Arrow Furniture

Having a personal "designer" to come to our house and give ideas was a great help and made the move a lot easier. Very professional and wise. Helpful staff to deliver and set up everything. Very convenient. Would definitely recommend this service.

We are extremely pleased with the service I received at Arrow Furniture, we brought almost 3 years ago a sectional sofa bed from Arrow Furniture, one of the pieces was broken, although warranty was no longer valid, I called Arrow’s customer service department, they took responsibility and picked up the sofa from our house and returned it repaired a week later, looks like new again, what a great service, awesome job Arrow Furniture, we definitely going to buy our next furniture at Arrow

We bought some living room furniture, sofa and bedroom furniture from Scarborough location.the staffs were so kind and polite ,especially nazi.she was so patient and she spent many time to guide us about everything.

The customer service representative was excellent name Nazi she help me what I was looking for in my budget.

Arrow Furniture Brampton Review

This review was long overdue and I sincerely apologize for the delay. We are first time condo buyers and did not know where to start in terms of finding the right furniture for the price & limited space we had to work with.

We decided to visit a few well known competitors based on their history and reputation. We simply wanted an idea on pricing and selection. For the most part, most of the prices were higher than expected and the service that we received upon arrival felt more like a rushed commission transaction for a typical sales person who just wanted to make sure we knew their name and personal cell number. It did not seem sincere and welcoming for the right reasons.

We stumbled upon Arrow Furniture in Brampton with hopes to find what we were looking for. More importantly, have a sales person who can listen and understand our wants and needs. We walked around the showroom and without a doubt were extremely impressed with their inventory and what they had to offer. After a few minutes of browsing around we were blessed with a warm welcome by Christine Samuels (Assistance Manager). She was very sweet and gave us the space needed as we were trying to find the right furniture for our condo. If there was a question or a concern, Christine was there for us. She was very knowledgeable and spent the time to address any of our questions or concerns. We had originally had selected a Queen Wall Bed Head Board with Cabinet and Shelves for our Master Bedroom. It was such a beautiful piece and felt it was perfect for our room. We settled for that and a Sectional Sofa with Ottoman.

After returning back to our condo, I decided to measure our room again and to say the least; it was a very tight fit. We were both concerned and felt that we made an incorrect decision. We returned back to Arrow Furniture and Christine noticed that we both looked slightly frazzled. After explaining our concern regarding the measurements, she assured us that we are in good hands and that she would take care of us. Further to that, we also needed to cancel the sectional sofa, as a family member decided to give theirs to us as a gift. Christine understood our situation and once again, spent the time and worked with us until we were satisfied. She introduced us to her manager Mike who was able to reverse the transaction with no penalties. During that time, we knew that the level of service received from both Christine and Mike exceeded our expectations. We ended up purchasing 60” Queen Bed Head Board #26 (Grey) and a 4pc Counter Set – Grey Finish which includes: Bistro Table, 2 Chairs and 1 Bench. We absolutely loved it!!!!! After completing the transaction we knew that it was the right choice and there was no doubt on our minds that it would not fit. If anything we felt that it was meant to be in our place.

Christine recommended the seal protector and carefully explained the process if for whatever reason we had a spill. We felt that it was necessary to have it done because you just never know what can happen.
We also paid for delivery on both items and Christine had it arranged for the weekend before Family Day. They gave us a three hour window between 12-3pm. Turns out we got the call right at 12:05pm that day. The delivery team were extremely professional and delivered both items carefully with no worries of any damages being done.

We started to install the dining table and noticed that one of the legs of the chair came with two left sides instead of left and right. We did not worry as mistakes happen and we simply knew that it would be resolved that week. The Bistro Table, chair and bench looked fantastic and we had no regrets purchasing it.

We than proceeded to install the Queen Size Headboard with Rails and noticed a few missing pieces. At this point, we contacted Arrow Furniture and spoke to Christine. She advised us to come to the store as soon as possible with the faulty chair and list of pieces that were missing to have our headboard installed correctly. As soon as we arrived, both Christine and Mike were quick in resolving our issue. Mike was very understanding and ensured us that the issue would be resolved. He offered to give us one of the chairs in the showroom (already installed) in exchange for the faulty chair. After he carefully checked the backroom, he confirmed that he did not have any spare pieces that were required for the Queen Headboard. He offered us the Queen Headboard and Rails that was already installed. We would have taken it unfortunately we came with a mid-size 4-door sedan and knew it would not fit. Mike introduced us to his regional installation expert Jose. Jose took the time to disassemble the Queen Headboard and Rails in the showroom. He gave us the required pieces needed. Afterwards, Jose assisted us with selecting the correct already installed dining chair for our bistro table.

Christine, Mike and Jose’s main concern was that they did not want us to sleep on the floor that night and have us wait to get the correct pieces from the manufacturer. The fact the Arrow Furniture team took the time to ensure we were satisfied meant a great deal to us. We will never forget the three of them.

If anyone asks where we obtained our furniture, we’ll gladly tell them to go directly to Arrow Furniture Brampton and to speak to Christine Samuels as she was a God sent to us!

Christine Samuels, Thanks a million for all your help and the time you spent following up with us days and weeks later ensuring that we were satisfied with our purchases. This type of service does not exist anymore!!! We were blessed to have you Christine :)

To the Arrow Furniture Team in Brampton, Thank you very much for all your help and assistance. We will definitely be coming back very soon.

The worst customer service ever. The manager in scarborough branch was so rude. The seller gave us wrong information and we wanted to cancel our orders before delivery the manager said “ you have to choose something else from the store”
Poor delivery service and poor quality when you want to assemble

Just moved into new home. Gurpreet helped us pick out bedroom set for our son. Then we came back for mattress for mother. She gave us a good price. And lastly a coffee table for living room.

Great! The staff were all very helpful, patient and professional. I will definitely shop there again

I’m extremely pleased with the service I received at Arrow Furniture (Scarborough location). Nazi is such an amazing and exceptional sales associate, I cannot thank her enough for her help, kindness and patience! She is truly amazing! I spent a long time trying to figure out what mattress to get and Nazi helped me come to my decision while being incredibly patient, informative, and giving me the time and space to make my decision (without being pushy like some sales people can be!). I went with a Dream Star plush mattress (Kyle model) which also has Arrow as part of the brand (which is a plus). It seemed to trump some of the other popular mainstream brands in my opinion. All of the personnel at this location were terrific, including the store manager and the receptionist. They were all kind, helpful and actually willing to listen. Overall, this location had a greater selection of furniture compared to other locations which was great (I ended up finding the perfect nightstand for my room). I highly recommend shopping here as the selection and service (huge thank you to Nazi once again) is excellent!

Very professional, great value, looks amazing!
Will be a repeat customer!
Love my new furniture!