Arrow Furniture

Service was excellent. Delivery was on time. Had trouble with one of the chair with bit different colour. Mr Harry Singh and Mr Pramod Sharma went beyond their authority to solve the problem. Got the perfect match. You should definitely check out this store.

The sale rep Gurpreet Kaur was amazing..she provided excellent service and advise on product. Definitely I will refer friends and family to this store because of her.

I purchased a couch from arrow furniture not too long ago. The pricing there was a bit on the high side but we pushed our budget a bit to get what we wanted.

product is very nice and very comfortable thank you and our sales person was very helpful

Your representative, A J, was very friendly and helpful with both his knowledge of the product, completion of the transaction and arranging for delivery and in home service. Delivery was within the time period arranged and was performed smoothly and professionally. I was contacted almost immediately to arrange for the inhome service. This is to be performed in about a week.

Tony from the Mississauga store was great to work with, he knew exactly what I was looking for and helped me select the right sofa for me.

WORST FURNITURE STORE TO EXIST!! I ordered an expensive bed set came 6 months later from the Mississauga store . When the bed came, it had 2 screws half sticking out of 2 legs of the bed, that scratched our brand new hardwood floors. Came with messed up slat and middle support that needs to be replaced. We called in concerning the screws in the legs and they didn't apologize for the screws at all, but blamed us and said it was our fault and they won't do anything for their messed up product. Spoke to general manager (Michael) who HUNG UP on me and continued to blame us even though they sold us a messed up bed with huge screws sticking out. In my 12 year experience of owning my own business, and ordering new furniture from numerous companies, this is by far the WORST EXPERIENCE THAT I HAVE EVER HAD. You NEVER blame your customer for your own fault, this is the number 1 rule in running a business and SHOULD BE COMMON SENSE!!! Judging by the reviews on google reviews, there is clearly something wrong with this furniture store. DO NOT BUY FROM THEM, YOU WILL BE DISAPPOINTED. Hire new staff maybe? So customers won't be all mad at you and make more sales. Please check out their reviews on google reviews, it's no wonder they have 1.8 stars out of 5. Many people are experiencing the same terrible customer service from them.

We placed an order for furniture on December 2016 totaling $15.454.00 from the showroom on 35 Arrow Road, Weston, ON. The delivery date was June 8, 2017 but on that day only part of our order was delivered. The remaining items were to arrive June 15,2017. Nothing was delivered on that day and we were told that we would receive the shipment by the END of the JUNE. Again heard from the store that remaining items were no longer available!! They offered us store credit of $2000.00 instead of refunding our money. Since there is nothing in the store we wanted we want our money back. On top of all this inconvenience, confusion and bad service we still have furniture waiting to be assembled, that the delivery men said they do not assemble. There is also a light fixture that is not working.

Nice stuff, professional delivery people, prices are a little high, in general i recommend it to others if thr budget llet them

richard in kennedy store is very nice and he can speak chinese with me which made my needs could be fully communicated with my poor english. richard was patient and gave helpful recommendation to me. i feel satisfied with their service！