in my house can smell it WITH THE WINDOW OPEN - the set was made in Vietnam and it's just too toxic. I'm at my wit's end and I think that airing a set out and sleeping on the floor for almost three months is more than any customer should have to put up with. They won't give me a refund, a store credit or a set that won't make me sick. To say that I'm upset is an understatement.

Fantastic. Great support helping me pick the right couch and it was delivered for me promptly. Went above and beyond expectations

Royce Li gave us great service, and we were very pleased with Arrow working with us when we had to get the SofaBed delivered again after it didn't fit the first time! Good follow up all round.. We are happy with our purchase! Thanks Royce & Arrow!

My wife and I have been to Arrow Furniture store at Scarborough (Kennedy Road) several times. Everytime we came back with fully satisfactions. Michael Gidge who is the store Manager and Designer served us every time. His decent home design knowledge and excellent customer service experience always fulfill our special requirements. This store becomes our one of the most favorite furniture store. We always recommend our friends to this store, especially looking for Michael for the best service provided.

Thank Michael for all the efforts you made and services you provided. Looking forward to seeing you soon.

I ordered a Full bedroom set. First of all the truck workers are grumpy and miserable and killing my excitement for my furniture.
Second of all they leave and I am missing two things from my order resulting in me not using the bed for 3-7 days. One of the lights my bed came with isn't working and now I have to pay to fix it despite I just ordered it. Another worker came to my house to install the middle support of the bed which was missing with the screws and failed to still bring the screws had to use some of my random ones.
The workers in the store however are really nice and kind. I just don't plan to buy anything else from there sadly. It sucks throwing out your old bed and not being able to use your new one for a week because of missing parts. Sleeping on the couch is not fun.

Delivery men were very quick, courteous and respectful.
Only one problem when I removed packaging, I found a crack in the corner of the dresser.
Sent pic to customerservice@arrowfurniture.com