Arrow Furniture

Furniture
Toronto ON M9M 2L4
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94%(42 reviews)
98%(152 reviews)
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Furniture
Arrow Furniture
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86%

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Reviews by rating (past 12 months)

Reviews for Arrow Furniture

Average customer rating:
8.5 10 (586 reviews)

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Den in King City
Den in King City
1 review King City, ON
10/10

Furniture for den

My shopping experience at Arrow Furniture was pleasant due to Sara who made me feel at ease from the moment I walked into the store. So much so that I
hired her for an in-home consultation. She was always professional, polite and knowledgeable. We are happy with the furniture and will keep Arrow in mind for future purchases. Luisa

Approximate cost of services:
$4,000.00
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Company Response

Thanks Luisa! We are thrilled that Sara at our Toronto location was able to be of such help. She has a great eye for design and always extremely professional. Thank you for your business and looking forward to seeing you again soon! Enjoy your new furniture. Michael M. - Sales Manager

christopherhudspeth
christopherhudspeth
1 review Toronto, ON
10/10

New Sectional

My husband and I were very satisfied with Arrow Furniture. We found a great deal on a sectional sofa. The experience from purchase to delivery was good with great communication.

Approximate cost of services:
$2,800.00
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Company Response

Thank you so much! We are thrilled that the entire Arrow team was able be of such help. Thank you for your business and enjoy your new sectional! Jason M. - Sales Manager

cvincenzi
cvincenzi
1 review Toronto, ON
10/10

Bedroom set

The service was amazing! When we entered the store, we were immediately attended to and in less than 30 minutes we were recommended a bed frame and mattress that we fell in love with. Delivery was fast and efficient the only thing that sucked was the estimated time frame which was 1:30pm-6:30pm... So within that time I was afraid to leave or fall asleep. Other than that it was fantastic.

Approximate cost of services:
$2,000.00
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Company Response

Thank you! We are thrilled that we were able to provide such great service. So sorry about your delivery time frame as all our drivers usually call 1 hour before their estimated time of delivery on that day as well so our customers can do what they please as long as they are nearby. Thank you again for your business and hope to see you again soon. Jason M. - Sales Manager

deskic7
deskic7
1 review Toronto, ON
10/10

Sectional and chair purchase

We were very satisfied with Bills customer service. He gave us time to make a decisions and has been on hand with all our questions and assistance. Arrow has been our destination for furniture purchasing for number of years because of great selection and customer service

Approximate cost of services:
$2,500.00
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Company Response

Thank you so much! We are so happy that Bill at our Mississauga location was able to be of such help and you continue to find items perfect for your home. Thank you for your continued business and we look forward to seeing you again soon! Jason M - Sales Manager

Michelle
Michelle
1 review Brampton, ON
10/10

Living /Family / Dining Room furnitures

The team at Brampton's location is superb. Thanks a million Gurpreet Kaur and Parmod Sharma!!

Gurpreet, your pleasant smile, patience and help extended throughout my constant changes and indecisiveness was so accommodating. The Manager, Parmod Sharma diligently worked with me over and over, doing exchanges and cancellations to accommodate my need. At the end, the choices made due to both of you expertise and knowledge could not have been better.

Not to mention, delivery was right on time, just as scheduled!!

Arrows' have good quality furniture, beautiful selection, and a decor for everyone choice.

I highly recommend the Brampton to any. See you guys again soon for the bedroom reno!!

Approximate cost of services:
$7,000.00
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Company Response

Thanks so much Michelle!! We are so happy that the staff at the Brampton location and the rest of the Arrow team did such a great job! Thank you for your business and we look forward to seeing you again soon! Michael M. - Sales Manager

BrendaRA in Toronto
BrendaRA in Toronto
1 review Toronto, ON
0/10

Dining Room Set

DO NOT PURCHASE FURNITURE FROM THIS BUSINESS!!!! I purchased a dining room set in March, 2017. Had it delivered the same month. The set was extremely defective and looked used. Called to advise them of the issue. Was put into contact with Suri who replaced the set. The second set was worse then the first and when I complained, their resolution was to send a service tech to repair the defects. The deftects are literally on all the chairs and table. The service tech advised that he could fix all the nicks and scratches but that he would have to use strong products. As I have a newborn, this was not an option. Suri then advised that there was nothing he could do. I escalated the issue to MICHAEL, the general manager, who was completely and utterly USELESS!!! I have called them multiple times and left countless messages for Suri and MICHAEL to get this resolved but no one has called me back. SAVE YOUR MONEY AND TIME AND DO NOT DO BUSINESS WITH THIS PATHETIC COMPANY!!!!!

Approximate cost of services:
$3,000.00
1 of 1 people found this review helpful.
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Company Response

Hi Brenda, I apologize that you are unhappy with the service that we have provided over the last few months. I believe our service department and myself have spoken to you numerous times, we have exchanged a complete set for you and we are still offering safe, in-home service on any item that may need looking after. We take great pride in our customer service and DO want to resolve your issue. Please do not hesitate to call if you would like us to schedule another visit to your home. Thank you. Sri T. - Sales Manager

Deecla Katz in Toronto
Deecla Katz in Toronto
3 reviews Toronto, ON
10/10

Bedroom Set purchased and delivered

Our experience with Arrow furniture was excellent. Everything we were told was going to be done, was done impeccably well. The service was excellent and delivery was on time & efficient. Thank you for the positive experience and for making the furniture purchase process an easy one!
Katz/Rotman Family

Approximate cost of services:
$1,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thanks Deecla! We are so happy that your experience at Arrow was such a positive one! Thank you again for your business! Sri T. - Sales Manager

FKlas in Toronto
FKlas in Toronto
1 review Toronto, ON
8/10

Service when I needed it

The Team at Arrow on Arrow Rd were there when I needed them!
Rose Marie got the ball rolling!
Israel got the sale done promptly & when I was desparate to get my
delivery/assembly/adjustments done as soon as possible, he was there to get it done!
I had my new chairs ready for my out of tiwn guests!
All the best to you & I look forward to doing business again!
Thank you :)

Approximate cost of services:
$1,500.00
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Company Response

Thank you! We're glad that Rose Marie and Israel were there to help with the sale and design of your furniture as well as any service issues you may have incurred. Thank you again for your business and hope to see you again soon! Sri T. - Sales Manager

martuniap
martuniap
1 review Oakville, ON
10/10

Furniture

I was very impressed by the service and sale associate Ed Cunanan. He was very professional and helpful. He made my shopping expirience very easy and pleasent.
Thank you

Approximate cost of services:
$3.00
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Company Response

Thank you so much! We are so happy that Ed at our Mississauga location wss able to be of such help! Thank you again for your business and hope to see you again soon! Sri T.- Sales Manager

Bruno P.
Bruno P.
1 review Brampton, ON
10/10

Sales, Service, Product

We stopped into Arrow Furniture in Brampton one afternoon to browse their showroom and were met by a friendly sales woman who introduced herself as Gurpreet Kaur and welcomed us as it was our first time to the store. We browsed freely without any pressure as she noted the items of interest. She informed us of the sale that was on and offered a further discount too, we came to browse but ended up purchasing half a dozen items and more, such a great selection. Most items were in stock and quickly delivered as scheduled. We wanted to change a few things we ordered and the Manager, Parmod Sharma was very accommodating and ordered the new items for us to be exchanged, no questions asked. I would recommend this store to everyone, great selection, beautiful furniture, a decor for everyone's taste ? Great job Arrow Furniture, amazing selection of fine furniture and a wonderful staff?

Approximate cost of services:
$6,000.00
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Company Response

Thanks Bruno! We cant thank you enough for your kind words and we are so happy that the staff at our Brampton location was able to be so helpful. Thank you so much for your business and enjoy your new furniture. Sri T. - Sales Manager

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Arrow Furniture

Arrow Furniture has 4 locations to serve you and are proud to be in business for over 49 years. With 4 locations in the Greater Toronto Area, Arrow furniture is positive we have the right furniture solution for you. Whether you are looking for modern, traditional, or somewhere in between, ...
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