Arrow Furniture

Furniture
Toronto ON M9M 2L4
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94%(42 reviews)
98%(152 reviews)
94%(42 reviews)
98%(152 reviews)
HomeStars
Furniture
Arrow Furniture
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86%

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Reviews by rating (past 12 months)

Reviews for Arrow Furniture

Average customer rating:
8.5 10 (586 reviews)

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Dionne H in Toronto
Dionne H in Toronto
1 review Toronto, ON
10/10

Product and service

I was looking for a sideboard to place in my new condo when I visited the Arrow Furniture store in Brampton. I cannot express how pleased I am with my gorgeous find and the service. Dolly Singh, was exceptional with helping me—from looking at various options, through to personal assistance in loading the piece my vehicle! I definitely will be back as I continue to furnish my home! Thanks Dolly and Arrow Brampton!!

Approximate cost of services:
$905.00
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Company Response

Hi Dionne! We are so happy that Dolly and rest of the Arrow team in Brampton were able to be of such help! Thank you so much for your business! Enjoy your new sideboard and we look forward to seeing you again soon! Jason M. - Sales Manager

Tracey
Tracey
1 review Halton Hills, ON
10/10

Bought bedroom furniture

The service was excellent when buying the furniture. The sales lady Dolly was amazing and we have bought from her three times and will continue to do so. Delivery was great as they delivered the day that it was scheduled with no delays

Approximate cost of services:
$3,000.00
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Company Response

Thanks Tracey!! We are so happy that Dolly at our Brampton location and the rest of the Arrow team have been able to meet your needs time and time again. Thank you for your continued business and hope to see you again soon. Sri T. - Sales Manager

Private User
Private User
Private User reviews Toronto, ON
0/10

What an unethical and unfair business

Not sure where most of these positive and 5 star reviews are coming from. Perhaps they are paid for or influenced. Do not waste your time or money with this company that has no regard for its customers nor proper management to handle customer issues. Horrible customer service and business ethics. Never mind the ethics. They possess no principles or morals.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

We are very sorry that you feel this way and had a disappointing experience at Arrow. Please feel free to contact us again if we can help you any further. Sri T. - Sales Manager

Sia in Concord
Sia in Concord
1 review Vaughan, ON
0/10

Bed

I bought a bed set for my daughter's birthday when I opened the box, bed was broken. I called them right away and sent them pictures but no answer for one week, after follow up everyday they sent me technician and he found another broken part. NOW after 3 weeks they told me to wait for 3 MORE WEEKS TO GET THE PARTS than they told me wait up to mid September!!!!!. Is it make sense to you guys?? this parts comes from space or Canada???? this is ridiculous service. All other parts in the middle of my room and my daughter doesn't have enough place to sleep. who is responsible for that kind of service???

Approximate cost of services:
$1,160.00
1 of 1 people found this review helpful.
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Company Response

Hi Sia. We're extremely sorry that you received some furniture that had some slight damages. Our technician has come out to assemble the bed and make sure that it is safe to use in the meantime. The furniture is made in Winnipeg and does take a few weeks to get the correct parts that we will be exchanging for you. We are very sorry for the inconvenience and appreciate your patience. I understand that we are scheduled to be at your home early next week to fully rectify the issue. Michael M. - Sales Manager

B
B
1 review Brampton, ON
10/10

Purchased living room furniture

Gurpreet Kaur was the salesperson, she was very helpful and patient. I did not feel pressured. I knew what I wanted and she assisted me in every step. Her service was excellent. The delivery service was super, there was a problem getting the furniture through the door at first but they handled it as professionals . I cannot give any feedback on the sealing of the furniture because that is happening today. I am very pleased with the quality of the furniture and the service.

Approximate cost of services:
$2,100.00
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Company Response

Thank you very much for your wonderful review. We are so happy that Gurpeet at our Brampton location and the rest of the Arrow team were able to provide such excellent service. Thank you again for your business and enjoy your new furniture! Sri T. - Sales Manager

teena
teena
1 review Milton, ON
9/10

Brought furniture

Brought two piece of furniture from arrow. 1) Standing mirror was beautiful and good quality.
2) Accent chair legs was not same size when it arrived.But arrow replaced it within a week.Good service.

Approximate cost of services:
$700.00
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Company Response

Thanks Teena! We're happy that you were able to find the pieces you were looking for and always happy to know that our service team was able to solve your problem in a timely manner. Thank you for your patience, your business and hope to see you again soon. Jason M. - Sales Manager

saramoawad257
saramoawad257
1 review Toronto, ON
10/10

Furniture

Excellent Work. Outstanding customer service, Sara was excellent she made us take our time, as walk around and look for what we want, she explained the products, and prices thoroughly. We thank her greatly.

Approximate cost of services:
$2.00
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Company Response

Thank you! We are so happy that Sara at our Toronto location was able to be of such help! Hope to see you again soon! Jason M. - Sales Manager

Megan in Toronto
Megan in Toronto
1 review Toronto, ON
10/10

"Little space,little budget"

Arrow Furniture was my last stop to complete my home makeover.I was looking for affordable yet classy and cosy furniture and that is what I got.Sara my sales representative was very helpful.She knew exactly what I had envisioned and she was eager to assist me in making my dream come true.Her professionalism made my shopping less stressful and I am very grateful for her expertise.Arrow furniture is now my "go to" for my home and I am very pleased to give them the review that they deserve.

Approximate cost of services:
$2,500.00
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Company Response

Thank you so much Megan! We're thrilled that Sara at our Toronto location was able to find what you were looking for. We are always so happy to hear that our staff was able to lower stress levels of our customers!! Thank you again for your business and looking forward to seeing you again soon. Michael M. - Sales Manager

sarabjit
sarabjit
1 review Brampton, ON
10/10

Living room furniture and service

I purchased living room sofa's from Arrow. A difficult decision to make among several options design, cost , size , color. Ms Gurpreet Kaur assisted me through the process. She provided guidance on selection at the same time provided enough space to allow me to make my own decision. I was impressed by her professionalism and personal style. I returned to complete the set by purchasing the side and centre tables. Once again she was a big help. Thanks .

Approximate cost of services:
$4,500.00
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Company Response

Thank you! We are thrilled that Gurpreet at our Brampton location was able to be of such help. It can definitely be a difficult decision at times and we are happy that our staff was able to help you along the way in such a professional manner. Thank you again for your business and enjoy your new living room! Michael M. - Sales Manager

soudah_wael
soudah_wael
1 review Mississauga, ON
10/10

Product

Farouk was the salesman I dealt with , he wasn't a pushy person he helped me with what to choose , he had knowledge of the products they carry
After all it was a pleasure dealing with this company

Approximate cost of services:
$750.00
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Company Response

Thanks Soudah! We are glad that Farooq at our Mississauga location was able to make you feel so comfortable. Every customer has different needs and it is a salespersons job to connect with them in the way that makes them feel this way. We understand that buying furniture can sometimes be a difficult decision and is very important for our sales staff to recognize that. Thank you again for your business. Michael M. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, ...
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